True Online slow download from Microsoft Streams

[edwardandtubs]

I've contacted True and they've sent round a technician but they're really struggling to grasp the issue. I have 100/50 fibre and everything is fine with it apart from trying to download videos from Microsoft Stream, which I have to do often for work. I get download speeds of less than 100 kbps which means it takes about half an hour to download a 100 MB video. When I switch to AIS 4G it takes less than 5 minutes. True are absolutely clueless about the issue but when the technician fiddled with the router the problem went away only to return 5 minutes after he left.

[RichCor]

While I'd normally automatically attribute the issue to True Internet and their lack of International trunks, your saying it improved for 5 minutes after a local tech fiddled with your onsite router ha me wondering.

 

Can you try testing/comparing against a couple of different VPN connections?

 

Your 'local' router shouldn't be biased against packets received from Microsoft Stream vs other web traffic, if anything the issue should be way upstream in True's Network Operations.

[edwardandtubs]

Interesting. A VPN to Europe totally fixes the problem but one to Japan makes it worse although that may be due to the slow VPN.

 

 

[edwardandtubs]

22 minutes ago, RichCor said:

 

Your 'local' router shouldn't be biased against packets received from Microsoft Stream vs other web traffic, if anything the issue should be way upstream in True's Network Operations.

 

I was trying to explain that to the True call centre but they keep doing things like resetting the connection and sending technicians as if it's a local problem which I don't think it is.

[RichCor]

1 hour ago, edwardandtubs said:

Interesting. A VPN to Europe totally fixes the problem but one to Japan makes it worse although that may be due to the slow VPN.

I've never has luck using any north asian VPN endpoints (Taiwan, South Korea, Japan), for me they're just slower than my direct True or TOT Fibre connection.

 

Malaysia and Singapore VPN server routes seem far better if I'm trying to 'route' around problematic International partner issues. Otherwise I'll try a EU or US based VPN server.

[edwardandtubs]

True are fine if you want to "play internet" but anything serious and you run into multiple problems. It's pretty pathetic that you can't use something as mainstream as Microsoft Stream. I'll have to invest in a decent VPN.