Problems With The DWP ( Department of Works & Pensions ) U.K......

[Blueman1]

I've been having Problems with The DWP For YEARS They Froze My Pension whilst I was Living in The U.K ( I Didn't think they could do that ) & They are Under Paying me but they just ask me for " Further Information " as they say they CANNOT Identify me on their System....I've Sent them ALL The information about myself,But all they do is send me the SAME email Saying ( We Can't Identify YOU on Our System ) Which They have sent approx 15 Times in the past 2 Months.....I've sent an email to the last MP I Had in The U.K. But He said " Because I am NOT one of his constituents He Cannot Help Me or is UNWILLING To " I've tried The Ombudsman but He WON'T Deal with anything concerning the DWP !! So Any Suggestions on who I Should Contact Please??

[metisdead]

Moving to the UK & Europe Topics and Events forum.

[proton]

17 minutes ago, Blueman1 said:

I've been having Problems with The DWP For YEARS They Froze My Pension whilst I was Living in The U.K ( I Didn't think they could do that ) & They are Under Paying me but they just ask me for " Further Information " as they say they CANNOT Identify me on their System....I've Sent them ALL The information about myself,But all they do is send me the SAME email Saying ( We Can't Identify YOU on Our System ) Which They have sent approx 15 Times in the past 2 Months.....I've sent an email to the last MP I Had in The U.K. But He said " Because I am NOT one of his constituents He Cannot Help Me or is UNWILLING To " I've tried The Ombudsman but He WON'T Deal with anything concerning the DWP !! So Any Suggestions on who I Should Contact Please??

 

If you give them your NI number how can they not identify you?

[Blueman1]

On 5/28/2025 at 12:27 PM, proton said:

 

If you give them your NI number how can they not identify you?

That's What I Wondered !! This is My Latest e-mail to THEM Itlooks pretty CLEAR to me that they DO Have it....Agreed ??

 

Hello Again......As YOU Know by now.....YOU Have ALL The Information that is PERTINENT To This Case ( You will Find ALL The Details in YOUR Claims Department,Please READ The Casefile PROPERLY.....YOU Will Find ALL The Details about MYSELF,That YOU Need......

 

 1, My Name is Mr **** *****
 2,My Date of Birth Is ...31st March 1949 As YOU Have the Copy of my Birth Certificate You Will See This....
 3,My National Insurance Number Is ....YL 5# ## #5 C .....
 4, My PROOF of Life Certificate ....Processed by Yourself ON 25th February 2025

 5, A Letter from the Pension Service Dated 28th January 2014 stating that I am entitled to 72.19p ..as I Only have 23 Years of the 30 Years I Needed to receive the FULL Allowance, I Ask You to LOOK Again as THIS Amount as THIS is for a SINGLE Person,Which I am Clearly NOT...Plus Can You Explain WHY You have FROZEN It at This Amount from the date i received My First Pension ( 1st April 2014,Until The Present Day ) & YES I do KNOW that my Pension WOULD have Been Frozen after We Moved to Thailand in June 2016, But It Also SHOULD Have been at The MARRIED Persons rate of 23 /30ths of the FULL Amount of The NEW Pension, You Never Even added the 3 Small YEARLY Increases whilst I Was Still Living in the U.K.2014-2016 

 5,Our CERTIFIED MARRIAGE CERTIFICATE Of 3rd February 1993,Along with a SWORN Affidavit from The British Embassy ( Bangkok ), The Marriage has also  been registered with The OPCS ( General Registration Office in The U.K. ) as of 18th February 1993 Ref Number...F /93 /261 /B....
 6, You Should also have a Completed Questionnaire You sent me which had NO Relevance to myself as far as I am Concerned..( As SOME of the questions YOU Asked,went back to 2009 !! 
 7, I Have Recently Sent a Copy of INFORMATION Page with my CURRENT British Passport Number 54845*****...Issued by H.M.P.O. 0n 25th July 2017 & Is Valid until 25th April 2028...

