Advice Please?! Dhl Express Damaged Expense Furniture, Dont Want To Take Responsibility!

[negreanu]

I am sorry but i do not agree with you at all.

If DHL had nothing to do with it, they would NOT be ignoring OP.

They would have told him to go after the other company and clarified that this has nothing to do with them.

I think the other company is their contractor and DHL is liable as this is under their license, but they are well aware that the contractor most likely will not pay out and they would have to. So in good old Thai fashion, they are not saying anything in hope that this will go away and they will not have to pay.

I am sure once OP will start to make waves-they will respond and pay out.

I would even suggest to OP to get a lawyer and write a letter of demand to DHL (letter will cost only 3000 baht), where is the damage is much more and worth the battle.

At no time did the OP enter into a SIGNED contract with DHL for anything. The OP went to a shop that so happens to be a DHL reseller. Nothing more nothing less.

It's like Mailboxes in BKK they have a huge UPS sign as they are a UPS reseller does that mean if i go into their shop have something shipped by whatever method and it get's lost then UPS is responsible. Does it heck.

This company is not a contractor for DHL it's not even a partnership, franchise - nothing. This company is simply authorised to sell DHL products for DHL on a comission basis. Look I could open a shop tomorrow and setup a reseller agreement with DHL or UPS or whoever - anyone can do it!

The OP was scammed or misinformed. or misunderstood (Either by the Samui company as a whole, or whoever happened to be behind the desk that day when he walked in). Agree you show the DHL paperwork (Which he doesn't have) and then you have case with DHL otherwise forget it. Your wasting your time and money trying a legal battle over this with DHL.

Your legal battle if u so wish to do take this up is with the shop not DHL. Trust me if you battle DHL on this you will lose a lot of money through the legal system.

Judge: "First question can I see your DHL paperwork and agreement and insurance form with DHL"

A. "Em. I do not have that but I do have this hand written receipt that says my goods will be sent by DHL and this dudes business card with the DHL logo which he took from the net and his Hotmail email address - so it must be legit."

DHL Lawyer: " Could you please provide the airway bill receipt and we will gladly pay out the compensation upto the declared value on the form"

A. "Em. I do not have that either...."

Judge: "Case closed"

And the more I think about it he won't even win a legal battle with the Shop unless he can provide written evidence from the shop that it is fully insured to the value of xxxxx. Which I don't think he has tor has not stated in the thread.

As hard as it sounds, The OP will probably have to put it down to experience.

Edited March 31, 2010 by negreanu

[manjara]

DHL should compensate you because one of their agents has sold you a service under false pretences. This was not a DHL service, as if it was it would have cost a LOT more than 14k.

At a minimum DHL should refund the 14k. You would be doing well to get more than that.

It is fairly clear from the invoice etc that it is not an official DHL service, but if the people involved are bona fide representatives of DHL then they should not have been selling the service in this way. I expect NIM was trying to do you a favour by moving your stuff for you cheaply and now it has backfired. As many have said, it's not a service I would expect DHL to provide in Thailand.

Incidentally, when I hired a 6 wheeler to move our stuff from BKK to Lampang I had exactly the same type of damage. My Thai relatives did not seem to notice or care!!! TIT

Good Luck to you,

[negreanu]

Airwaybill Guide for DHL

And for anyone else thinking about using this shipper - make sure you get one of the above.

I still find it incredible you would trust ANY company with your goods without a some sort of Agreement form, signature and tracking reference, insurance value with T&C on the back. And quite happily accept a hand written receipt for them. ...

Edited March 31, 2010 by negreanu

[needforspeed]

DHL should compensate you because one of their agents has sold you a service under false pretences. This was not a DHL service, as if it was it would have cost a LOT more than 14k.

At a minimum DHL should refund the 14k. You would be doing well to get more than that.

It is fairly clear from the invoice etc that it is not an official DHL service, but if the people involved are bona fide representatives of DHL then they should not have been selling the service in this way. I expect NIM was trying to do you a favour by moving your stuff for you cheaply and now it has backfired. As many have said, it's not a service I would expect DHL to provide in Thailand.

Incidentally, when I hired a 6 wheeler to move our stuff from BKK to Lampang I had exactly the same type of damage. My Thai relatives did not seem to notice or care!!! TIT

Good Luck to you,

Incorrect, the have a sign said DHL agent and can if request arrange shipment with DHL, beside that the doing other shipments, selling day tours and if you want to hire his daughter for a day out its also possible.

