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Nan officials step in over room that did not match booking

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Tourism officials and tourist police in Nan met a father and son after they arrived at accommodation in Bo Kluea district and found a room and bathroom that did not resemble what they believed they had booked.

The visitors, including a man identified as Mr Ko, were on a three-day, two-night break in Nan. Their first night was planned in tambon Sa Pan, with the second night due to be spent in the town centre.

On reaching the Sa Pan property, Mr Ko and his son found a run-down room and bathroom in a disorderly condition. The accommodation fell well short of their expectations and prompted officials to intervene.

Tourism officials meet father and son

Anan Seedaeng, director of the Tourism Authority of Thailand's Nan office, and Pol Lt Col Nathip Kaewpradit of the tourist police met the pair after becoming aware of the complaint.

Mr Anan apologised for the inconvenience. He said the meeting had helped resolve the misunderstanding.

The case was reported as resolved after the intervention, allowing the father and son to continue their planned stay in Nan.

What visitors should take from the case

For foreign visitors and expats travelling within Thailand, the episode is a reminder that property images and descriptions on booking sites can sometimes differ sharply from the room supplied on arrival.

Travellers who encounter a serious mismatch should keep their booking confirmation, screenshots of the listing and photographs of the room. These can be useful when raising the matter first with the accommodation and booking platform, and if necessary with local tourism authorities or tourist police.

Nan, particularly its rural districts such as Bo Kluea, is popular with travellers seeking mountain scenery and quieter stays. However, smaller and remote properties can vary considerably in standards and facilities, so visitors may wish to check recent guest reviews and confirm room details directly before travelling.

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Picture courtesy of Bangkok Post

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30 July 2026


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  • Popular Post

That´s an awesome room! Not a clue why someone can get the idea to complain about that.

  • Popular Post

I'm curious which booking site it was on and what the nightly rate was.

  • Popular Post
3 hours ago, flaming dragon said:

I'm curious which booking site it was on and what the nightly rate was.

I believe you were paid to stay there !!!

  • Popular Post

"However, smaller and remote properties can vary considerably in standards and facilities, so visitors may wish to check recent guest reviews and confirm room details directly before travelling."


Heaven forbid an honest review might get you a defamation suit.

Edited by dingdongrb

10 hours ago, flaming dragon said:

I'm curious which booking site it was on and what the nightly rate was.

Looking for a bargain?

So we don't know the name of the property, the name of the owner, the site used for booking, or how the issue was resolved. Perfect!

But I must say - Nan is a beautiful place, but up in the mountains most of the accommodation is both expensive and of mediocre quality. I stayed at several places that cost quite a bit, but where the rooms looked like they had been thrown together out of plywood to cash in on all the Bangkok tourists wanting to see the views.

14 hours ago, Gottfrid said:

That´s an awesome room! Not a clue why someone can get the idea to complain about that.

And not a clue how the owner believed the room (with a room rate) was acceptable to anybody / any customer?

Pay peanuts get peanuts 🥜

This is what real adventure tourism looks like.

Book from reputable platforms and read the reviews religiously …

4 hours ago, chuang said:

Pay peanuts get peanuts 🥜

I agree with what you mean but what's shown in the pictures should never be allowed and tolerated.

I would like to see some pictures of the place he thought he was getting as well as the price being asked.

Did this hotel have "Resort" in the name?

Last resort, definitely. 😎

4 hours ago, khunjeff said:

But I must say - Nan is a beautiful place, but up in the mountains most of the accommodation is both expensive and of mediocre quality. I stayed at several places that cost quite a bit, but where the rooms looked like they had been thrown together out of plywood to cash in on all the Bangkok tourists wanting to see the views.

What defines 'expensive' fo you?

I am extremely familiar with the areas around Nan province. While I agree that some may be cheaply made and not as up kept as others there's some awesome places at some great prices. Agreeing again about the city folks just wanting the views. Many property owners in rural Nan make a good living when many travelers flock into the areas. The increasing number of cafes and restaurants as well as homestays can attest to that.

Take a gander at Bali Nan.... They make a killing during the 'high' season. If correct the charge 20 THB to park and 100 THB to get your picture taken at all 4 viewpoint spots. Then they have a cafe and restaurant.

22 hours ago, Ctkong said:

Book from reputable platforms and read the reviews religiously …

And never forget that reviews often aren't honest or accurate, and sometimes posted by a 'cousin' etc., room unseen, and there's 'review' sites you will post positive reviews, room unseen, for a small Baht payment.

22 hours ago, scorecard said:

And never forget that reviews often aren't honest or accurate, and sometimes posted by a 'cousin' etc., room unseen, and there's 'review' sites you will post positive reviews, room unseen, for a small Baht payment.

Not so for booking.com, reviews are managed by the site, not the property owner, you have to make a booking and after your stay Booking.com invite you to review your stay.

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