 9, You Have Now Sent me No Less than 15 Of the SAME email Requesting FURTHER Information so as YOU Can Identify Me, BUT YOU Won't TELL Me What it Is & Telling me Just To CALL You on Your DWP Newcastle Phone Number of +441911218,....As This Would Cost me Over a Pound A Minute I Cannot do This, So Can You Please call me on +66897****** & Please Remember I am 6 Hours Ahead of U.K. British Summer Time....
10, PLEASE TAKE NOTE,This Entire Process which has now been Ongoing since Last December 2024, Is Now Affecting my Mental Health & Wellbeing....

 11, Finally,You Keep Asking me to send the ORIGINAL Documents,But as YOU Have Mislaid the copies I sent once, I CANNOT Nor Will NOT,As IF You LOST / MISLAID The ORIGINAL DOCUMENTS I Would be Totally Snookered,Plus I NEED To have My Passport in my Possession at ALL Times as Thailand Immigration might pay me a Visit which they can do at ANYTIME.....I Am SURE You will understand the position I am in.....

 

Mod edit - I have hidden most of The NI number, for privacy reasons.

[Upnotover]

21 minutes ago, Blueman1 said:

As This Would Cost me Over a Pound A Minute I Cannot do This

True, 5 baht/min max, can be 1 baht/min with the right SIM.

[Blueman1]

I Did have a Telephone Conversation about 2 Months ago with a rather " Funny / Sarcastic " Guy at their Newcastle office with a Guy named " Tony " Who said at the moment HE Was looking at My File & Said Oh Yeah I Can see that You are Married I'm looking at the Marriage Certificate & " Other" Correspondence that you've sent, So it's a LOAD Of BS, They DO KNOW My Identity,He then said He Would send it back to The Claims Section ( Who had earlier REJECTED It ) & I SHOULD Hear from them in about 4 / 6 Weeks,All they've done is send me a STUPID Questionaire asking me for Details of what I did ..1, BEFORE I Left The U.K. On 1st January 2009 & Went to Canada & The USA ?? How Long Did I Stay There?? ( I've NEVER Been to Either Country !! & 2, Between When I Lived & Worked in The U.K. From when I Returned WHERE Did I Live & What Work did I Do Until the PRESENT time. ( Remember I Was living in the U.K ) What The Hell this had to do with Them " F*** Knows !!!" 3, He Also asked me What was my Middle Name ?? I DON'T Have one !! I Think They have me confused with somebody with the same name as myself which is a very Common Name.......When I Informed him of that He got a bit " Flustered " & Said I'll End the call as I'm very Busy at the moment...But Then came his SARCASTIC Comment to myself,He Said " Can I Suggest an Idea to You ? IF YOU WANT YOUR FULL ENTITLED PENSION, Why " DON'T YOU JUST "UP STICKS" & GO LIVE IN The Philippines & YOU'LL Even get ANY INCREASES WHILE YOU ARE THERE " I Thought this a Very WEIRD Statement to make,He Then Put the phone down ending the call !!!!! 

[Blueman1]

48 minutes ago, Upnotover said:

True, 5 baht/min max, can be 1 baht/min with the right SIM.

I Know, It's Only 3 Baht a Minute on AIS with their Code you dial, But it doesn't work for me.....

[nauseus]

2 hours ago, Blueman1 said:

I've been having Problems with The DWP For YEARS They Froze My Pension whilst I was Living in The U.K ( I Didn't think they could do that ) & They are Under Paying me but they just ask me for " Further Information " as they say they CANNOT Identify me on their System....I've Sent them ALL The information about myself,But all they do is send me the SAME email Saying ( We Can't Identify YOU on Our System ) Which They have sent approx 15 Times in the past 2 Months.....I've sent an email to the last MP I Had in The U.K. But He said " Because I am NOT one of his constituents He Cannot Help Me or is UNWILLING To " I've tried The Ombudsman but He WON'T Deal with anything concerning the DWP !! So Any Suggestions on who I Should Contact Please??