The moment you buy DHL service you get a official document from DHL, the OP has nothing from DHL only he tought "maybe" that he bought a service from DHL.

[negreanu]

if you want to hire his daughter for a day out its also possible.

Yes but if I unwrap it and find that it is damaged goods will DHL refund the money? I have a hand written ST receipt.

Edited March 31, 2010 by negreanu

[chriz777]

I'm sorry for the late response, and thanks for all advice and opinion.

The shop in Samui, has DHL written all over it, the staff wear DHL cloathing and the sign etc, the whole store is designed DHL... Just like an apple shop, it has specific way of branding and the way the shop is designed and decorated. All indicating it is an offical DHL Center, not some private shipping company offering DHL... (as i think they have a few in Samui, that offers fedex, dhl etc) if you could see a picture you would 100% sure think it is an official DHL center (not franchisement/partner).

Since I was in BKK at the time, and I knew the DHL-Samui main owner/manager (NIM) they did otherwise good work in the past (now DHL Samui NIM don't pick up my calls), I simply called and asked them to do it, their staff called me back and quoted me the prices. All in DHL name, I kept asking, when they called, "I'm talking to DHL Samui right?, they said "yes" the price for da da da.... and bla bla bla... So we made an verbal agreement and they "took" care of it.

My younger sister opened the house and was present, as they are with 4-6 guys packing etc, of course she couldn't keep an eye on everything. It was a 2 step process, They moved it from my house (via smaller pickups) to their HEADOFFICE in SAmui, then supposedly "packed" and loaded it into the BIG 6 wheel truck (which is most likely where they damaged all the stuff, during the time it was at their "head office" and loading it uncarefully into the big truck... not caring at all that some-one worked hard to buy all the furniture they were holding.

This is the receipt I got... that is it... call me stupid (and easy to say afterward what I should and should not have done ) but I just didn't expected the unexpected. It was going to be an 1 day thing, did stuff with them in the past and they guaranteed all would be safe (verbally). So I went back to my normal life, work and was excited my stuff from samui was finally arriving.

I had the chance to ship it off with another carrier, a local one (cheaper too)... however I ended up going with DHL... Coz I thought they were a reputable company... I even told my girlfriend that, I was like neeeh forget the local company... I prefer to go with DHL coz at least they will take care and do a good job. How sadly mistaken I was...

I will try to make more calls today and i will try to pass to the headoffice of DHL BKK as well, just so busy shedule today...

Not only do they make big damages, not taking responsibility, it also cost me so much time and frustration, hunting for an answer.... I mean even seeking advice on this very forum is costing me several hours...

I want their license revoked by DHL, they should never be entrusted with any shipments if they treat A. their customer this way. B. treat their shipments this way.

Even if DHL imho should force them to pay up, or else their license get revoked or at least ... as it will smear them as well, and tell them off, and that even if it were a private service or whatever tehy have to make that more clear or state that ... but look at the shop, the receipts, even the e-mail [email protected], it is all using the DHL logo and bearing. If you would see the big shop no doubt you think that is official DHL (it even says so).

all at this point is I wanted to get paid and move on.

I really like to thank all who chimmed in and for all the other angles and possibilities.

Airwaybill Guide for DHL

And for anyone else thinking about using this shipper - make sure you get one of the above.

I still find it incredible you would trust ANY company with your goods without a some sort of Agreement form, signature and tracking reference, insurance value with T&C on the back. And quite happily accept a hand written receipt for them. ...

[kuffki]

I am sorry but i do not agree with you at all.

If DHL had nothing to do with it, they would NOT be ignoring OP.

They would have told him to go after the other company and clarified that this has nothing to do with them.

I think the other company is their contractor and DHL is liable as this is under their license, but they are well aware that the contractor most likely will not pay out and they would have to. So in good old Thai fashion, they are not saying anything in hope that this will go away and they will not have to pay.

I am sure once OP will start to make waves-they will respond and pay out.

I would even suggest to OP to get a lawyer and write a letter of demand to DHL (letter will cost only 3000 baht), where is the damage is much more and worth the battle.

At no time did the OP enter into a SIGNED contract with DHL for anything. The OP went to a shop that so happens to be a DHL reseller. Nothing more nothing less.

