Lazada Thailand

[jayboy]

Rather unusually I paid for an item on Lazada via my bank account rather than cash on delivery.Anyway seller cancelled the item because couldn't supply.Lazada advise refund paid into my Lazada Wallet.But foreigners - as far as I know - still can't hold Lazada Wallets.So how do I get the refund paid into my bank account? I suspect many will have had this experience.

[Jingthing]

Yes it's very annoying.

I did a chat with Lazada and asked if they could give me a credit voucher for the refund. I think they might have asked for my passport pic to verify that though. Not sure if they would do that every time. So they did give me the voucher credit. But be careful, it's one time use only. So if you're buying a 1000 baht item and your voucher is 2000 if you use the voucher, you just spent 2000. 

[2long]

I had exactly the same, but when I tried to set up the wallet in my wife's name I completed all the fields... about a hundred times, and STILL couldn't get it finalised. Very frustrating, but luckily less than 200B.

[IvorBiggun2]

10 minutes ago, Jingthing said:

I think they might have asked for my passport pic to verify that though

They do ask for a copy of you passport etc. I'm currently going through the process of being refunded and it's all a load of bull. Pay COD and you struggle to get a refund due to wallet. Pay by Debit Card is easier to get refunded. No more COD for me.

[scubascuba3]

Lazada will pay it to your bank account, message them on help

[CharlieH]

I have a Wallet no problem.

 

You can always speak to support and ask for a voucher code instead.

[IvorBiggun2]

5 minutes ago, scubascuba3 said:

Lazada will pay it to your bank account, message them on help

I can't be bothered with the hoops we have to jump through. Anyone know what number 3 is

 

 

 

Quote

 

1. Click on the link below to access the withdrawal form
2. Log in to your Lazada account.
3. Fill out the reasons for Ford 's correct
4. Enter required information to the desired channel and include full name - last name, the name of the account holder. Bank and bank account number
5.Attach a copy of your ID card or passport
6.Click “Submit” and wait for the withdrawal process to be updated via email.

*To enter the form click here

 

Edited November 25, 2021 by IvorBiggun2

[Pib]

I'm one each farang....activated my Lazada wallet about a month ago after using Lazada for years but always paying COD.  Anyway, activating the Lazada wallet was quick and easy...upload a copy of your main passport page and do a selfie.  If lucky, the activation will be immediate if their system matches the selfie to your passport picture.  I wasn't lucky....the match was not automatic as my passport picture is around 9 years old, but within a few hours the wallet was activated...I guess human eyes did the picture match since their system couldn't. 

 

I had a refund go to the wallet...refund for a defective item received.  Was able to withdraw the funds to my Bangkok Bank acct....funds arrive quickly   Now if you top-up say 1000 baht to your wallet but then decide later you want to withdraw it, well, you can't....or at least I can't as that function is deactivated....probably due to anti-money laundering reasons.   You can only buy things with that money.  But if say you get a refund for an item you ordered then that refund can be withdrawn to your bank acct as Lazada actually has different pots for your Lazada wallet.  A refund goes into a pot in your wallet that can be withdrawn.

 

After a few orders and getting use to the wallet, I no longer keep any balance in the wallet but I still use the wallet to pay for items.  When I buy an item I pay for it using my wallet but Lazada allows you to top-up the wallet to the exact amount to pay for the item during checkout.  I top-up using my bank's mobile app to transfer/pay a bill...the Lazada checkout procedure walks you thru the process...it's easy and fast  So, if I buy something for say Bt150, during the checkout process I top-up my wallet to Bt150 which pays for the item and then leaves my wallet balance at zero.   This whole process of topping-up to an exact amount to pay for an item and then actual payment is a two step process but the way Lazada does it it feels one step   Works great....easy.

 

P.S.  I prefer to pay via transfer/bill payment method because it's fast/easy, I'm pushing money to Lazada which they receive instantly, don't have to give them a debit/credit card number or bank acct number for them to pull the money from your account...and you don't have to worry about some hacker into the Lazada system getting ahold of your debit/credit/bank acct info.

 

The Lazada page instructs how to pay via Mobile banking app....that is, top-up your wallet by pushing money to your wallet and pay for the order at the same time....as soon as the payment/transfer arrives you wallet it funds/pays for the order....really slick.   And during checkout on the order they will display a page on how to do the top-up...it's easy...do it once and you'l will have it down pat for the future.

https://www.lazada.co.th/helpcenter/how-to-make-payments-via-atm-and-mobile-banking-6085.html?spm=a2o4m.helpcenter-search.article.1.185f2a469nVAS4

 

 

Edited November 25, 2021 by Pib

[KhunLA]

I found the refund process quite easy, and goes to my bank.  Don't understand why all the problems.

[A1Str8]

When it happened to me I contacted the seller and told him to transfer it to my bank account. He did.

[IvorBiggun2]

11 hours ago, IvorBiggun2 said:

 

Quote

 

1. Click on the link below to access the withdrawal form
2. Log in to your Lazada account.
3. Fill out the reasons for Ford 's correct
4. Enter required information to the desired channel and include full name - last name, the name of the account holder. Bank and bank account number
5.Attach a copy of your ID card or passport
6.Click “Submit” and wait for the withdrawal process to be updated via email.

