They send a letter to your home address with a code to use online around 6 months before your retirement date.
Your mom sends you the code, then you use a VPN to complete the claim online (can't access the claim site without VPN).
Two things they want to know online,
Q: are you married? A: no! ...... this avoids extra forms being posted.
Q: what is your bank account details?
That's it, they don't even ask for confirmation of your address (as they just wrote to you at it).
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