Sonos - not able to use in Thailand?

[bluesofa]

My friend has bought a Sonos 'speaker'.

I hasten to add I've never seen one, and also know very little about them. They connect directly to the internet via your router and you can select what you want to play via your smartphone?

 

He couldn't get it working. He asked someone 'in the know' who tried and couldn't get to to work either. Then he googled and found they are apparently blocked in Thailand?

Is this correct, and if so - why?

 

 

Edited November 18, 2019 by bluesofa
misprit

[Langsuan Man]

I can't determine from you post if the Sonos speaker is blocked or the service he is trying to access is blocked.  Sonos makes it very clear in their advertising that there are geographical restrictions but don't make it clear if it is the speaker or the content that is blocked

 

[sonos99]

The speaker is not blocked. I have used Sonos speakers for many years in Thailand. It is possible that some services may be blocked - I have used Spotify and Last.fm and RadioPup without problems.

 

[wgdanson]

Why not play the radio stations directly on your smart phone and then bluetooth or physically connect to an audio system?

[bluesofa]

22 minutes ago, Langsuan Man said:

I can't determine from you post if the Sonos speaker is blocked or the service he is trying to access is blocked.  Sonos makes it very clear in their advertising that there are geographical restrictions but don't make it clear if it is the speaker or the content that is blocked

 

Thanks for posting that.

I can't so far find the page you've pasted above. Is it possible to list the url to that page, so I could then try the 'Learn more' option?

Thanks.

 

[bluesofa]

As the OP, I've found out that it's the 'voice control assistants' that are 'blocked'.

 

Looking at the Sonos help, it says some countries don't have everything available due to language issues at the moment.

Makes me wonder if you can change your setup to an English-speaking country, would it work in Thailand and avoid the issue?

 

 

Edited November 18, 2019 by bluesofa
addendum

[Don Mega]

5 minutes ago, bluesofa said:

As the OP, I've found out that it's the 'voice control assistants' that are 'blocked'.

 

Looking at the Sonos help, it says some countries don't have everything available due to language issues at the moment.

Makes me wonder if you can change your setup to an English-speaking country, would it work in Thailand and avoid the issue?

 

 

A friend brought his sonos over from Australia, works fine

[bluesofa]

3 hours ago, Don Mega said:

A friend brought his sonos over from Australia, works fine

My friend has just been round to show me the problem.

It works fine on my router and his router - it plays music OK. Realised now it's another issue:

 

He has the Sonos app for Android V10.5.1

He bought his Sonos One in Oz, but only unpacked here in Thailand, so he's only ever had it working here.

What is missing is the "voice services" option on his app.

In the attached image, it should show "Music & Content, Voice Services"

He cannot download/find a list of 'voice services' to add Google Voice Assistant or any other voice service.

Clicking "Add a Service" doesn't list any voice services whatsoever.

 

Someone else said they found out that the government here won't allow it to be used for some reason, but that was apparently a reply someone came back with elsewhere, so it seems a bit far-fetched to me.

 

Is there a Sonos user here that has the "voice services" working on Android?

 

 

Edited November 18, 2019 by bluesofa
misprit

[ThomasThBKK]

14 minutes ago, bluesofa said:

My friend has just been round to show me the problem.

It works fine on my router and his router - it plays music OK. Realised now it's another issue:

 

He has the Sonos app for Android V10.5.1

He bought his Sonos One in Oz, but only unpacked here in Thailand, so he's only ever had it working here.

What is missing is the "voice services" option on his app.

In the attached image, it should show "Music & Content, Voice Services"

He cannot download/find a list of 'voice services' to add Google Voice Assistant or any other voice service.

Clicking "Add a Service" doesn't list any voice services whatsoever.

 

Someone else said they found out that the government here won't allow it to be used for some reason, but that was apparently a reply someone came back with elsewhere, so it seems a bit far-fetched to me.

 

Is there a Sonos user here that has the "voice services" working on Android?

 

 

 

Go to account settings, change country to US, should turn up then afaik

[bluesofa]

Just now, ThomasThBKK said:

 

Go to account settings, change country to US, should turn up then afaik

Thanks, but he had it set to US already.

[Don Mega]

54 minutes ago, bluesofa said:

My friend has just been round to show me the problem.

It works fine on my router and his router - it plays music OK. Realised now it's another issue:

 

He has the Sonos app for Android V10.5.1

He bought his Sonos One in Oz, but only unpacked here in Thailand, so he's only ever had it working here.

What is missing is the "voice services" option on his app.

In the attached image, it should show "Music & Content, Voice Services"

He cannot download/find a list of 'voice services' to add Google Voice Assistant or any other voice service.

Clicking "Add a Service" doesn't list any voice services whatsoever.

 

Someone else said they found out that the government here won't allow it to be used for some reason, but that was apparently a reply someone came back with elsewhere, so it seems a bit far-fetched to me.

 

Is there a Sonos user here that has the "voice services" working on Android?

 

 

 

I don't know mate, can ask my friend but maybe Use a VPN to make it think you are in AUS and set it up.

[bluesofa]

2 minutes ago, Don Mega said:

I don't know mate, can ask my friend but maybe Use a VPN to make it think you are in AUS and set it up.

Thanks. I'd be interested to see what your friend suggests, if he has a Sonos.

[Langsuan Man]

On 11/18/2019 at 8:51 AM, bluesofa said:

Thanks for posting that.

I can't so far find the page you've pasted above. Is it possible to list the url to that page, so I could then try the 'Learn more' option?

Thanks.

 

https://www.sonos.com/en/listen-your-way

[bluesofa]

1 hour ago, Langsuan Man said:

https://www.sonos.com/en/listen-your-way

Thanks for posting the link.

 

Those voice controls do not appear on the menu to select- that was what I said in my later post after my friend came round to show me the details.

His Sonos One plays music via his Android app OK, it's the the voice controls that are not available.