Jet Airways - What Happens When The Flight Is Cancelled ?

[ukrules]

I have someone who is due to travel with Jet Airways from Bangkok to London via Mumbai on Thursday.

The travel agent were no help whatsoever and when she tried to call Jet in Bangkok there's just a recorded message in Thai which we can't understand.

Has anyone tried to fly from Bangkok to London via Mumbai - what's the procedure ?

The flight is early in the morning and it would be better not to have to go to the airport as it will involve a 4am trip which would prove to be pointless.

For example - LHR is closed right now but tomorrow mornings flight to Mumbai is still going to leave Bangkok, the flight from Mumbai to London is not listed as being cancelled when we all know that it will be by the time it comes to checkin at Bangkok

Any ideas or experiences ?

[MB1]

This link may be of help to you...

http://www.jetairways.com/EN/GL/ProductAnd...nformation.aspx

Site also says....

In case of cancellation / rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control."

9W 120 Mumbai - London, Heathrow April 21, 2010 Cancelled

There is a check your flight status via a link on the site.

HTH

[callum06]

This link may be of help to you...

http://www.jetairways.com/EN/GL/ProductAnd...nformation.aspx

Site also says....

In case of cancellation / rescheduling of guest travel plans, all penalties have been waived as a gesture of goodwill. Jet Airways regrets inconvenience caused to its guests due to a situation beyond our control."

9W 120 Mumbai - London, Heathrow April 21, 2010 Cancelled

There is a check your flight status via a link on the site.

HTH

I am stuck in London waiting to get back to Thailand. I would keep try the number given or call Bombay, the number is on the website. They are doing the best that they can and want to get flights going ASAP. Keep calling and keep trying............ good luck

[callum06]

does anyone know what rights the stranded passengers have?? this is with Jet airways. Thanks

[fredob43]

As you will know by now the UK is open, seem's that peep's with ticket's for flight's on the day, will get on, anyone pre booked for earlier flight's, will have to take there turn as seat's become avalable.

[LAKRA]

Flown Jetairways a couple of times. You change planes at Mumbai and Jetairways staff are there to assist you. If you are thinking of buying any dutyfrees in Bangkok then put it in the booked luggage. Any liquids etc found in handbaggage in Mumbai will be confiscated. The alternative is to buy the dutyfrees in Mumbai. If you are having no joy in contacting the office in Bangkok, I suggest you go there. The nearest MRT station is Lumpini. Come out of the station turn left and cross a very busy intersection, walk left and and its a five minute walk from there. The office address is 8/15-16 Cathay House, 4th floor, North Sathorn, Bangkok 10500, Suggest you google the postcode which will pinpoint location. Hope this helps.

[ukrules]

Jet are listing their flight tomorrow afternoon from Mumbai - London as Cancelled, this only happened in the last few hours, before that it was listed as being on time.

I can't help feeling they're doing this to clear their Mumbai backlog at the expense of passengers who are awaiting flights elsewhere.

[ukrules]

If you are having no joy in contacting the office in Bangkok, I suggest you go there. The nearest MRT station is Lumpini. Come out of the station turn left and cross a very busy intersection, walk left and and its a five minute walk from there. The office address is 8/15-16 Cathay House, 4th floor, North Sathorn, Bangkok 10500, Suggest you google the postcode which will pinpoint location. Hope this helps.

Thanks for this - they are on their way to the office now.

[apetley]

A friend was due to fly out of BKK this morning on Jet bound for London.

Flight was cancelled and she has been told 'maybe Tuesday'.

All she can do is keep calling, phone is rarely answered, and/or await the call that she has been allocated a seat.

[ukrules]

My friend actually got on the first flight to London via Mumbai this morning. When I rebooked my own flight there was a near four week wait, 18th of May is the next one available - this is with EVA. I noticed the EVA flight was completely full when I came out here in February.

[apetley]

Well, my friend has been calling the Jet office all day and has only manged to get as far as the recorded message whenever she has got past the 'line busy' tone.

The recorded message says that no call staff are available and shortly thereafter the call cuts off.

Then at 5pm the 'office is now closed' message is heard.

Unbelievable that when hundreds, maybe thousands of their customers are stranded here in Thailand Jet do not consider it important enough to man their phone outside of normal office hours. Especially when there is the prospect of those same customers being caught up in any trouble by being forced into a visit to their office should violence flare up at the nearby Redshirt encampment.

[apetley]

My friends husband got through to the Jet UK office yesterday evening(Thai time) and they told him that she had a flight on the late evening flight to Mumbai or failing that this mornings at 8.40. Too late to get to the airport for the evening flight and I was dubious about a seat on this mornings too. Turns out what they said was pure bs as passengers are being reallocated flights strictly on how long they have been delayed so this mornings flight had people who have been waiting from the 16th and 17th on it. Friend should have flown on the 20th so it seems what she was told then, that she could fly next Monday or Tuesday was the case.

The only thing she can do, whilst waiting, is turn up at check-in time and hopefully be put on standby for any lastminute dropouts although there are so many waiting that the chances of that are slim to say the least.

My friend was also asking at other airline counters if they had any spare seats in the hope that Jet would then help out with a transfer to another carrier but the other airlines are all having the same problem and have absolutely no spare seats.

A trip into the Jet Office in Bangkok maybe a little risky as it is close to the Redshirt encampment and there were some hand grenades thrown last night resulting in many injuries and I hear one death so far. Could be a bad place to be if it all kicks off!