*To enter the form click here

 

Expand  

 

6 hours ago, KhunLA said:

I found the refund process quite easy, and goes to my bank.  Don't understand why all the problems.

So can you please tell me what number 3 means in Lazada's refund instructions.

[recom273]

1 hour ago, IvorBiggun2 said:

 

So can you please tell me what number 3 means in Lazada's refund instructions.

That’s opening a wallet. 
 

If you link and pay a card, in my case a K-cyber virtual shopping card from kasikorn bank then the refund is instantaneous.

 

If you want someone to walk you through the process of setting up a wallet then call the Lazada helpline, and get one of the English speaking staff to talk you through.  

[Pib]

I expect some of the comments in this topic are driven by folks who haven't attempted to activate a Lazada Wallet and/or assuming a farang can't have a Lazada wallet based on AseanNow posts.....posts that were probably right in the past but not now.   A farang can open a Lazada wallet now....or at least a month ago when I opened my wallet a farang could.

 

I would also highly recommend to those folks who only use Lazada on their browser is to start using the Lazada mobile app for two primary reasons:

 

(1) you can get a LOT more free shipping coupons, price reduction vouchers, etc., when using the mobile app compared to browser.   Like the Lazada website say below  "....Save More On App...Download the App for the best experience...."....like a snapshot at bottom of their main page says.   Heck, I collect so many free shipping vouchers I would say way over half of my buys receive free/reduced shipping....usually free shipping.  It's just cheaper to shop on Lazada when using their mobile app.  And don't forget to crack your Lazada Lucky Egg everyday as that usually provides another free shipping coupon and/or price reduction voucher.  

 

(2) Just doing things using the app is easier like activating your wallet, checkout, searching/viewing items to buy, tracking the shipment, etc.   And their Help articles tend to be more focused on how to do something using their mobile app vs by browser.   Now I still use Lazada via browser sometimes when I need a better "translation" of an item I'm thinking about buying as translation on a computer browser is easier/better than on a mobile phone.  But whenever I do use Lazada on my computer browser for the final checkout I now always use the mobile app because the mobile app will provide shipping/price reductions where checkout by browser may not.   It like Lazada says...Save More When Using Their App....Get Exclusive Vouchers...etc.

 

Yeap, if you are not using he Lazada Mobile app for your buys--especially to get shipping/price reduction coupons and final checkout--you are really doing yourself a disservice.   I've lost count the number of times I compared the checkout for an item(s) in my cart on the phone app and computer browser and the final price by mobile app checkout will be significantly lower than browser checkout especially in getting free/reduced shipping much more often than if using the browser.

 

 

 

 

[Mutt Daeng]

I've just activated my Lazada Wallet using the app to accept a refund for a damaged item. Just a scan of my passport ID page and a selfie was required. Took 2-3 minutes. Easy peasy.

[DrJack54]

Hope it's OK to ask in this thread.

 

So I'm looking for Bluetooth speaker. I use Lazada and am aware of the cheap copy phones etc they sell.

You can look in the product details and they say "no brand" etc.

They won't state "sumsung" (for example).

So they have some JBL speakers and they seem way too cheap.

Yet in product description they list brand as "JBL".

Any advice.

Ta.

[fdsa]

6 minutes ago, DrJack54 said:

Hope it's OK to ask in this thread.

 

So I'm looking for Bluetooth speaker. I use Lazada and am aware of the cheap copy phones etc they sell.

You can look in the product details and they say "no brand" etc.

They won't state "sumsung" (for example).

So they have some JBL speakers and they seem way too cheap.

Yet in product description they list brand as "JBL".

Any advice.

Ta.

share a link so we could check it.

[DrJack54]

3 minutes ago, fdsa said:

share a link so we could check it.

https://s.lazada.co.th/s.gW4Nk

Edited January 28, 2022 by DrJack54

[fdsa]

it's "XTREEM3", not "XTREME 3" :)

 

 

and that's why reviews show that the speaker comes loose - without the box.

 

 

[Dario]

I always pay with credit card. If for some reason, I need a refund, the money is paid back to my credit card account. Easy.

Edited April 9, 2022 by Dario

[blackshadow]

MANY moons ago lazada stated that WALLET would be available for farangs !!!!

[KhunLA]

1 hour ago, blackshadow said:

MANY moons ago lazada stated that WALLET would be available for farangs !!!!

TIT ... actually worldwide

only constant is inconsistency.  learn to adapt to it, or you'll be miserable.

[Farang two dot zero]

Does Lazada accept Paypal?

[KhunLA]

4 hours ago, Farang two dot zero said:

Does Lazada accept Paypal?

No ...

[fusion58]

Does Lazada still accept payments via international credit cards? I've used my U.S. card for payments for many years now, but when I tried to place an order today, the CC option was grayed out.

[scubascuba3]

1 hour ago, fusion58 said:

Does Lazada still accept payments via international credit cards? I've used my U.S. card for payments for many years now, but when I tried to place an order today, the CC option was grayed out.

worked ok a few days ago using my UK card

[fusion58]

2 hours ago, scubascuba3 said:

worked ok a few days ago using my UK card

Was working fine for me also - until today.

 

Now the option to pay by credit card is no longer available.