StayinThailand2much Posted March 27, 2023 Share Posted March 27, 2023 (edited) Having a printout of my K-Bank debit card transactions overseas, I noticed that a hotel abroad charged me twice for staying there in February (cash, then one day later debiting the card for the same amount). What is the procedure (at a bank branch) to have such a debit cancelled? (I was just told over the phone by K-Bank customer service to 'contact the firm that debited the amount', but I haven't received an answer from them yet.) Edited March 27, 2023 by StayinThailand2much Link to comment Share on other sites More sharing options...
CharlieKo Posted March 27, 2023 Share Posted March 27, 2023 You will only get a refund through the hotel. The Bank can't do nothing. 1 1 1 1 Link to comment Share on other sites More sharing options...
Upnotover Posted March 27, 2023 Share Posted March 27, 2023 I think the bank already told you what to do, can't imagine any other answer. 1 1 Link to comment Share on other sites More sharing options...
Popular Post couchpotato Posted March 27, 2023 Popular Post Share Posted March 27, 2023 Credit card transaction can be traced and corrected thru bank channels or Visa/MC etc, but debit card can only be corrected by the vendor, not by the Bank that issued your card. So just keep onto the vendor that double charged you. 4 Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 27, 2023 Author Share Posted March 27, 2023 9 minutes ago, couchpotato said: Credit card transaction can be traced and corrected thru bank channels or Visa/MC etc, but debit card can only be corrected by the vendor, not by the Bank that issued your card. So just keep onto the vendor that double charged you. Thank you. Anyhow, learnt a lesson on how to book accommodation. Won't use 'give card details, but pay later' option anymore. 1 Link to comment Share on other sites More sharing options...
problemfarang Posted March 27, 2023 Share Posted March 27, 2023 this is what happened to me: i bought a pc game for someone using stream (its a game platform) using my debit card. well there was a problem and i asked for refund. Stream platform did the refund but i had nothing back in the bank account so i contacted to the bank. they told me i need to send them the order and refund email or any document showing the refund. I did. they paid the money back in a week so i suggest you to contact with the hotel and get a refund paper. and give it to the bank. suggestion: you paid using debit card. Also paid in cash. So just email to the hotel with the screenshot of debit card charge and your receipt paid cash. and give them your bank account. they will do the refund in a week too. thats better. 1 Link to comment Share on other sites More sharing options...
MTH Posted March 27, 2023 Share Posted March 27, 2023 (edited) Happened to me once in BKK, hotel charged me twice for the room. I noticed online already before checkout, but the manager at the hotel couldn't help, or just wouldn’t. Next day I went to my local bank office in Pattaya, and they sorted it in a few minutes, refund to my account after a day or two. This was my Bangkok Bank Debit Card. If you still have the cash receipt from the hotel, then take that and the printout of the transaction to your bank, they should be able to sort it out for you. Edited March 27, 2023 by MTH 1 Link to comment Share on other sites More sharing options...
Finlaco Posted March 28, 2023 Share Posted March 28, 2023 @StayinThailand2much i sent u a DM. Link to comment Share on other sites More sharing options...
fdsa Posted March 28, 2023 Share Posted March 28, 2023 @StayinThailand2much @MTH How could you notice the transaction "later", don't you receive a SMS notification after every single transaction? You definitely should enable this option. 1 Link to comment Share on other sites More sharing options...
MTH Posted March 28, 2023 Share Posted March 28, 2023 4 hours ago, fdsa said: @StayinThailand2much @MTH How could you notice the transaction "later", don't you receive a SMS notification after every single transaction? You definitely should enable this option. That’s good advice and I’ve had SMS notifications enabled since then. Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 28, 2023 Author Share Posted March 28, 2023 5 hours ago, fdsa said: @StayinThailand2much @MTH How could you notice the transaction "later", don't you receive a SMS notification after every single transaction? You definitely should enable this option. As for me, the transaction happened when I was overseas, so I didn't get messages from DTAC, obviously. 1 Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 28, 2023 Author Share Posted March 28, 2023 16 hours ago, problemfarang said: suggestion: you paid using debit card. Also paid in cash. So just email to the hotel with the screenshot of debit card charge and your receipt paid cash. and give them your bank account. they will do the refund in a week too. thats better. The problem is, after several emails and messages, no reply. Link to comment Share on other sites More sharing options...
Spamhead Posted March 28, 2023 Share Posted March 28, 2023 18 hours ago, CharlieKo said: You will only get a refund through the hotel. The Bank can't do nothing. Wrong 1 Link to comment Share on other sites More sharing options...
Upnotover Posted March 28, 2023 Share Posted March 28, 2023 2 hours ago, StayinThailand2much said: As for me, the transaction happened when I was overseas, so I didn't get messages from DTAC, obviously. If not the only thing obvious is a failure to enable roaming on your phone. 1 1 Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 28, 2023 Author Share Posted March 28, 2023 1 minute ago, Upnotover said: If not the only thing obvious is a failure to enable roaming on your phone. NZ wasn't really offered, and it seemed relatively expensive just to receive SMS. 1 2 Link to comment Share on other sites More sharing options...
CharlieKo Posted March 28, 2023 Share Posted March 28, 2023 1 hour ago, Spamhead said: Wrong OK, so what can the Bank do? Link to comment Share on other sites More sharing options...
