What's going on with True?

[petedk]

I have just received a message that True internet broadband (and therefore TV as well) is down and won't be up until 3 am tomorrow.

 

This is the fourth time in as many weeks that True have been down for most of the day, but strangely enough I haven't seen any comments on here or social media about this. They offer 10 GB free 5G, but I am using AIS on my mobile, so that doesn't help me much.

I have tried calling their customer service, but the recording jumps straight into mobile banking and I can't do anything.

[HampiK]

One of the biggest problem I encounter with True is, that after a power failure, the service is gone for 4-12 hours.
Sometimes it's a planned power cut, or sometimes an animal or a car who run into a transformer. Anyway you can't use their Internet for hours.

About their 10GB code, it's only valid for 1 mobile. If there are 2 person or more, then you have to decide who use the code.

 

Yes, I'm also don't like that the service always down for that long after a power cut. But I don't know if with AIS it's that much better?
In my case my router swich automatic to my SIM Router, who takes over, in case of problems with True. And when True is back online, Main router switch back to the True Router.... thanks to failover....