BKK bank mobile banking setup very slow, normal?

[losable]

I have had a BKK bank account for many years.

 

I went to my local branch to setup the mobile banking app and had to sign over 10 forms, and the bank employee had to ring support to get help as how to update my account, which required about three account status changes.

 

Anyway, they said they would contact me in two weeks to confirm the mobile banking setup...but I am still waiting!

 

I tried ringing the branch, but no-one actually answers the phone, which I suspected to be the case as I have never seen anyone actually talking on the landline phones in my many visits over the years.

 

My question: is this normal, in any way, for old accounts or a result of the recent crackdown etc?

 

Any feedback on people setting up the mobile banking app would be greatly appreciated.

[madone]

i realize this suggestion my seem very revolutionary and come out of left field, but why not venture by your  "local" bank and ask them in person?

[scubascuba3]

It's unusual, usually bank app is set up in minutes, must be an issue with you for some reason, go back to your branch

[bamnutsak]

7 hours ago, losable said:

they said they would contact me in two weeks to confirm the mobile banking setup

 

When was this?

 

Did they say how they'd contact you?

 

Like others have suggested, it might be best to revisit the branch.

 

There many interdependencies with BBL, facial scan, phone number name matches account name, Know Your Customer details, accurate contact details (incl. phone and email).

 

 

 

 

 

[OJAS]

The BKKB mobile app was, in my experience, a PITA in both setting up and using before I unceremoniously dumped it.

 

[SongSomSoda]

takes only some minutes to setup, its just a simple app.

 

She (Bangkok Bank / Pattaya) had to do the facial scan twice though , because i did not hold my head still enough.

 

[Everyman]

None of that is normal. It was easy to set up the app. I even managed to move it to another phone in Australia when I bought one there. 

[Everyman]

21 hours ago, madone said:

i realize this suggestion my seem very revolutionary and come out of left field, but why not venture by your  "local" bank and ask them in person?

 

He did that. That’s what the story is about 🤔 

[madone]

2 minutes ago, Everyman said:

 

He did that. That’s what the story is about 🤔 

 this would indicate dfferent. they said 2 weeks, if nothing has happened go back in and sit down and wait until you get the desired result. don't be rude, but don't be put off either.

 

that said mine took minutes as well.

[losable]

22 hours ago, madone said:

i realize this suggestion my seem very revolutionary and come out of left field, but why not venture by your  "local" bank and ask them in person?

 

Obviously, applying western logic to a Thai problem always yields the results that you think are so forthcoming...

 

I was clearly expecting the mobile banking app to be setup on the spot and would have completed it immediately.

 

They did everything that was required, including taking my photo etc, BUT then said it would take TWO WEEKS!??

 

The reason I was asking for some feedback on this forum, was because it did seem, to me, to be very abnormal.

 

I could go back and ask them, but the likelihood of getting any form of meaningful answer is on a par with asking people who say that it all happened instantly in the past, when for me at least, it is currently no longer the case.

 

Since the senior non-manger employee retired, the younger females insist on trying to speak english, which if it is a sentence of more than three words is gibberish to me. The only reason I know what is going on, is because I can easily understand what they are saying to each other, but making them lose face will certainly not help matters!!!

[bamnutsak]

7 hours ago, losable said:

The reason I was asking for some feedback on this forum, was because it did seem, to me, to be very abnormal.

 

Well these are abnormal times with regards to the government's crackdown on financial misdeeds.

 

Sharing my experiences from years ago would hardly be relevant today.

 

You can look/ask reddit and facebook (and pantip) where you might find more recent experiences, but that will hardly fix your issue.  

 

That said, there is/was a member here who works for BBL and has been helpful in the past. Unless someone sees this thread and remembers it, you'll have to search for his handle.

 

 

[KannikaP]

I have been waiting over a month for a newly opened Joint Account with my Mrs to be added to my Internet Banking app. Signed 10 documents each in two separate visits to the branch, and numerous calls to 1333. Still no joy. Pathetic.

[madone]

12 hours ago, losable said:

I could go back and ask them, but the likelihood of getting any form of meaningful answer is on a par with asking people who say that it all happened instantly in the past, when for me at least, it is currently no longer the case.

 

Verbose and convoluted response aside, what do you reckon your chances of getting mobile banking set up are if you don't go and inquire in person.

 

so I repeat:

why not venture by your  "local" bank and ask them?  Why not call the helpline/head office and ask them what the issue is? 

 

Excuses and potestations that this is Thailand serve no purpose. You can only fix this by being proactive, it won't resolve itself while you sit at home.