Tiger Airways - - Not Recommended; You've Been Warned!

[JerryO]

I booked a flight on Tiger Airways a few months back over New Year's; Got an email from them today that the flight is cancelled, and the good news they already credited my credit card back. i guess i'm supposed to feel happy they would be so generous as to give me back my money for a flight they cancelled.

They refused to rebook me on any other airline, and now fares over New year's have tripled on every other airline. they told me i'm "on my own" . and they told me "you can stay home and save the money". so now Tiger Airways is planning my life for me. They offered no assistance of any kind. I asked them to credit back more money since they had the use of my money they charged me months ago for the tickets; their customer service representative had no idea what i was talking about.

[tw25rw]

Amazing that they have canceled a flight this far ahead! I don't think they are linked with any other airline, but they should at least give you the chance to rebook or go standby on one of theirs..

[torrenova]

I'm not aware of Tiger curtailing services to any destination so the OP's statement seems strange. If they just cancelled a flight then they could rebook. However, a similar thing happened with Air Asia to Langkawi from Bangkok earlier this year I think (or last year, cannot remember for sure). That left people with no alternative carrier to that destination from Bangkok.

I don't know the rules for Asia but the rules in Europe would require compensation. If your contract was in Thailand, which I doubt due to a lack of VAT being payable on your ticket, then sue them.

In the end I think you need to post the route to fully convince us that they have actually cancelled a route and not just a flight as I believe they would have or at least should have offered to reschedule your flight on another flight of theirs.

[JerryO]

I'm not aware of Tiger curtailing services to any destination so the OP's statement seems strange. If they just cancelled a flight then they could rebook. However, a similar thing happened with Air Asia to Langkawi from Bangkok earlier this year I think (or last year, cannot remember for sure). That left people with no alternative carrier to that destination from Bangkok.

I don't know the rules for Asia but the rules in Europe would require compensation. If your contract was in Thailand, which I doubt due to a lack of VAT being payable on your ticket, then sue them.

In the end I think you need to post the route to fully convince us that they have actually cancelled a route and not just a flight as I believe they would have or at least should have offered to reschedule your flight on another flight of theirs.

I didn't post the route, because it really doesn't matter. Tiger Airways accepted no responsibility for their actions, no matter where the route was.

FYI, it was a Tiger Airways flight Manila/Macau/Manila. Now are you happy? Does that make a difference? Do you think it would did it on that route, they wouldn't hesitate to do it on another route too if they decided, for whatever reasons, to cancel some flights?