It's like Mailboxes in BKK they have a huge UPS sign as they are a UPS reseller does that mean if i go into their shop have something shipped by whatever method and it get's lost then UPS is responsible. Does it heck.

This company is not a contractor for DHL it's not even a partnership, franchise - nothing. This company is simply authorised to sell DHL products for DHL on a comission basis. Look I could open a shop tomorrow and setup a reseller agreement with DHL or UPS or whoever - anyone can do it!

The OP was scammed or misinformed. or misunderstood (Either by the Samui company as a whole, or whoever happened to be behind the desk that day when he walked in). Agree you show the DHL paperwork (Which he doesn't have) and then you have case with DHL otherwise forget it. Your wasting your time and money trying a legal battle over this with DHL.

Your legal battle if u so wish to do take this up is with the shop not DHL. Trust me if you battle DHL on this you will lose a lot of money through the legal system.

Judge: "First question can I see your DHL paperwork and agreement and insurance form with DHL"

A. "Em. I do not have that but I do have this hand written receipt that says my goods will be sent by DHL and this dudes business card with the DHL logo which he took from the net and his Hotmail email address - so it must be legit."

DHL Lawyer: " Could you please provide the airway bill receipt and we will gladly pay out the compensation upto the declared value on the form"

A. "Em. I do not have that either...."

Judge: "Case closed"

And the more I think about it he won't even win a legal battle with the Shop unless he can provide written evidence from the shop that it is fully insured to the value of xxxxx. Which I don't think he has tor has not stated in the thread.

As hard as it sounds, The OP will probably have to put it down to experience.

If thats the case, OP can always take legal action and have 2 defendants. The actual shipper and DHL. It will not cost any extra money to sue both, but may force bigger company such s DHL to force the agent to pay out or lose the license.

Have to remember if DHL in fact had nothing to do with it, last thing they would want to do is waste money on the lawyers. So to avoid that, they will put pressure on the Agent to take full responsibility.

This would be my thoughts on how to deal with it in this case.

[negreanu]

If thats the case, OP can always take legal action and have 2 defendants. The actual shipper and DHL. It will not cost any extra money to sue both, but may force bigger company such s DHL to force the agent to pay out or lose the license.

Have to remember if DHL in fact had nothing to do with it, last thing they would want to do is waste money on the lawyers. So to avoid that, they will put pressure on the Agent to take full responsibility.

This would be my thoughts on how to deal with it in this case.

Totally upto the OP. But I would think very very carefully about how much money you invest into a legal case on this matter. Your legal fees alone if you do not win - which you won't against DHL anyway will probably cover the amount to replace the damaged goods.

DHL would not have accepted this shipment type it is not how they operate. Your girl NIM was trying to do a backhander job to earn a few quid on the side because she KNEW that DHL will not accept this shipment certainly not for 14k. But thought she could earn some cash by doing it for you in her uncles pickup. She did not want to lose money to a legitimate bulk shipper when she could do it herself.

My advice is let it go on the DHL front - they will not get involved however if u feel u must apply pressure to the shop. Again I don't think you have a leg to stand on with no agreed insurance document from them.

Once again NIM is not a DHL manager - she is a manager for the shop - she is not employed by DHL in anyway or form. She may refer to herself as a DHL manager and they are DHL samui but actually they are not. They a Resellers selling products on commission. Thats it.

Edited March 31, 2010 by negreanu

[chriz777]

At no time did the OP enter into a SIGNED contract with DHL for anything. The OP went to a shop that so happens to be a DHL reseller. Nothing more nothing less.

It's like Mailboxes in BKK they have a huge UPS sign as they are a UPS reseller does that mean if i go into their shop have something shipped by whatever method and it get's lost then UPS is responsible. Does it heck.

This company is not a contractor for DHL it's not even a partnership, franchise - nothing. This company is simply authorised to sell DHL products for DHL on a comission basis. Look I could open a shop tomorrow and setup a reseller agreement with DHL or UPS or whoever - anyone can do it!

This is not a small pop-shop on the side of the road which has a sign sell UPS or DHL service... NO! It is a HUGE store, it is a 3-4 story building, with BIG DHL signs, the staff wear DHL cloathes, DHL BOXES are all over the shop, the whole store is coloured and branded DHL... Posters on the wall, truck, etc etc...

IF you could see a picture of the shop, you would have no doubt that this is not a shop you can buy many services other than DHL... it also says it is an official DHL store or something in that trend. The whole store is branded DHL (just like an APPLE store is branded/decorated/designed certain way).

