My Gov, the app

[Njoku]

What's it like calling an AU help line from overseas because the app keeps crashing and getting assistance from someone who obviously is suffering from bad morning syndrome? 

 

Like it's obvious yeah that you mentioned the app crashes you deleted it that you cant access your account right?  the over 50 miss fires back faster than the latest Israeli machine gun barely letting you get a word in then wonders why she cant understand what your talking about, you start to get pissed because you are constantly repeating yourself  she detects you raising your voice then ends the call after you waited 10 min to get to talk to her.

 

What's worse is this isn't the first time, went through the ordeal around sept, set it all up again, worked fine last week, we are talking about the my gov app code generator, used it to access last week, crashing this week, called yesterday, the guy seemed to understand what was required to set up a new my gov account, never received that email, todays call got me in, to link the ATO so I could get to read there letter had to link the code generator, it crashed, again.

 

The plot thickens, is it the app or is it Apple? did update to 17. what ever for security reasons, (because it was strongly recommended) between last week and this weeks attempt to use the My Gov app code generator, I refuse to get the iOS 18.1.1 well until march about, after mucho heartache after new iPhones hit the shelves, 15pro here, last year was like slowly killing me for months, talking software updates for new iPhones they roll out each sept, three times ive been caught, last year obviously a new phone so what could you do? back with my iPhone XR, the year later I think was the worst, so I no longer do software updates when a new iPhone hits the shelf's till about march the following year, until they recommended 17 what ever for important Sercurity updates and it was stressed, important.

 

I can expect a nice phone bill from AIS end of next month.

 

 

 

[Pattaya57]

 

17 minutes ago, Njoku said:

Like it's obvious yeah that you mentioned the app crashes you deleted it that you cant access your account right?  

 

Obviously too late for the OP but this is a reminder to the rest of us to never delete the app unless we have changed all our sign-in settings first (they give this warning when you open it).  My app has worked perfectly for years thankfully.

 

[georgegeorgia]

It's the app 

They make it complicated 

My gov generator etc 

Why not just make it simple 

I gave up on it 

[Njoku]

1 hour ago, Pattaya57 said:

 

 

Obviously too late for the OP but this is a reminder to the rest of us to never delete the app unless we have changed all our sign-in settings first (they give this warning when you open it).  My app has worked perfectly for years thankfully.

 

They have emailed me new account details to start over twice before, but yes got it this time, would not use the generator if my ATO was not linked.

[Njoku]

37 minutes ago, georgegeorgia said:

It's the app 

They make it complicated 

My gov generator etc 

Why not just make it simple 

I gave up on it 

Ive strarted to think more along the lines of Apple, and the app people have been slow to respond.

[KhunHeineken]

On 11/29/2024 at 4:23 AM, Pattaya57 said:

 

 

Obviously too late for the OP but this is a reminder to the rest of us to never delete the app unless we have changed all our sign-in settings first (they give this warning when you open it).  My app has worked perfectly for years thankfully.

 

Do you use a VPN when accessing the app in Thailand? 

[Pattaya57]

11 minutes ago, KhunHeineken said:

Do you use a VPN when accessing the app in Thailand? 

No, works perfectly without vpn.

 

The whole reason the my gov code generator app was created was for people to not have to get a code by sms (as in for Aussies living overseas without aussie mobile anymore) so of course it doesn't need a vpn

[Njoku]

8 hours ago, Pattaya57 said:

No, works perfectly without vpn.

 

The whole reason the my gov code generator app was created was for people to not have to get a code by sms (as in for Aussies living overseas without aussie mobile anymore) so of course it doesn't need a vpn

No the app does not work perfectly fine, this is the third time for me it's crashed and its still unresolved, set up a new account for the MyGov code generator while on the phone with them once I logged in it crashed instantly, and support hadn't an idea why, so there useless.

 

I use an apple 15 iPhone the code generator worked fine before the first of 3 updates came through the first update the code generator crashed, 2 more since hasn't restored it, im thinking it could be the software updates but why not its just a <deleted>ty app? If it was the software updates MyGov would have had enough feedback by now and the app people would have been on to it.

 

I asked them if I could have the code generator on my tablet, No, has to be on the phone they said, like some people change there phone yearly even every two years, I dont keep a phone longer than 3 normal, its a hassle, I was thinking to get a second cheaper phone and just use it for a few basic things, an android this time, meanwhile I have a letter to read and cant get access to it...

[Pattaya57]

^ Glad I dont have an iPhone 😉

I have a new Samsung and the mygov app was easy to transfer for me. Basically I followed their instructions of changing my log in process to not include the generator before deleting the app from old phone and then installed it on new phone and signing up again. This is my 3rd Samsung phone in 5 years and as I said for me it's worked perfectly