I spent three hours over three days on the phone with the tech support people at DMDC explaining all of this. They had no explanation and were unable to fix it. I finally suggested adding my daughter's NY number to the system.
Based on your experience it's pretty obvious that a US number is required.
Saddest story! Seems like the Dad did his best to look & take care of her & she seemed to love her Dad
Hope she gets the proper help & care she needs & the family step up when able to 😌
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