[kuffki]

If thats the case, OP can always take legal action and have 2 defendants. The actual shipper and DHL. It will not cost any extra money to sue both, but may force bigger company such s DHL to force the agent to pay out or lose the license.

Have to remember if DHL in fact had nothing to do with it, last thing they would want to do is waste money on the lawyers. So to avoid that, they will put pressure on the Agent to take full responsibility.

This would be my thoughts on how to deal with it in this case.

Totally upto the OP. But I would think very very carefully about how much money you invest into a legal case on this matter. Your legal fees alone if you do not win - which you won't against DHL anyway will probably cover the amount to replace the damaged goods.

DHL would not have accepted this shipment type it is not how they operate. Your girl NIM was trying to do a backhander job to earn a few quid on the side because she KNEW that DHL will not accept this shipment certainly not for 14k. But thought she could earn some cash by doing it for you in her uncles pickup. She did not want to lose money to a legitimate bulk shipper when she could do it herself.

My advice is let it go on the DHL front - they will not get involved however if u feel u must apply pressure to the shop. Again I don't think you have a leg to stand on with no agreed insurance document from them.

You are correct, there is something dodgy there.TIT

However OP did say that the shop is made to appear to be DHL shop.

Customer have no way of knowing the "back"side of the business and can only vase its decision on what he sees and is told.

I am pretty sure DHL was aware of the shop and its appearance as the shop handles DHL shipments making it an agent.

If/once this matter goes legal, i think DHL can be held responsible in one way or another.

OP does not have to go all the way with the legal case. 1-2 letters could be enough to get things moving.

or even to file a law suit which will not cost more then 10 000 baht. I have a feeling he will be compensated for the damages. If not the full damage, certainly the shipping costs, which already cover the legal.

From personal experience having similar matters, once i filed law suit, things started to move and responses started to come. Of course i never got what i wanted but always got at least 50%

Off topic, i had 1 shipment damaged with Fedex, was an international shipment that got wet and half of it damaged.

Weeks of fighting and answering stupid emails , nothing was happening. I got my lawyer to file law suit. do not laugh, but without any notice i was paid the damage in my Thai bank account and same amount was also paid into Australian bank account. Double compensation. Law suit was dropped. I did speak with Fedex about the double pay, but till this moment and its been over 2 years now, they did not get back to me on the issue.

I would still try to get to top managements at DHL and get some kind of response from them, If all fails and OP happy to spare 10 000 baht, i would file a law suit(which can always be dropped) and claim full damages plus shipping costs.

[negreanu]

Difference being you had legitimate Fedex paperwork.

[needforspeed]

if you want to hire his daughter for a day out its also possible.

Yes but if I unwrap it and find that it is damaged goods will DHL refund the money? I have a hand written ST receipt.

They dont refund but same as OP guitar it is damage but you can still use it

[kuffki]

Difference being you had legitimate Fedex paperwork.

yep, that sure helps

Look at it this way.

If someone buys Gucci bag from Gucci shop, but the bag turns out to be fake, who is responsible? Gucci!

What staff do and how they handle things has nothing to do with the customer.

I do see your point of view about not having paperwork, but i still think OP has a good chance, especially if he can provide all the photo's showing the DHL official shop as he explained.

Hypothetically speaking, first time customer, has no idea of what DHL official paperwork looks like, nor does he have any idea how the shipments are handled. Customer walks into DHL shop sees the logos and the company colors all over the shop. Asks to ship his shipment and has no idea about anything else.

Do not get me wrong, i may well be wrong and he may not have a leg to stand on, but i think he should still try different angles, before giving up

[tonywebster]

for a contract to be a contract both people need to be prepared to abide that that contract, a contract can be verbal, in actions, in writing etc.

As far as the OP is concerned he entered into an agreement with DHL, it says so on his receipt, it says DHL express clearly. it now appears that he has not entered this agreement as it seems only one party wanted to be bound by this agreement, and that person is the OP. there is clearly a breach of contract.

Now it can be one of two things, either it did go to DHL or it did not. Either way the guy needs to keep on at DHL. I will explain why, If it did go to DHL then great, he can pursue the bigger company that will worry about reputation. if it didn't go to DHL and the agent has said it would be shipped by DHL then I am sure DHL would want to get involved and help the OP as again it affects their reputation, also DHL would want to know where is the payment for this move since it was done under the DHL banner.

