I would really appreciate hearing from fellow forum members who may have faced something similar. A few days ago, I ordered what looked like absolutely delicious 4 cans of fish from Lazada. I was genuinely excited about it. What arrived, however, was a completely different story. The cans were delivered in a shocking condition — significantly past their expiration date and so badly deformed they had lost any resemblance to their original factory shape.They looked catastrophic.Anyone with basic food safety knowledge knows that bulging or deformed cans are a serious health hazard — we are talking about the risk of botulism, a potentially life-threatening condition. I immediately contacted Lazada to request a full return and refund of the 240 baht I paid. Their response? They transferred a grand total of 60 baht to my wallet. Not a word of apology. No explanation. Just 60 baht. I am now seriously considering my options: Reporting this to consumer protection authorities, as selling expired and potentially dangerous food products is not just bad service — it is illegal. Walking into their office and politely asking a staff member to personally sample one of the cans they so confidently delivered to my door. Wondering out loud how their customer service bot is sophisticated enough to dodge every legitimate complaint, yet somehow completely incapable of connecting customers with an actual human being. Has anyone here dealt with Lazada over a similar issue? How did you handle it? Any advice would be genuinely appreciated.
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