Tot Outage = Changed Seetings

[LivinLOS]

This one has to take the cake..

Sat morning my net goes south.. No support over the whole weekend.. Usual run around from the central call center etc..

I have the mobile number of the head tech down here and having slipped him a purple note a few times he generally answers my calls on the 3rd or 4th consecutive ring

So 8 am I start calling him.. When I finally get through (he bothers to answer) he says "ohh yes, we changed settings this weekend, go into your modem and set it to PPPoE instead of PPPoA" this done I am instantly back online..

This has to have happened to EVERYONE on the TOT system in my area.. Not only dont they inform you, they dont call, email or anything.. They pick the start of the weekend to do it leaving everyone in the dark until Monday morning !!! They couldnt plan it to be more inconvenient !! No concern for customers service in the slightest, just start flicking switches and see what happens.

This is in Phuket BTW.

[Temp]

Hello

I thin this is standard prosedure for ISPs in Thailand. Same thing happened to me with KSC in Udon Thani. I had to call around to KSC, KSC Chiang Mai(who didn't understand why we were registered in Chiang Mai) and TT/T that operated the line for KSC. They could inform that the configuration had changed. I do seem to remember that this also was a weekend. As in your case it must nhave involved a loooot of people unable to access the Internet and becoming annoyed. Maybe they have some teacher fond of practical joking in the school for network "engineers" or something that teach them this is the correct way? Do first, tell later. Or maybe they are in need of increased revenue from people calling around to find out whay they can not connect?

Temp

[nikster]

That's crazy. Thanks for the heads-up, I am sure it will happen here (TOT, north) at some point.