It does not matter if it is on official DHL documents, a reasonable man (reasonable man test) would quite rightly think it was to be shipped by DHL as he entered a premisses adorned with DHL logos, a company known as agents for DHL. he was told it would be sent by DHL and he has in a written receipt that he is paying for DHL express.

this would then become a matter for DHL and the agent like I said. if it goes to court and he takes both DHL and the agent he has a good case, as a reasonable man would expect the items to be shipped by DHL considering he entered a verbal agreement to this fact, backed up by the handwritten receipt stating the shipment was via DHL express. it would then be up to the judge to decide who actually shipped the goods. Remember this is not a criminal court so there is no need to beyond reasonable doubt, it is civil court and in this matter the burden of proof will be on DHL and the agent. It is beyond doubt that one of them shipped it, if it was the agent and they try to palm this off onto DHL then I am sure DHL can defend themselves and say it wasn't them and back this up with documentation, the agent on the other hand are the ones that collected the goods and the ones that entered into the contract on behalf of DHL both verbally and in writing. So the decision would need to be made as to who is liable, who is being honest, is it DHL or the agent? Either way the agent is screwed, they either admit they transported it themselves despite entering into an agreement that the shipment will be made by DHL and therefore admit to using the DHL brand to provide a poor service, and not pay DHL for the shipment (a breach of their contract with DHL I am sure), or they say they did forward to it DHL (which if they didn't I am sure they are breaching their contract with DHL and also ruining their relationship with DHL, but meaning the OP can chase DHL)

If he knew it was not to be shipped by DHL then the chance is he would not have entered the agreement so there is also a criminal matter of deception by the agent in order to get the contract.

keep plugging away, use the information above, DHL should help you with this matter because as far as you are concerned to entered into a legally binding contract with DHL via one of their agents, if DHL in Thailand don't want to help then you make the aware that you are going higher than the Thailand branch as you have an agreement with DHL, both verbal and in writing (a contract does not need to be written on an official contract despite what others say on here about you not having a document with DHL printed on it), there is enough here for a reasonable man to believe that he was entering a contract with DHL via their approved agent.

[Rtwo]

All you can do is to go as high up the chain as possible and complain that DHL's reputation has been sullied and threatened, that if you don't get some sort of recompense it will be further sullied and that means going to Deutsche Post MD in Germany and writing to international newspapers and posting on U-tube. Whether or not it achieves anything I doubt very much. It seems to me that you instructed not DHL but one of their appointed agency's and the absence of a 'proper' DHL receipt with conditions of carriage attached, etc. etc. is proof of this. It also seems to me that you probably knew that there was something 'unofficial' about the whole business. The price alone 14.000 Baht to Bangkok should have told you that, if as you say you've used DHL before. They aren't cheap! It seems to me that on balance like many of us here in Thailand you took a chance and it might have come off but like many, this time it didn't and now you’re expecting Western law and order to support you which I'm afraid it probably won't do in this particular case. If it doesn't put it down to experience as I have had to do, with hundreds of thousands of Bahts worth of wooden rubbish that I imported to the UK but that I've ended up burning because it wasn't what was promised. Thailand might be the 'Land of Smiles' but at least 50% of them can't be trusted. Learn it and remember.... so you're ready; for the next time! This place might seem cheap but on balance I reckon the UK is only just a little bit ahead!

[needforspeed]

for a contract to be a contract both people need to be prepared to abide that that contract, a contract can be verbal, in actions, in writing etc.

As far as the OP is concerned he entered into an agreement with DHL, it says so on his receipt, it says DHL express clearly. it now appears that he has not entered this agreement as it seems only one party wanted to be bound by this agreement, and that person is the OP. there is clearly a breach of contract.

Now it can be one of two things, either it did go to DHL or it did not. Either way the guy needs to keep on at DHL. I will explain why, If it did go to DHL then great, he can pursue the bigger company that will worry about reputation. if it didn't go to DHL and the agent has said it would be shipped by DHL then I am sure DHL would want to get involved and help the OP as again it affects their reputation, also DHL would want to know where is the payment for this move since it was done under the DHL banner.

