Toyota Servicing

[robertsonmartin]

We have a Fortuner (3.0L Diesel) just coming up to 2 years old. It doesn't do much mileage as it normally stays on Phuket and doesn't venture very far from home. Anyway, because it's coming up to its 2 year birthday toyota called and told the missus she can book a service (cost parts only, no labour charge) before the 2-years is up.

So we turn up at Toyota Service Centre today for the appointment, the car has 17,350 Km on it and when I look down at the ticket for the service it shows that they are going to do a 40,000Km service on it for 7800 Baht +. Now I'm no car mechanic but do know that you don't do a 40K service when its only got 17K on the clock. So I said no way, the wife starts getting pissed off (with me), the sevice rep will only talk in thai and is blanking me when i'm trying to find out exactly whats in a 40K service. I told the missus if she really wants a service now then get the 20K one. Toyota says cannot because you had the 20K service last year (when I was out of town and the car only had 10K on it), so we left.

Apparently (found out when the wife had calmed down a bit) that they want you to get a service every 6 months regardless of the mileage and because ours is coming up to 2 years then it should have had it 1K, 10K, 20K already and because these services are already in the computer then they cannot do them again?!? It makes no sense to me but the 40K service is a pretty major service and whats the point if there is only 17Km on the clock.

Ok, rant over. We'll probably go back sometime in the next two years and 13K more km for the 30K service.

Anyone else with an expericence like this?

[Semper]

40,000Km service on it for 7800 Baht +.

On a new car, and only for the parts, (no labour charge). I'd say this is a rip off. What parts do they want to change except oil and filters? New tires?

[kokesaat]

Toyota handled our under-driven 2008 Vigo the same way, using time as a basis for maintenance rather than kilometers driven. It sort of made sense to me whenever I took it in, so I didn't complain. No outrageous bills, mostly just filter/oil changes anyway.

[John 1]

Robert I agree with you this is total crap it's like if the vehicle sits for 2 years and does no kilometers they still want to do a 40,000km service which is quite extensive like change all the fluid's. If you have the English owner manual it says speedo reading or month's whichever comes first so in your case 24 month's is a 40,000km service a complete waste of money. I assume if not done they will say bad luck if you have a warranty claim.

[WarpSpeed]

Crap Internet lost my post!! Anyway in brief you did the right thing, based on what you've said if the 40k service was done @ 17k then you'd not be able to get the 40k service when required so something would not get serviced in the proper intervals..

[Kwasaki]

Take it to " Cockpit outlet " sod the three year warranty if you intend to keep it more than 3 years, with your mileage service once a year is enough.

Cockpit writes in one of the books that comes with the car for me and stamps it so it has a service record.

Most Toyota outlets in central Thailand are rip off merchants nothing more nothing less, down smoke yours sound the same.

[guzzi850m2]

I have similar issues with Honda, my car is 5 years old and have only done 40k km but I think we did the 50 or 60k km service last time the car was in for service.

You should change all the fluids in your Fortuner when the car is 2 years old even with only 17k km as the oils are getting old and start losing its properties, a gearbox brake down is not something you want = big $$.

[TommyDee]

the service list for cars is based on mileage AND/OR AGE!

a typical example of this would be the inspection of a timing belt. the belt is good (depending on manufacturer) for , say, 40K Miles HOWEVER it can deteriorate due to age.

all vehicle components have a "life" and as such deserve to be inspected. you live on an island which has, presumeably, corrosive salt in the air too

were you to have a service, pay a few K baht and drive away, only for the timing belt to snap, and you get a bill for 100k baht i'm sure you would be posting on here about it. a service is NOT a repair, it is a mix of inspection and fluid changing designed to extend the life of your vehicle and ensure smooth running.

I have changed timing belts on 10 year old cars with under 10K miles on them.. because they had snapped

[MoonRiverOasis]

Think you may have over-reacted Martin, the service shedule is based on mileage *or* age, so in order to maintain your warranty, the 40K service should have been performed.

[WarpSpeed]

Think you may have over-reacted Martin, the service shedule is based on mileage *or* age, so in order to maintain your warranty, the 40K service should have been performed.

