Please delete if this is old news, but I just received a message by SMS announcing the scrapping of internet banking, leaving only the App for their banking services.

 

Here is a Google translation:

 

 

This is progress?

Phone banking apps are significantly more secure than banking through a browser. Expect this from all banks in the near future. 

5 hours ago, gargamon said:

Phone banking apps are significantly more secure than banking through a browser. Expect this from all banks in the near future. 

This is following SCB's lead so you may well be correct - in Thailand.

I don't however see this happening in the UK in the near future.

5 hours ago, JimHuaHin said:

This is progress?

For the banks yes.

 

Why's that? Banks are now realizing (all countries) that they are supporting the purchase and maintenence and operating costs of 2 or more computer systems (which often don't work together very well).

 

The respons is to consolidate all these activities onto one computer system, and as already mentioned apps are more secure. Plus all banking can be / soon will be possible on an app, no need for other systems. 

 

Most Australian banks are doing the same thing.

12 hours ago, scorecard said:

For the banks yes.

 

Why's that? Banks are now realizing (all countries) that they are supporting the purchase and maintenence and operating costs of 2 or more computer systems (which often don't work together very well).

 

The respons is to consolidate all these activities onto one computer system, and as already mentioned apps are more secure. Plus all banking can be / soon will be possible on an app, no need for other systems. 

 

Most Australian banks are doing the same thing.

I've used the app (big Thai bank) to make several international funds transfers, easy to use, works well. 

Also, the same bank has strongly upgraded their call center service, excellent English language capabilities, focused, call centre staf seem to be very knowledgeable about all of their services, clear advice. 

 

Best bank I use is a mainstream bank in Australia, they decided decades ago to get to a situation where 90+% of all banking can be on an app or by telephone.

 

Call their number, there's no answering machine, whoever answers the phone (always quick to answer) handles your call, not transferred to other staff.

 

End result they have only about 8 actual and small offices right across Australia with 1 or 2 staff only.