It does not matter if it is on official DHL documents, a reasonable man (reasonable man test) would quite rightly think it was to be shipped by DHL as he entered a premisses adorned with DHL logos, a company known as agents for DHL. he was told it would be sent by DHL and he has in a written receipt that he is paying for DHL express.

this would then become a matter for DHL and the agent like I said. if it goes to court and he takes both DHL and the agent he has a good case, as a reasonable man would expect the items to be shipped by DHL considering he entered a verbal agreement to this fact, backed up by the handwritten receipt stating the shipment was via DHL express. it would then be up to the judge to decide who actually shipped the goods. Remember this is not a criminal court so there is no need to beyond reasonable doubt, it is civil court and in this matter the burden of proof will be on DHL and the agent. It is beyond doubt that one of them shipped it, if it was the agent and they try to palm this off onto DHL then I am sure DHL can defend themselves and say it wasn't them and back this up with documentation, the agent on the other hand are the ones that collected the goods and the ones that entered into the contract on behalf of DHL both verbally and in writing. So the decision would need to be made as to who is liable, who is being honest, is it DHL or the agent? Either way the agent is screwed, they either admit they transported it themselves despite entering into an agreement that the shipment will be made by DHL and therefore admit to using the DHL brand to provide a poor service, and not pay DHL for the shipment (a breach of their contract with DHL I am sure), or they say they did forward to it DHL (which if they didn't I am sure they are breaching their contract with DHL and also ruining their relationship with DHL, but meaning the OP can chase DHL)

If he knew it was not to be shipped by DHL then the chance is he would not have entered the agreement so there is also a criminal matter of deception by the agent in order to get the contract.

keep plugging away, use the information above, DHL should help you with this matter because as far as you are concerned to entered into a legally binding contract with DHL via one of their agents, if DHL in Thailand don't want to help then you make the aware that you are going higher than the Thailand branch as you have an agreement with DHL, both verbal and in writing (a contract does not need to be written on an official contract despite what others say on here about you not having a document with DHL printed on it), there is enough here for a reasonable man to believe that he was entering a contract with DHL via their approved agent.

I hope for the OP that you are wright, but i dont think so:

Yes for the OP and some people is reasonable to believe that he entering a contract with DHL, DHL going to say the same, het is reasonable if a costumer gets only a cash receipt with no DHL logo or papers for insurance to cover the good during transport, no adress from DHL agent on receipt even as adress details from costumer, no DHL tracking number.

There is no case against DHL, as they have no agreement with the OP at all.

Couldt be a case between DHL and agent or OP and agent.

The agent: Employee made a mistake by just write on a cash receipt DHL express, employer fired him explain to court that they told the OP the difference between DHL price and there own service, OP choose for the cheaper service without insurance.

Case closed, and maybe they loose there licence for DHL service.

Nothing to do with reasonable or not, its just about the facts.

Still hope the OP get something back, i had some experience myself few years ago end up with nothing and more headache.

Edited March 31, 2010 by needforspeed

[chriz777]

It is just getting worse, today I turned on my IMAC (this was a gift from my older sister to my dad) was totally trashed... take a look at the pics...

I don't see how they (should) get away with this, that is just not fair!

[Bedrockguesthouse]

I feel sorry for the Op but seems as his consideration was for a cheap move. I worked for companies like DHL for 34 years and they dont have any experience in handling household removals. Matter of fact there own terms and conditions quite often prohibit them internally to accept a shipment of household goods. OP Intl removalists companies who operate in Thailand such as Santa Fe/ Crown etc etc only moved household goods and thats who u shud have used. There costs for your move probably would be +40,000 insured but most likely u wud have no damage at all.

Anyway good luck with yr shot at DHL but i think you have no chance at all. p.s. I would be careful also what u say against DHL unless u want a liable suit against yrself. Note u dont have any DHL documentation to back you up but u may hav a case against the carrier (trucker) but pinning them down will be almost impossible

Again its a bad story for you OP and i hope it works out in your favour

[bwalker1973]

Sounds to me that instead of actually shipping it through DHL, they subcontracted through a Thai Individual, who instead of carefully packing everything up, they just wizzed it straight onto wagon.

As DHL organized it and the lorry company shipped, it they should both take 50% responsibility each.

But this is Thailand, they don't like giving us any money back.

[faizanvohra]

IF THIS IS THE DHL CO FROM USA YOU SHOULD CONTACT THE DHL IN USA.THEY ARE WORLD WIDE AND CAN HELP,THIS HAS TO BE A FRANCHISE OF DHL USA.