Sorry MRO disagree on this one, that throws the entire schedule off, "age" only applies to something close, I.E. 3 or so months away from the actual projected age or mileage listed on a given warrantee not a full 23,000k's shy .. They won't or shouldn't have anything to say about his warrantee if he brings it back for it's 40,000 at 40,000 unless his warrantee date has expired by that time..

[MoonRiverOasis]

Think you may have over-reacted Martin, the service shedule is based on mileage *or* age, so in order to maintain your warranty, the 40K service should have been performed.

Sorry MRO disagree on this one, that throws the entire schedule off, "age" only applies to something close, I.E. 3 or so months away from the actual projected age or mileage listed on a given warrantee not a full 23,000k's shy .. They won't or shouldn't have anything to say about his warrantee if he brings it back for it's 40,000 at 40,000 unless his warrantee date has expired by that time..

I totally get your point Warp, and I agree.

But this is still a country where warranty status is dependant on it being performed by an "authorized" service center (which includes Toyota delarships only in this case), and as per the schedule outlined in the owner's manual (which clearly states KM or age - whichever comes first). So unlike other countries, you can't get it serviced elsewhere (or by yourself) on the premise it was "done by the book", you can't miss a service without affecting the warranty status - heck, you can't even put on aftermarket TIS-standard wheels of the exact same width and diameter of the OEM one's without losing your drivetrain warranty here.

Given that it's a Toyota 1KD-FTV approaching it's 3rd year, a 7800 Baht service now is probably a reasonable "insurance policy" IMHO - any mechnical repair to it now would easily exceed that. Once it's out of warranty and you're footing the bills regardless, by all means service it as common sense dictates

[WarpSpeed]

Think you may have over-reacted Martin, the service shedule is based on mileage *or* age, so in order to maintain your warranty, the 40K service should have been performed.

Sorry MRO disagree on this one, that throws the entire schedule off, "age" only applies to something close, I.E. 3 or so months away from the actual projected age or mileage listed on a given warrantee not a full 23,000k's shy .. They won't or shouldn't have anything to say about his warrantee if he brings it back for it's 40,000 at 40,000 unless his warrantee date has expired by that time..

I totally get your point Warp, and I agree.

But this is still a country where warranty status is dependant on it being performed by an "authorized" service center (which includes Toyota delarships only in this case), and as per the schedule outlined in the owner's manual (which clearly states KM or age - whichever comes first). So unlike other countries, you can't get it serviced elsewhere (or by yourself) on the premise it was "done by the book", you can't miss a service without affecting the warranty status - heck, you can't even put on aftermarket TIS-standard wheels of the exact same width and diameter of the OEM one's without losing your drivetrain warranty here.

Given that it's a Toyota 1KD-FTV approaching it's 3rd year, a 7800 Baht service now is probably a reasonable "insurance policy" IMHO - any mechnical repair to it now would easily exceed that. Once it's out of warranty and you're footing the bills regardless, by all means service it as common sense dictates

Well what you're saying is kind of in line with my first post that got interrupted and lost by the crap Internet so I didn't repost it... I pointed out something similar in the need here to follow factory procedures without equivocation or independent thinking which is frowned upon and discouraged ..

[fredob43]

Think you may have over-reacted Martin, the service shedule is based on mileage *or* age, so in order to maintain your warranty, the 40K service should have been performed.

Sorry MRO disagree on this one, that throws the entire schedule off, "age" only applies to something close, I.E. 3 or so months away from the actual projected age or mileage listed on a given warrantee not a full 23,000k's shy .. They won't or shouldn't have anything to say about his warrantee if he brings it back for it's 40,000 at 40,000 unless his warrantee date has expired by that time..

I totally get your point Warp, and I agree.

But this is still a country where warranty status is dependant on it being performed by an "authorized" service center (which includes Toyota delarships only in this case), and as per the schedule outlined in the owner's manual (which clearly states KM or age - whichever comes first). So unlike other countries, you can't get it serviced elsewhere (or by yourself) on the premise it was "done by the book", you can't miss a service without affecting the warranty status - heck, you can't even put on aftermarket TIS-standard wheels of the exact same width and diameter of the OEM one's without losing your drivetrain warranty here.

