UK Passport Payment Annoyance

[josephbloggs]

Hi folks,

So I was at VFS last week to submit an application to renew my daughter's UK passport. I had to do it twice as the first time they rejected it as proof of address was in my name and it needed to be her name even though she is 16 and doesn't have bills in her name. Anyway, got that sorted. Filled out the credit card paper form (super high tech, well done UK!) for the full amount, VFS checked it and we sealed it together and signed it. 

Now I just got this email. I had written the correct amount as I double checked and VFS checked everything. My credit card says £143.51 is pending. No idea why they say only £14.51 is paid as my credit card says £143.51.

I will call them tomorrow - AT MY EXPENSE - but has anyone had a similar issue? So frustrating and pretty rubbish really.

 

[scubascuba3]

You may have read that there's lot's of issues at the NEW passport office currently 

[josephbloggs]

3 hours ago, scubascuba3 said:

You may have read that there's lot's of issues at the NEW passport office currently 

Ah, no I hadn't read that.

[scubascuba3]

58 minutes ago, josephbloggs said:

Ah, no I hadn't read that.

This thread goes into detail

 

https://aseannow.com/topic/1356355-uk-passport-renewal-email-received-send-us-your-passport-2-weeks-after-applying/page/6/#comment-19770049