[BigC]

do u have pictures fromm before u packed the stuff. did they pack it for you. did u whitness them packing your stuff. i just don't want there lawyers to try to squeask out of it. they might try to say that is is already damaged. they might say that u whitness them pack your stuff and u were happy with there job. there again if u packed it yourself. they might try to blame u for not packing it properly.

when i find a lawyer tell him all your worries. they might have better answers to my questions.

maybe sure u get a lawyer who speaks good english or has a good english translater

[bkkjames]

Here's my D#L experience today...

A package from a client arrives at our office today and the delivery guy is demanding payment. I look at the waybill and the shipper has entered the bill to shipper and an account number.

5 calls to the local office and no use.

I called the SG office today and the girl informs me that the account number as written is wrong. I said ok, but why didn't you contact the shipper and ask them for the correct number before shipping it? No reply.

And to make things better I gave the Customer Service lady the number of the client contact to call for the right account number and she said she can't because it is a public holiday?

And to think this kind of logic 1) account number wrong, cross it out and bill it to the reciever and 2) although I am working today in my office and talking to you, it's a public holiday and I can't only happens here. SG you are slipping!

Moral of the story, if you want to ship your enemy a bag of turd, apparently you can do it without the right account number.

[hhgz]

Before you do anything else, I suggest that you read the DHL Thailand website VERY CAREFULLY.

[bkkjames]

Before you do anything else, I suggest that you read the DHL Thailand website VERY CAREFULLY.

can you save me the suspense? just a short summary will do.

[neverdie]

Here's my D#L experience today...

A package from a client arrives at our office today and the delivery guy is demanding payment. I look at the waybill and the shipper has entered the bill to shipper and an account number.

5 calls to the local office and no use.

I called the SG office today and the girl informs me that the account number as written is wrong. I said ok, but why didn't you contact the shipper and ask them for the correct number before shipping it? No reply.

And to make things better I gave the Customer Service lady the number of the client contact to call for the right account number and she said she can't because it is a public holiday?

And to think this kind of logic 1) account number wrong, cross it out and bill it to the reciever and 2) although I am working today in my office and talking to you, it's a public holiday and I can't only happens here. SG you are slipping!

Moral of the story, if you want to ship your enemy a bag of turd, apparently you can do it without the right account number.

So apparently you liked that bag of turd I sent you?

[bkkjames]

Here's my D#L experience today...

A package from a client arrives at our office today and the delivery guy is demanding payment. I look at the waybill and the shipper has entered the bill to shipper and an account number.

5 calls to the local office and no use.

I called the SG office today and the girl informs me that the account number as written is wrong. I said ok, but why didn't you contact the shipper and ask them for the correct number before shipping it? No reply.

And to make things better I gave the Customer Service lady the number of the client contact to call for the right account number and she said she can't because it is a public holiday?

And to think this kind of logic 1) account number wrong, cross it out and bill it to the reciever and 2) although I am working today in my office and talking to you, it's a public holiday and I can't only happens here. SG you are slipping!

Moral of the story, if you want to ship your enemy a bag of turd, apparently you can do it without the right account number.

So apparently you liked that bag of turd I sent you?

Don't give the red shirts any ideas mate.

[473geo]

Go Direct to - Hermann Ude

Companies need to be aware of this type of behaviour at a very high level

Copy in Thai DHL customer services and any other DHL representatives you have contacted

Edit: to add last line

Edited April 2, 2010 by 473geo

[samtam]

They moved it from my house (via smaller pickups) to their HEADOFFICE in SAmui, then supposedly "packed" and loaded it into the BIG 6 wheel truck (which is most likely where they damaged all the stuff, during the time it was at their "head office" and loading it uncarefully into the big truck... not caring at all that some-one worked hard to buy all the furniture they were holding.

I think this is where your problems started. The damage probably occurred as soon as they loaded it (unpacked), onto the truck. As others have suggested, DHL is not a shipper like Santa Fe and Crown. You appear to have paid remarkably little attention to the detail of this move, and anywhere, but especially in Thailand, unless you are hands on with these things, problems will occur. I am sorry about the problems you have had, but sadly, I think you do not have much to support your claim.

Edited April 2, 2010 by samtam

[soundman]

OK - This topic is going around in circles, and is walking a very fine line between a customer complaint and libel.

Hopefully there is enough useful information for the OP.

Closed.