Is there anyway to contact Bangkok Bank when you are overseas ?

[thairookie]

For some strange reason, I am able to log in but not able to perform any transactions via iBanking, including send an email via the bank's "bank mail".

 

And when I called BBL from overseas, I was either greeted by an answering machine or made to listen to music forever.

 

Is there any other way that customers overseas can hook up with the bank ?

[Liverpool Lou]

BBL, like all banks, has an automated system that answers its 02 645 5555 contact number initially, it is not an "answering machine" in the sense of a facility just to leave messages when no one's there. 

 

Listen to the English recording and press the required number, it may be a bit long-winded but it does work and a real person will answer.   If you choose to hang up before being attended to that is your choice.

 

 

 

 

[DrJoy]

Email -

 

[email protected]

 

They reply in 24 hours usually 

[Zaphod]

You could be geographically blocked. Have you tried to use a vpn, connecting to a server in Thailand, and then see if you can access and perform transactions?

[digbeth]

even if you call from within Thailand, you get put on hold forever too, so it's nothing to do with being overseas