My username was blocked on my Krungsri, Yellow Bank, banking app. I was informed I needed to visit my branch. I went to my lap top and had the same problem.

[The Hammer2021]

This afternoon my username  was blocked on my Krungsri, Yellow Bank, banking app. I was informed  I needed to visit my local branch. I went to my lap top to log on to my Internet  account and had the same problem.
So just on the off chance I called their 4 digit support number and the following  happened:

After 30 seconds ringing An automatic message in English and Thai offered me a menu of options
I chose the appropriate  option and after 45 seconds a member of staff answered.
In excellent English I was asked to  explain  my problem
After about 45 seconds I was asked my security questions and asked to log on to my Internet  banking page
It took two or three minutes to talk me through the procedure  for creating a new password  and receiving an OTP on my phone.
This included entering  my new passport  number.
We then reactivated my phone app and checked it was all working which took another two or three minutes.
From start to finish it all took about 10 minutes.
The staff member spoke excellent  English and also  understood  me cleary.
This was brilliant  support which I would not get from my UK bank.
Amazing Thailand  Amazing Krungsri  Bank! Thank you!

[richard_smith237]

Have you alerted the British Media of this outstanding achievement ??

 

 

I know, I know...... expectations were exceeded and you are extremely happy......... But really, so impressed you started a thread  ????

[RichardColeman]

Congrats on longest header of the year so far ????

[Led Lolly Yellow Lolly]

Krungsri must be getting serious about fraud protection because last night my Krungsri credit card got temporarily suspended. They sent me an automated email asking if the transactions were genuine, "Just answer yes or no to the email". I answered 'yes' and my credit card was working again in 10 minutes.

I have a lot of asymmetric routing on my network and the transaction appeared to Krunsri to have come from Singapore and the UK at the same time via my networking in those countries, even though I was in my office in Thailand. This was the cause of the temporary block, the IPs were listed in the email they sent me. I was actually very impressed.

[rodknock]

nice to hear you got someone at the bank who spoke English and cared about you as a customer, pretty awesome!!!

wish my bank was that interested in there customers.

Edited January 9, 2022 by rodknock

[userabcd]

Good job. Thai people are really good, friendly and efficient at customer service.

[The Hammer2021]

11 hours ago, richard_smith237 said:

Have you alerted the British Media of this outstanding achievement ??

 

 

I know, I know...... expectations were exceeded and you are extremely happy......... But really, so impressed you started a thread  ????

Why not It's? It's a good news story about Thailand and Thai services and the excellence of banking services  here. I thought  it might make a change.

Edited January 10, 2022 by The Hammer2021

[The Hammer2021]

11 hours ago, rodknock said:

nice to hear you got someone at the bank who spoke English and cared about you as a customer, pretty awesome!!!

wish my bank was that interested in there customers.

She was telephone  support  staff on their help line. But to be honest with Krungsri  in Pattaya I always good  support  at the bank too.

[Moonlover]

8 minutes ago, The Hammer2021 said:

11 hours ago, rodknock said:

nice to hear you got someone at the bank who spoke English and cared about you as a customer, pretty awesome!!!

wish my bank was that interested in there customers.

 

8 minutes ago, The Hammer2021 said:

She was telephone  support  staff on their help line. But to be honest with Krungsri  in Pattaya I always good  support  at the bank too.

Great to read this story. I've been a fan of Krungsri ever since I first stepped into their Sakon Nakhon branch over 7 years ago now. Thanks for the posting.

 

Take note of this thread @Nickelbeer (He'll know what I mean)

[The Hammer2021]

22 minutes ago, Moonlover said:

 

Great to read this story. I've been a fan of Krungsri ever since I first stepped into their Sakon Nakhon branch over 7 years ago now. Thanks for the posting.

 

Take note of this thread @Nickelbeer (He'll know what I mean)

I strolled into their Pattaya  branch 15 years  ago with just a hotel room address  and everything  is easy.

Edited January 10, 2022 by The Hammer2021

[tomazbodner]

12 hours ago, The Hammer2021 said:

This was brilliant  support which I would not get from my UK bank.

Well it is part of MUFG, so basically a Japanese bank.

 

And it's just about to take over Citibank retail banking here, if rumours are correct.

[KhunBENQ]

16 minutes ago, The Hammer2021 said:

I stolled into their Pattaya  branch 15 years  ago with just a hotel room address  and everything  is easy.

The golden times of the past. Same for me in 2009 at Kasikorn.

But I doubt it will be THAT easy nowadays?

[The Hammer2021]

4 minutes ago, tomazbodner said:

Well it is part of MUFG, so basically a Japanese bank.

 

And it's just about to take over Citibank retail banking here, if rumours are correct.

Nah. its all Thai staff who are friendly  and helpful not Japanese. A Japanese  hedge fund took over our pub and brewery bit it made no difference to day to day running. I suspect  your comment is just an attempt  to denigrate Thais but if you are correct  I do hope British  banks are taken over by the Japanese! Or better still by Thais. My Bangkok  Bank in Pattaya  gives good service and Kasikorn  here are also very good.

[The Hammer2021]

7 minutes ago, KhunBENQ said:

The golden times of the past. Same for me in 2009 at Kasikorn.

But I doubt it will be THAT easy nowadays?

Nowhere is including UK or USA but its still easier here especially  in cosmopolitan cities

[USEpat]

Lucky you. 

I had a similar problem with the ABC Bank in China. I lived in Shanghai for six years and left the account to handle a little online business I did for Chinese friends.  Worked fine with Thai ATMs until it didn't.  Turns out my Passport had expired and they needed to see the new one - in person.  No amount of talking on the phone or appeals helped - even with COVID, with China being closed for more than a year and all the rest.  Teeir answer, polite and in good English was "You have to come to China to an ABC Branch Office - oh, Hong Kong is ok too.

 

All for U.S. $1,000.  So good for you.

[tomazbodner]

5 hours ago, The Hammer2021 said:

Nah. its all Thai staff who are friendly  and helpful not Japanese. A Japanese  hedge fund took over our pub and brewery bit it made no difference to day to day running. I suspect  your comment is just an attempt  to denigrate Thais but if you are correct  I do hope British  banks are taken over by the Japanese! Or better still by Thais. My Bangkok  Bank in Pattaya  gives good service and Kasikorn  here are also very good.

Not at all. I'm a happy Krungsri customer since they took over HSBC. Was just offering side news that they would soon (if not already) be the biggest retail banking giant in Thailand with takeover of Citi (which itself took over Tisco, which took over Standard Chartered)...

 

Btw: did a donation to a US-based charity a month back and they were on the phone and sent an email in a minute - transaction suspicious - was that me? But yes, it was me, so they thanked me for answering and unblocked the card. Appreciate their transaction oversight.

Edited January 10, 2022 by tomazbodner

[Caldera]

While that's a positive experience in the sense that the recovery process was smooth and painless, it would still be interesting what triggered the need to go through this in the first place. Did they give any indication?

[Yellowtail]

Does Krungsri have banks that aren't yellow?