Krungsri online banking discontinued from 1 October 2025

[hotandsticky]

4 hours ago, JimGant said:

From the vantage point of someone age 80, with macular -- that's a pretty stupid statement. 

 

 

I guess at that age you lose any sense of humour.

[Muhendis]

On 6/14/2025 at 2:11 PM, Muhendis said:

I'll come back after the monday meeting and let you know the result.

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

[Muhendis]

4 minutes ago, Muhendis said:

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

 

I addition It seems that Krungsri is taking it upon themselves to decide who is, and who is not fit enough to have access of their choosing to their money.

[Caldera]

2 hours ago, Muhendis said:

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

 

Careful there, don't give them ideas...

 

Seriously though, what a ridiculous rule to exclude users from mobile banking based upon age. You'd hope that something like this is illegal, but then again, this is Thailand.

[samtam]

On 6/13/2025 at 1:00 PM, Muhendis said:

 

 

Sounds good.

 

I went to my near'ish branch this morning and presented the problem to the assistant. She made a few phone calls and came back with "you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

I would be loath to do that because there is still a risk of cancelling one thing and not being able to register for the other.

My wife suggested to wait 'til October 1^st which is in line with your excellent information above. 

So, like you, that's what I'm going to do.

 

"you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

 

I have Online Banking for my KrugsriBiz Online and the app, so that argument seems like total BS. (I have KungsriBiz because about 3 years ago they said we couldn't have a joint account, which we've had for over 10 years. All accounts overseas are all joint accounts. Banking here is truly in the dark ages.)

 

 

14 hours ago, hotandsticky said:

 

 

I love mobile banking and rather than moan about these changes I would invest in a magnifying glass and a phone with a stylus.

 

 

The learning point here is get your mobile banking apps  sorted before age 70.

 

The less smart answer is that this notice from Krungsri came to some after they reached 70 years old, and were afforded Online Banking, now being summarily withdrawn.

 

 

2 hours ago, Muhendis said:

 

I just got back from my meeting and it turned out to be a fruitless exercise. 

The opinion from the banks point of view is that, after your 70, you will not be able to remember passwords and pin numbers.

I pointed out that if a 70 year old can't remember an app. pin number then you should withhold ATM access cards for the same reason.

My wife added that Krungsri might well loose a lot of customers because of this rule.

The young lady behind the counter agreed with this but then being as it's not her problem, I suppose she would.

She did say that the rule was not limited to foreigners.

 

2 hours ago, Muhendis said:

 

I addition It seems that Krungsri is taking it upon themselves to decide who is, and who is not fit enough to have access of their choosing to their money.

 

That is very disappointing news indeed, and completely ridiculous. It leaves the only option to a 70 year old of finding out their balance by either wasting a great deal of time dialling 1572 or going to an ATM to update a passbook, or to a branch to ask a teller to inform them of the balance, or to do a transaction. Hardly conducive to aging. 

[JimGant]

4 hours ago, hotandsticky said:

I guess at that age you lose any sense of humour.

If you're a Brit, I apologize for not recognizing it might be humor. Even living in London for a bit, I never, at first, understood Brit humor. But, I finally learned to look for the subtlety -- and then laugh my butt off. 

 

But, if yours wasn't humor -- then it remains a stupid statement. 

[samtam]

51 minutes ago, samtam said:

 

"you need to cancel your Krungsri-on-Line first because you can't have your mobile app registered whilst still registered for online banking".

 

I have Online Banking for my KrugsriBiz Online and the app, so that argument seems like total BS. (I have KungsriBiz because about 3 years ago they said we couldn't have a joint account, which we've had for over 10 years. All accounts overseas are all joint accounts. Banking here is truly in the dark ages.)

 

 

 

The less smart answer is that this notice from Krungsri came to some after they reached 70 years old, and were afforded Online Banking, now being summarily withdrawn.

 

 

 

 

That is very disappointing news indeed, and completely ridiculous. It leaves the only option to a 70 year old of finding out their balance by either wasting a great deal of time dialling 1572 or going to an ATM to update a passbook, or to a branch to ask a teller to inform them of the balance, or to do a transaction. Hardly conducive to aging. 

 

Depending on what Krungsri say by the end of June regarding app usage, (as advised by my relationship manager), I am going to remove my THB800K deposits (mine) and THB800K (my partner's) from Krungsri to another bank that allows geriatrics to operate a savings account with an app.

 

I wonder if my other app & Online account will be discontinued after 70 too. (Currently the KrungsriBiz Online does not have the same message as the Krungsri Online, about closure of the Online service.)

[anchadian]

 

 

Deleted post

[hotandsticky]

4 hours ago, JimGant said:

If you're a Brit, I apologize for not recognizing it might be humor. Even living in London for a bit, I never, at first, understood Brit humor. But, I finally learned to look for the subtlety -- and then laugh my butt off. 

 

But, if yours wasn't humor -- then it remains a stupid statement. 

 

I am a Brit, it was humour and my apologies for making the assumption that you were too.

[Lorry]

6 hours ago, Caldera said:

 

Careful there, don't give them ideas...

 

Seriously though, what a ridiculous rule to exclude users from mobile banking based upon age. You'd hope that something like this is illegal, but then again, this is Thailand.

This idea is from Japan (limit access to seniors' funds), and Krungsri is a Japanese bank (Mitsubishi).

 

[Caldera]

19 minutes ago, Lorry said:

This idea is from Japan (limit access to seniors' funds), and Krungsri is a Japanese bank (Mitsubishi).

 

 

Well okay then, the sensible thing would be to set a transaction limit instead of denying access to the app altogether.

[Lorry]

7 minutes ago, Caldera said:

 

Well okay then, the sensible thing would be to set a transaction limit instead of denying access to the app altogether.

I don't think "sensible" can be translated into Thai.