Problems with UPS

[RafPinto]

Good morning,

 

I'm in the following situation.

I own a commercial property in the UK. A new tenant took over the property and a new lease was drawn up by my lawyer.
Months ago, my lawyer forwarded me the lease documents to my condo in BKK to be signed and send back to him and later to be signed by the new tenants.
I received the paperwork, signed and sent it back (signed for) through thai post office. Papers received by lawyer in less then 10 days.

 

Papers forwarded to tenant's lawyer to let his customer sign and then back to my lawyer. 
Once received, the lease was officially registered at the "Registers of Scotland".

 

Now, that's an important document and my lawyer decided to send it to me, using the service of UPS. Cost 65£

 

It left  Scotland on 29/11 and went  to Germany, China and finally to Samut Phrakan warehouse on 05th of december.

Every morning an updated: Scan warehouse Samut Phrakan.

Your package is awaiting release from a non UPS broker.

 

On 09 December, message: UPS has contacted the shipper for customs clearance information.

Since then, each day same message: Scan warehouse Samut Phrakan.

Expected delivery was  Friday 13.

I tried to contact UPS here and phone number given never accepted any call.
Last week, I contacted my lawyer to get in touch with UPS and got the following answer:

 

Dear customer,

TH customs hold your package. This shipment must do import formalities for release this package from TH customs.

 

Choice 1: Use UPS for customs clearance

Choice 2: Use alternative broker for customs clearance.
Choice 3: Reject the parcel

If choosen Choice 1: Use UPS for customs clearance but WE DO NOT PROVIDE A SERVICE FOR APPLYING ANY IMPORT.

 

Please follow customs import formalities process as below:

Step 1: Register with customs department to be an importer or exporter and appoint UPS as an export agen.

 

Step 2: please advise description of goods as below:

1 What product

2; Brand name

3. country of origin

5. proof of payment

6. copy of passport

 

Or use a different broker for customs clearance.

 

FEES: 

Service charge: 1,391 baht

Entry warehouse fee: 1,091 baht

Thai airways daily fee: 173,88 baht per dayCustoms fee: 200 baht

Fee for amending customs documents: 1,321 baht

Customs department fee: 200 bahtTax: 7%

 

They can't be right in their head.

UPS was given the job to handle the transport of the documents.
It was a Din A4 envelope with important documents. Weight declared 2kg

Sender: Law office

Receiver: myself

Declared item: documents.

 

Any idea how to handle this situation.

 

I often send paperwork back to UK and never got any problems.
My daughter got yesterday her Christmas presents: a box with gifts and sweets and no problem at all.

 

 

Thanks,

 

[RafPinto]

Impossible to get in touch with UPS Thailand

[Tallwhite]

Yo, I’m pretty much having the exact same issue now. I’ve been waiting on a package for almost 3 months. Over the weekend. I got a list of these emails that I sent an email to all of. You can give it a try. Good luck.

[3STTW]

I have been in this situation and if it weren't for the defamation laws in TH, I could go into intricate detail about my dealings with UPS.

So, without the profanities, UPS Thailand isn't UPS - they're a local handling agent. If you complain via their US headquarters, all your correspondence will be routed to UPS TH, so you end up at square one.

In my case, I went to the receiving port customs office and registered myself as a temporary importer - all you need is the AWB along with your passport, proof of address, visa, as you would with any immigration dealings. The paperwork and so on took about 40 mins and I had to pay a fee at the cashiers desk.

Once I had the paperwork, I scanned it and sent it to UPS TH and the shipment arrived a couple of days later.

What confounds me is the fact that this was documentation. It may be that the customs have opened it and seen values in excess of $2,500 and deemed it to be a financial instrument - i.e. of value to the recipient and perhaps an attempt at nefarious naughtiness.

The fees that you are being quoted seem to be vexatious and I would get your lawyer to contest them.

In short, I will pay significant amounts of extra cash to avoid my imports getting into their hands. Their competitors in TH are bound by the same rules, but they are way more responsive and helpful.

 

[ericthai]

Sorry you're having issues.  Best would be to abandon the shipment and have the lawyer re-send via DHL, Fed-ex etc.

 

UPS in Thailand will do exactly as they are doing, extorting you for the delivery of your package. 

When I first moved to Thailand I had the same issue.

 

For any shipment to Thailand from overseas best to use DHL, Fed-ex etc.

They will handle importation and customs. Documents shouldn't have any import tax. 

[Tropicalevo]

10 hours ago, ericthai said:

Sorry you're having issues.  Best would be to abandon the shipment and have the lawyer re-send via DHL, Fed-ex etc.

 

UPS in Thailand will do exactly as they are doing, extorting you for the delivery of your package. 

When I first moved to Thailand I had the same issue.

 

For any shipment to Thailand from overseas best to use DHL, Fed-ex etc.

They will handle importation and customs. Documents shouldn't have any import tax. 

 

I agree with you with the exception of DHL. They are bigger crooks than UPS.

Here on Samui friends and I have been having issues with the local DHL agents since early 2000's.

We tell everyone NOT to use DHL.

The best, reliable service is the post office, registered.

FedEx have also ben good so far but it is down to the individual agent.

EMS here always deliver.

 

To the OP - sorry about your problem but in my experience, unless you pay the bribe, you will not get your documents.