UK Passport Payment Annoyance

[josephbloggs]

Hi folks,

So I was at VFS last week to submit an application to renew my daughter's UK passport. I had to do it twice as the first time they rejected it as proof of address was in my name and it needed to be her name even though she is 16 and doesn't have bills in her name. Anyway, got that sorted. Filled out the credit card paper form (super high tech, well done UK!) for the full amount, VFS checked it and we sealed it together and signed it. 

Now I just got this email. I had written the correct amount as I double checked and VFS checked everything. My credit card says £143.51 is pending. No idea why they say only £14.51 is paid as my credit card says £143.51.

I will call them tomorrow - AT MY EXPENSE - but has anyone had a similar issue? So frustrating and pretty rubbish really.

 

[scubascuba3]

You may have read that there's lot's of issues at the NEW passport office currently 

[josephbloggs]

3 hours ago, scubascuba3 said:

You may have read that there's lot's of issues at the NEW passport office currently 

Ah, no I hadn't read that.

[scubascuba3]

58 minutes ago, josephbloggs said:

Ah, no I hadn't read that.

This thread goes into detail

 

https://aseannow.com/topic/1356355-uk-passport-renewal-email-received-send-us-your-passport-2-weeks-after-applying/page/6/#comment-19770049

[josephbloggs]

3 hours ago, scubascuba3 said:

This thread goes into detail

 

https://aseannow.com/topic/1356355-uk-passport-renewal-email-received-send-us-your-passport-2-weeks-after-applying/page/6/#comment-19770049

Thank you. Just read the whole thing, what a shambles.

[Andrew Dwyer]

While it doesn’t help the op i would advise anyone with a passport renewal in the near future to take a snapshot of their payment/application forms.

 

The relocation of HMPO ( from Liverpool to Corby ) has caused numerous problems recently, seemingly the new staff are unaware of the Thai/VFS Global procedures.

VFS Bangkok have not helped the confusion with some incorrect advice.

[josephbloggs]

15 minutes ago, Andrew Dwyer said:

While it doesn’t help the op i would advise anyone with a passport renewal in the near future to take a snapshot of their payment/application forms.

 

The relocation of HMPO ( from Liverpool to Corby ) has caused numerous problems recently, seemingly the new staff are unaware of the Thai/VFS Global procedures.

VFS Bangkok have not helped the confusion with some incorrect advice.

Yes, too late for me, but good advice. I do have the receipt that shows I agreed to a payment of £143.51 but a copy of the actual payment form would have been handy.

There is no charge of £14.51 on my card (the amount they say I have paid), but I have a pending payment of £143.51.

It is just monumental incompetence from HMPO. I will be calling them today and will report back, but reading that other thread doesn't fill me with confidence. How embarrassing as a Brit.

I have to say the whole VFS experience was pretty good - very efficient and the staff were very helpful. Still a massive PITA to trundle to Rama 9 but it's close to the MRT so not too bad.