Bangkok Bank passbook codes

[john smith]

I am having a problem with my bank. There is confusion between me and them and my insurance company - a Thai company. A payment made to the insurance company by the bank has possibly gone astray . As of now everyone is hiding in the bushes and mumbling not me. It seems as if I shall have to sort things out. Cash was moved between my two bank books - savings and savings deposit and then sent onward to as of now an unknown destination. So far I have been unable to find the meaning of the passbook codes and as little English is spoken at my local bank branch I would like to have all of my proverbial ducks in a row before discussing the problem with the two parties involved.  I should add that all of this was handled by the bank teller So, can someone please tell me what in simple terms the passbook are telling me with the letters SMT and PWD ? Hopefully one of these will indicate something meaningful.

[Liverpool Lou]

33 minutes ago, john smith said:

can someone please tell me what in simple terms the passbook are telling me with the letters SMT and PWD ? Hopefully one of these will indicate something meaningful.

As those codes are not included in the description list at the back of your passbook, just call the bank,1333, and ask them.   They'll tell you without having to use AN experts' guesses in your discussion with those parties.

[Gottfrid]

SMT

System for Managing Automated Retail Funds Transfer

Service for interbank funds transfer via online order submission

 

PWD, have no clue, seems like no info to be found. KPWD is an account code from the Government of Karnataka.

[Lorry]

6 hours ago, Liverpool Lou said:

As those codes are not included in the description list at the back of your passbook, just call the bank,1333, and ask them.   They'll tell you without having to use AN experts' guesses in your discussion with those parties.

Good advice. Usually works. 

Unfortunately,  sometimes neither branch staff nor call center knows what a stain code might mean, and it's not on their lists. That's when it gets interesting...

[john smith]

Thank you Gottfrid for your first answer. Your PWD answer chills me to the bone. No bank here is going to own up to a mistake of that magnitude.