does not work in USA after  few weeks of coming from Thailand .   was using to pay landlord or order from shopee.

 

appreciate any idea . 

Maybe the app needs an update.

If this is the case,  you are fųcked: after an update, you may need to restart the app when it's connected to the LTE of your Thai SIM. WiFi not possible. 

So you have to have data roaming.

Kbank told me not to update the app when abroad. 

 

4 hours ago, Lorry said:

Maybe the app needs an update.

If this is the case,  you are fųcked: after an update, you may need to restart the app when it's connected to the LTE of your Thai SIM. WiFi not possible. 

So you have to have data roaming.

Kbank told me not to update the app when abroad. 

 

i think it updated the app  before a week and it started giving this issue since last 2,3 day.   my Thai SIM cannot connect from US

On 4/5/2025 at 1:39 AM, anotherexpat4444 said:

i think it updated the app  before a week and it started giving this issue since last 2,3 day.   my Thai SIM cannot connect from US

Call 02 888 8888 and ask the call center.

 

The Thai SIM card that you registered with Kbank must be inside the phone that you use for the app (the SIM can be switched off, but even if you use WiFi, the app may not work when the SIM is not inside the phone).

 

If it still doesn't work, you probably have to use data connection with your Thai SIM:

Call your phone provider over WiFi call with your Thai SIM (there is a thread how to do this), because you cannot call 1175 AIS or 1242 True from abroad, or contact them by mail or app, to open data roaming.

Also open data roaming in the settings of  your phone.

Then buy the cheapest data roaming package,  should be less than 1000B.

Using the Thai SIM, open banking once.  The next time,  you should be able to use WiFi again.