Bangkok Airways offers options for ticket-change, refund

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Bangkok Airways offers options for ticket-change, refund

By THE NATION

 

 

Bangkok Airways has announced a host of options for passengers holding tickets,issued on or before March 17 2020 for all flights until April 30, but no longer wish to depart on the scheduled dates.

 

1. Reservation change (rebook)

All tickets issued on or before March 17, 2020 with travelling period until 30 April, 2020 are allowed to rebook for a new travelling date up to 31 March 2021 without rebooking fee/ no show fee. Fare difference due to different booking class (RBD) is payable upon reissuance.

 

All group booking, reservation, deposit made or paid on or before March 17, 2020 with travelling period until April 30, 2020 are allowed to rebook in the same booking code (PNR) for a new travelling date up to March 31, 2021 without rebooking fee. Fare difference due to different booking class (RBD) is payable upon reissuance.

 

2. Route Change (Reroute)

All tickets issued on or before March 17, 2020 with travelling period until April 30, 2020 are allowed to reroute for a new travelling date up to 31 March 2021 without rerouting fee. The fare difference, fuel surcharges and taxes are payable on reissuing of new tickets.

 

3. Refund Policy

All refund applications for tickets issued on or before March 17, 2020 with travelling period until April 30, 2020 will be eligible for full refund (no fee) when a supporting document, such as government's travel restriction, a cancellation of incoming flights, a doctor certificate etc is submitted for consideration.

 

Passengers who booked their tickets through travel agencies are advised to contact their agents for assistance. Passengers who booked their tickets directly through Bangkok Airways may contact Bangkok Airways call center 1771 or +662-2706699 (24 hrs) or contact Bangkok Airways Sales Offices nationwide and overseas.

 

Due to the ongoing COVID-19 outbreak, many countries have imposed travel and immigration restrictions which have an impact on Bangkok Airways flights.

 

In addition, Thai government has approved to postpone Songkran holidays which falls on 13-15 April 2020 until further notice in order to prevent the spread of coronavirus in Thailand.

 

Source: https://www.nationthailand.com/business/30384509

 

-- © Copyright The Nation Thailand 2020-03-20

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[darrenr]

So we have to jump through hoops to get our money back when the info is publicly available that my country Australia has imposed a total flight ban! 
just like hotels refusing to give refunds ! Just another nail in the coffin for this country, no idea how to treat tourist and then they wonder why a lot of tourists won't return . While we're at it to get into Thailand I need a certificate to say I am Coronavirus free - no older than 72 hrs yet it takes 72 hrs from time of test to get a result !

Edited March 21, 2020 by darrenr

[darrenr]

My hotel in Koh Chang which I have been going to 2-3 times per year for 8 years will not refund my money even though I can't travel as Australia has placed the country boarders in lockdown ! Very disappointed in KC Grande resort and spa