Given that it's a Toyota 1KD-FTV approaching it's 3rd year, a 7800 Baht service now is probably a reasonable "insurance policy" IMHO - any mechnical repair to it now would easily exceed that. Once it's out of warranty and you're footing the bills regardless, by all means service it as common sense dictates

Well what you're saying is kind of in line with my first post that got interrupted and lost by the crap Internet so I didn't repost it... I pointed out something similar in the need here to follow factory procedures without equivocation or independent thinking which is frowned upon and discouraged ..

Let me get this right no cost for labour I cant remember exactly what my last bill was for a 40,000km service on my Fortuner but I know it was under 6,000bt I do believe it was some ware about 5,700bt and at Toyota's, I can only assume that the oil's and filter's ect are more expensive in Phuket than the rest of Thailand. Or maybe your paying the, you can afford to live here so it's the let's top them up syndrome.

[WarpSpeed]

^&^^ I still don't agree BTW in principle, but's that one of many reasons I won't own a new car here..

[John 1]

I disagree with servicing on time it should be on mileage. A prime example is in Robert's case he's done 18,000km and they want to do 40,000km service which entails checking the valve clearance which means pulling the inter-cooler off and a lot's of other shit when it's totally unnecessary. MRO is the Mitsu service same mileage and time, as before it was on mileage only.

[WarpSpeed]

I disagree with servicing on time it should be on mileage. A prime example is in Robert's case he's done 18,000km and they want to do 40,000km service which entails checking the valve clearance which means pulling the inter-cooler off and a lot's of other shit when it's totally unnecessary. MRO is the Mitsu service same mileage and time, as before it was on mileage only.

Yes and a valve clearance that would now have to go longer on wear before the next interval if he had it done 23k early, it doesn't get the wear while sitting so on age seems premature and illogical to me.. Oh wait!!!! TiT.....

Just out of curiosity though don't these trucks have hydraulic valves these days so no clearance to adjust? JFYI not shooting down the example it's just for my own information, the example still applies..

[MoonRiverOasis]

MRO is the Mitsu service same mileage and time, as before it was on mileage only.

All cars, from all Thai brands are time or mileage, whichever comes first.

[John 1]

I don't know if they have hydraulic tappets or not but the owners manual says check valve clearance with thickness gauge on diesel engine Toyota. Some of the Mitsu still have to have tappets done. Yes I agree with you on checking for sure when it goes in early they won't check then when it needs to be done it won't get done as not on schedule. TA can answer the question if his Toyota has hydraulic tappet's he said he got his service done.

[thaicbr]

OP.. stop bitching..stop typing on the computer. And get in your car and drive it... then you will not have this dilemma

Ps. just joking i agree with you. but hey if ya want the warranty it's what ya have to do..

[kwonitoy]

RSM:

What your're looking for from Toyota is common sense and rational thinking. If you should find any please post the time and place on TV.

That said on my own low mileage vehicles, farm trucks that don't go very far I drop the oil and filter every 6 months regardless of how far or even if it's been used in that time. Oil and other engine/drivetrain fluids do degrade over time which is why there is the mileage/time limit.

The cheapest form of maintence you can do for your diesel is an oilchange, it hurts nothing. And I agree with another poster, get out and drive the thing, get the engine, exhaust, turbo, HOT. best thing you can do for a diesel

Ken

[PattayaParent]

Same with my wife's car although it is used daily and I had the opposite problem with them.

Toyota insisted on knowing the actual mileage to book it in for service when I was insisting it was for the 24 month 40k service irrespective of actual mileage.

[fredob43]

I disagree with servicing on time it should be on mileage. A prime example is in Robert's case he's done 18,000km and they want to do 40,000km service which entails checking the valve clearance which means pulling the inter-cooler off and a lot's of other shit when it's totally unnecessary. MRO is the Mitsu service same mileage and time, as before it was on mileage only.

Just looked in my Fortuner book on servicing Valve clearance is done every 150.000km ditto timing belt. 10,000 service as when or one year.