Upnotover Posted March 28, 2023 Share Posted March 28, 2023 4 hours ago, StayinThailand2much said: NZ wasn't really offered, and it seemed relatively expensive just to receive SMS. If you go again it's worth noting that enabling roaming to receive SMS's costs precisely zero. Don't confuse it with data roaming which is far from free, neither is receiving or making phone calls. 1 Link to comment Share on other sites More sharing options...
cme Posted March 28, 2023 Share Posted March 28, 2023 (edited) PM me. Edited March 28, 2023 by cme New idea Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 29, 2023 Author Share Posted March 29, 2023 9 hours ago, Upnotover said: If you go again it's worth noting that enabling roaming to receive SMS's costs precisely zero. Don't confuse it with data roaming which is far from free, neither is receiving or making phone calls. I'll look into this, thanks. Link to comment Share on other sites More sharing options...
Longwood50 Posted March 29, 2023 Share Posted March 29, 2023 On 3/27/2023 at 10:50 PM, StayinThailand2much said: What is the procedure (at a bank branch) to have such a debit cancelled? (I was just told over the phone by K-Bank customer service to 'contact the firm that debited the amount', but I haven't received an answer from them yet.) I am a former banker. The debit cards used are either MasterCard or Visa. As such the issuing bank has to adhere to their rules. In theory a debit card offers the same protection as a credit card. In practice you will find the issuing banks less helpful with problem transactions on debit cards versus credit cards. With the former, it is your money, with credit cards it is their money. You should make a formal request to "contest the charge" Typically that has to be in writing. The bank then is required to investigate. If they find it is a duplicate they reverse the debit and you are fine. Expect to make several calls to follow up. The issuing bank has to expend its time and effort and frankly most are not very dilligent. Link to comment Share on other sites More sharing options...
scottiejohn Posted March 29, 2023 Share Posted March 29, 2023 2 hours ago, Longwood50 said: In theory a debit card offers the same protection as a credit card. Not in the UK under section 75 of the CCA. Section 75 of the Consumer Credit Act - Which? Link to comment Share on other sites More sharing options...
Longwood50 Posted March 29, 2023 Share Posted March 29, 2023 (edited) 1 hour ago, scottiejohn said: Not in the UK under section 75 of the CCA. I "think" we are saying the same thing. The act as I read it says the card company can be held responsible. My point was that MasterCard and Visa have rules and they indicate that the issuing bank provides the same protection for people using those cards. While that may be in the regulation, banks have traditionally pursued investigating charge transactions more aggressively than debit transactions. Consider, if you don't like the ruling from the credit card company you can always say, I just wont pay the invoice when it comes due. You can't do that with a debit card. Knowing that, the banks are often much more dilegent about contested charges make on a credit versus a debit card. Edited March 29, 2023 by Longwood50 Link to comment Share on other sites More sharing options...
scottiejohn Posted March 29, 2023 Share Posted March 29, 2023 26 minutes ago, Longwood50 said: I "think" we are saying the same thing. The act as I read it says the card company can be held responsible. The "Credit" card company can but the "Debit" card company is not covered by law. (not in the UK that is) Link to comment Share on other sites More sharing options...
Spamhead Posted March 29, 2023 Share Posted March 29, 2023 On 3/28/2023 at 8:02 PM, CharlieKo said: OK, so what can the Bank do? The bank can do nothing ! The exact opposite of what you have actually written. Link to comment Share on other sites More sharing options...
DudleySquat Posted March 29, 2023 Share Posted March 29, 2023 On 3/28/2023 at 12:10 AM, StayinThailand2much said: Thank you. Anyhow, learnt a lesson on how to book accommodation. Won't use 'give card details, but pay later' option anymore. All these people are giving you crap information. If you made a purchase with your debit card or Kasikorns Web Virtual Card, that purchase is covered by Mastercard and Visa. Stop listening to nudniks and call Kbank. If you paid for something and the service is not provided, you can involve the bank. 1 1 Link to comment Share on other sites More sharing options...
DudleySquat Posted March 29, 2023 Share Posted March 29, 2023 It wasn't debited off your card, it was charged to your card. The bank rep is lazy. Call the bank and use the card services people there. Do you have proof you paid with cash? If you don't, your are f842747R&R&YWED Link to comment Share on other sites More sharing options...
CharlieKo Posted March 30, 2023 Share Posted March 30, 2023 11 hours ago, Spamhead said: The bank can do nothing ! The exact opposite of what you have actually written. English is obviously not an easy language for you to understand! Link to comment Share on other sites More sharing options...
JoseThailand Posted March 30, 2023 Share Posted March 30, 2023 On 3/27/2023 at 11:31 PM, CharlieKo said: You will only get a refund through the hotel. The Bank can't do nothing. You never heard of chargeback? This is the protection mechanism exactly for cases like this one. Link to comment Share on other sites More sharing options...
Longwood50 Posted March 30, 2023 Share Posted March 30, 2023 21 hours ago, scottiejohn said: The "Credit" card company can but the "Debit" card company is not covered by law. (not in the UK that is) The UK law if you are correct is irrelevant. MasterCard and Visa rules which all issuing banks have to agree to state a debit card transaction can be contested. 1 Link to comment Share on other sites More sharing options...
StayinThailand2much Posted March 30, 2023 Author Share Posted March 30, 2023 (edited) 13 hours ago, DudleySquat said: Do you have proof you paid with cash? If you don't, your are f842747R&R&YWED Good point. No, but I learnt my lesson and will ask for a receipt with the name or signature of the recipient every time from now on. Fortunately, after numerous messages, the hotel finally returned the double payment. Edited March 30, 2023 by StayinThailand2much Link to comment Share on other sites More sharing options...
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