Thank You For Using Truevisions

[1polymaj123]

June 24th Received bill from True for DSTV.

July 8th paid bill

July 11th TV signal off, Msg on screen "Urgent you contact truevisions your account"

July 11th 0945 called True, auto response "0" for operator, enter your account # 60958699 "no record of that account" enter back of access card #

auto "you entered 3876899775 if this is correct press 1, auto no record of that account. enter your account # 60958699 auto response press 1 for current Bal, press 2 for silver, 3 for gold, 4 for platinum, press 3, "thank you for using true visions . dial tone.

July 11th 1115 thank you for calling true visions press 1 etc. I waited, 35 seconds, we are transferring you to operator, hello this is

****** what is your account number, Please wait, OK how I help you. My TV signal is turned off, yes that is because you not pay bill.

I payed the bill on 8 July, just a second, "waiting" and waiting, OK we did not received payment can you check again to pay bill. I sent bill using my bank account and on my computer I see it was paid on 8 July. ****just a minute sir, no we did not receivet payment, what bank did you use? I payed using my Bangkok Bank account and I have confirmation #******, that is bank number that does not mean we received money. what account did you pay to? I payed to account 60958699, what is the reference number? reference number is 05555555555, sorry sir, we don't have that number. OK I will go to bank and check.

July 11th 1345 yes sir how to help you, I paid my DSTV bill using bill pay and true says they did not received the money. Sorry sir, we show true receive money. If they do not get the money it will come back to your account.

July 11th 1435 Thank you for calling true press 1 etc, waiting again, hello, how may I help you, this is ***** , I went to my bank and they sent payment for my DSTV service on July 8, sorry sir, what is your account #, acct nr ***** sorry sir we don't show that account number, what is your telephone number, my number is ******** just a minute, Mr Jones, No I am Mr. Smith, just a minute sir, sorry what is your account number--- er number on back of your satellite box, OK sir how may I help you, Reiterating story, sorry sir we did not receive payment, can you send again. OK what is the account number and reference number I send payment to? just a minute sir, waiting, waiting, sir send payment to 60958699, I just gave you that number and you said that is not my number, just a minute sir, waiting, and waiting. SIr, what is your name? ;Name****, and your address sir? address***, yes sir use that customer number.

July 14th 0955 Thank you for calling true etc........press 1 2 3 4 etc, How can I help you, I sent payment for my DSTV service and now I see my bank account has been debited for two payments for DSTV service, What is your account number???

As of this date July 24 True has a double payment, I have a message on my screen (no tv) and I am changing my name in hopes that will get my service started again.