Cannot access iHerb.com

[save the frogs]

I have had this problem for a week now.

 

It claims hackers are trying to get access to my personal info ... 

 

Is anyone else having this problem? How to solve this? I need to get a VPN ? 

 

[HappyExpat57]

Definitely something going on.

 

No vpn - forwarded to th.iHerb.com which gives the result you display.

VPN - goes right in.

[save the frogs]

11 hours ago, HappyExpat57 said:

Definitely something going on.

 

No vpn - forwarded to th.iHerb.com which gives the result you display.

VPN - goes right in.

 

You are getting the same problem without a VPN and it works with a VPN? 

 

So it's hackers? 

 

[HappyExpat57]

3 minutes ago, save the frogs said:

 

You are getting the same problem without a VPN and it works with a VPN? 

 

So it's hackers? 

 

No idea, just reporting what I got.

[KhunBENQ]

Do you have 3BB internet?

I had problems to access iHerb too.

With a Thai(!) VPN it worked.

I then changed DNS network settings on the PC to Google DNS and successfully ordered some stuff.

Your error message comes from Brave browser.

As much as Iike it, for such purposes I use Chrome.

iHerb also has the annoying feature of redirecting to th.iHerb.com whatever link you use. Maybe Brave interferes?

 

Just tried it on the mobile (AIS) with Brave and it works OK. Redirects to

th .iherb com.

 

I bet on DNS problem.

I doubt hacking.

[connda]

I'm not using a VPN and I get right through to https://www.iherb.com/
Give that a try.

[connda]

4 hours ago, KhunBENQ said:

Do you have 3BB internet?

I had problems to access iHerb too.

With a Thai(!) VPN it worked.

I then changed DNS network settings on the PC to Google DNS and successfully ordered some stuff.

Your error message comes from Brave browser.

As much as Iike it, for such purposes I use Chrome.

iHerb also has the annoying feature of redirecting to th.iHerb.com whatever link you use. Maybe Brave interferes?

 

Just tried it on the mobile (AIS) with Brave and it works OK. Redirects to

th .iherb com.

 

I bet on DNS problem.

I doubt hacking.

Agreed.  Try different browsers.  I keep Firefox, Brave, and Chromium on my system.  Each gets around different problems I've experienced from time to time. 

[connda]

5 hours ago, HappyExpat57 said:

Definitely something going on.

 

No vpn - forwarded to th.iHerb.com which gives the result you display.

VPN - goes right in.

Not sure what browser you use.  If using Firefox, go to Settings/Privacy & Security/in Cookies and & Site Data click on Manage Data.  Search for "iherb" then select and remove all instances.  Also check for th.iherb.com.  There will be a secondary window where you'll confirm you want to remove them.  That gets rid of the cookies.  Then retry.  I also agree with KhunBENQ.  Set your DNS to Google's DNS (8.8.8.8).  If you don't know how, let me know your operating system and I'll try to provide instructions. Or use an AI like Grok or ChatGPT and ask it for instructions.  When you switch to a VPN, you are 1) geo-locating to the US, and 2) probably using the VPN's DNS.  

One other trick to try.  Use a private window (or incognito in Brave) and try that.  

[save the frogs]

Ok, will try a different browser.

But I wonder if it's because my credit card info was stored on Brave from my last purchase and the same thing will happen if I make a purchase with Chrome the next time I try.

 

Wonder if I need to clear the cache or clear sth in the browser that stores credit card info ie autofill or sth?

 

There must be a setting that tells the browser not to store the credit card info. I will look into that.

 

Thanks for suggestions. 

 

 

[connda]

4 minutes ago, connda said:

One other trick to try.  Use a private window (or incognito in Brave) and try that.  

save the frogs  Give this a quick try  ☝️

[Lacessit]

Access iHerb products via Lazada.

[connda]

I get it.  This isn't you.  It's an iHerb problem.  Here's the problem.  The certificate hostname is incorrect.  That would cause the error you're seeing.  What you need to do is get around the redirect from www.iherb.com to th.iherb.com.  Go to my previous posts and try clearing cookies and resetting the DNS to Google's 8.8.8.8 - or - just use a VPN.  

THIS: Hostname does not match.  iHerb's hosting service needs to fix that.


That will get you your error.  If the certificate isn't good, you'll never get a secure SSL (https) connection.

[connda]

4 minutes ago, Lacessit said:

Access iHerb products via Lazada.

You can, but you'll more often than not pay a significant premium.