 

Call them.

[JakeC]

Just call them. https://www.lazada.co.th/products/pdp-i544504578-s14610174233.html

Check with the vendor beforehand, that anyone can register a Myanmar SIM, rather than just someone with a Myanmar passport. If they think it's okay, then order it, top up with say 100 baht and then dial 00600 44 191 218 7777. 1 baht per minute.

[Blueman1]

5 minutes ago, nauseus said:

 

Call them.

 

5 minutes ago, nauseus said:

 

Call them.

Don't YOU Think I've Already DONE That,Read My Post Properley M8 !!

[JakeC]

Quote

I Know, It's Only 3 Baht a Minute on AIS with their Code you dial, But it doesn't work for me.....

 

Incorrect. it's 5 baht per minute and you still haven't followed up with AIS on 1175 to find out why 003 44 191 218 7777 doesn't work for you, as it works for others.

Perhaps do that before starting yet another thread on the same subject and then come back with what they say with regard to 003....or just subscribe to the 159 baht package which will give you 40 minutes of calls to the U.K. https://www.ais.th/en/consumers/package/international/international-call/003

[JakeC]

Quote

Don't YOU Think I've Already DONE That,Read My Post Properley M8 !!

 

You called them months ago. Call them again on the number given to you. It cannot be that everyone else is wrong.

[Blueman1]

7 minutes ago, JakeC said:

Just call them. https://www.lazada.co.th/products/pdp-i544504578-s14610174233.html

Check with the vendor beforehand, that anyone can register a Myanmar SIM, rather than just someone with a Myanmar passport. If they think it's okay, then order it, top up with say 100 baht and then dial 00600 44 191 218 7777. 1 baht per minute.

Thanks M8,I'll use my AIS Number AGAIN, When I Put some more Credit on it !!

[JakeC]

Quote

Thanks M8,I'll use my AIS Number AGAIN, When I Put some more Credit on it !!

 

I thought that you stated that it doesn't work....

[Blueman1]

1 minute ago, JakeC said:

 

You called them months ago. Call them again on the number given to you. It cannot be that everyone else is worong.

I Know,They said they were going to semd me further correspondence in that call, I'll give it a little longer to see if they do..They SAY They are Extremely BUSY At Present.....

[Blueman1]

1 minute ago, JakeC said:

 

I thought that you stated that it doesn't work....

I Don't know wether I Used the Correct Code, I'll go to the AIS Shop & Get them to do it & Then We Will See....

[RayC]

Hopefully you will be able to sort things out quickly by phone.

 

If not, I would write to Liz Kendall in her capacity as Secretary of State for Work and Pensions detailing what you have stated in this thread.

 

Depending on when you left the UK you may still be eligible to vote. You will need to re-register as a voter. Once that is done, your MP would have no choice but to (at least) consider your grievance. I know that MPs are busy people but imo your ex-MP's reaction was appalling. 

 

Good luck

[Rimmer]

Some baiting and bickering troll posts and replies removed

[Blueman1]

21 hours ago, RayC said:

Hopefully you will be able to sort things out quickly by phone.

 

If not, I would write to Liz Kendall in her capacity as Secretary of State for Work and Pensions detailing what you have stated in this thread.

 

Depending on when you left the UK you may still be eligible to vote. You will need to re-register as a voter. Once that is done, your MP would have no choice but to (at least) consider your grievance. I know that MPs are busy people but imo your ex-MP's reaction was appalling. 

 

Good luck

 

[Blueman1]

Just now, Blueman1 said:

 

Thank You for ANY Replies ....My Ex-MP Is Now going to deal with My Problem.......

[OJAS]

On 5/28/2025 at 2:43 PM, RayC said:

 I know that MPs are busy people but imo your ex-MP's reaction was appalling. 

 

Sadly this is all too typical of most MPs' attitude towards expat voters registered in their constituencies, I think.