[John 1]

Fredbo look line 2 under timing belt it says valve clearance inspection 40,000km or 24 months

[transam]

I don't know if they have hydraulic tappets or not but the owners manual says check valve clearance with thickness gauge on diesel engine Toyota. Some of the Mitsu still have to have tappets done. Yes I agree with you on checking for sure when it goes in early they won't check then when it needs to be done it won't get done as not on schedule. TA can answer the question if his Toyota has hydraulic tappet's he said he got his service done.

The 1KD- FTV 3 ltr has solid non adjustable/shim-able lifters. Seems if a noisy tappet then the lifter must be replaced with a service over size part. But l read somewhere a bloke adjusted his lifter clearances so will do a bit more looking.

[fredob43]

Fredbo look line 2 under timing belt it says valve clearance inspection 40,000km or 24 months

You've got a different book to me as say's in my book 150.000km got to go into Toyota's tomorrow so I'll check. Had my 40,000 done a couple of week's ago. I always stand with them while they do it and they show me their thing's to do sheet "print out by Toyota" all was there brake's axle's gear box oil change ect fuel but not the valve bit. TIT

[Semper]

I don't know if they have hydraulic tappets or not but the owners manual says check valve clearance with thickness gauge on diesel engine Toyota. Some of the Mitsu still have to have tappets done. Yes I agree with you on checking for sure when it goes in early they won't check then when it needs to be done it won't get done as not on schedule. TA can answer the question if his Toyota has hydraulic tappet's he said he got his service done.

The 1KD- FTV 3 ltr has solid non adjustable/shim-able lifters. Seems if a noisy tappet then the lifter must be replaced with a service over size part. But l read somewhere a bloke adjusted his lifter clearances so will do a bit more looking.

What I understand, it's an DOHC motor. So there should be different thickness of "shims" to adjust the valve lash. Please correct me if I'm wrong.

[transam]

I don't know if they have hydraulic tappets or not but the owners manual says check valve clearance with thickness gauge on diesel engine Toyota. Some of the Mitsu still have to have tappets done. Yes I agree with you on checking for sure when it goes in early they won't check then when it needs to be done it won't get done as not on schedule. TA can answer the question if his Toyota has hydraulic tappet's he said he got his service done.

The 1KD- FTV 3 ltr has solid non adjustable/shim-able lifters. Seems if a noisy tappet then the lifter must be replaced with a service over size part. But l read somewhere a bloke adjusted his lifter clearances so will do a bit more looking.

What I understand, it's an DOHC motor. So there should be different thickness of "shims" to adjust the valve lash. Please correct me if I'm wrong.

From what l have read, the adjustment is through the lifters. When new everything is sooooo perfect that it's OK BUT if a noisy tappet occurs then an over-sized lifter is required.

The cam belt drives one cam, the second cam is driven by gears from the driven cam. BUT, some guy says he adjusted his tappets, still looking for an answer.

[WarpSpeed]

^&^^ Sounds like the over head cam set up on VW's and past Porsche's (watercooled), the older models have shims of varying thickness for adjustment cradled in the top cam follower cup and the new ones you just replace the entire follower cup to varying thicknesses as the top is no longer a separate piece. Personally I liked the old style it was quite easy to do with the cam in and check your adjustment manually, now it's a pain, no way to do it without taking the cam out and then re-installing it to check.

[Semper]

BUT, some guy says he adjusted his tappets

Yes probably with shims, which would be the normal procedure.

[transam]

^&^^ Sounds like the over head cam set up on VW's and past Porsche's (watercooled), the older models have shims of varying thickness for adjustment cradled in the top cam follower cup and the new ones you just replace the entire follower cup to varying thicknesses as the top is no longer a separate piece. Personally I liked the old style it was quite easy to do with the cam in and check your adjustment manually, now it's a pain, no way to do it without taking the cam out and then re-installing it to check.

Yep, from what l have read the only way, which is crap.

Imagine installing/buying an over-sized lifter, torquing it all down to re-check and it's still out, WITH 8 of 'em.

NO shims on this engine.