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Frustrated And Ranting


terrydxn

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I finally got to the Brit embassy home page after a lot of frustration only to find that when I click on their "contact by email " button my PC wants me to open an email account to contact them, the only email address I could find was for Chaing Mai, no use to me at all, I dont want to telephone them as I need a written answer to my questions, can anybody give me their email address.

Pi**ed off

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There have been letters all week in the BK Post about the inefficiency of the British Embassy in BK.

They are downright useless from what I have read.

One guy went with THE RIGHT forms 3 TIMES and each time they told him he had the wrong ones, he even had a UK Solicitor helping him! It was not till he finally persuaded an Embassy Official (read Donut) to read the E-mail from his Lawyers quoting the rules for a Visa Application that they finally agreed that he did have the right forms (They refused to look at previous e-mails that he had bought with him from his UK Solicitors- saying nobody knew the requirements better than them!!)

Once they agreed he had the RIGHT FORMS all along... not a word of apology for 9 hours wasted time, let alone the trauma the poor guy was going through KNOWING he had done everything right.. It's in yesterday's Post if you are interested.

This is absolutley BRITISH inefficiency and beurocracy at its absolute WORST!

Times like this I am ashamed to be British!

I hope as has been said before that Embassy Officials check this Website.

Well I hope that if they do that they realise that they are worse than useless, and as Government Officials they should be ashamed of themselves.

By the way Bambina, I thought you looked totally different from that..

You are not just a pretty face either!

TP

Edited by ThaiPauly
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There have been letters all week in the BK Post about the inefficiency of the British Embassy in BK.

They are downright useless from what I have read.

One guy went with THE RIGHT forms 3 TIMES and each time they told him he had the wrong ones, he even had a UK Solicitor helping him! It was not till he finally persuaded an Embassy Official (read Donut) to read the E-mail from his Lawyers quoting the rules for a Visa Application that they finally agreed that he did have the right forms (They refused to look at previous e-mails that he had bought with him from his UK Solicitors- saying nobody knew the requirements better than them!!)

Once they agreed he had the RIGHT FORMS all along... not a word of apology for 9 hours wasted time, let alone the trauma the poor guy was going through KNOWING he had done everything right.. It's in yesterday's Post if you are interested.

This is absolutley BRITISH inefficiency and beurocracy at its absolute WORST!

Times like this I am ashamed to be British!

I hope as has been said before that Embassy Officials check this Website.

Well I hope that if they do that they realise that they are worse than useless, and as Government Officials they should be ashamed of themselves.

By the way Bambina, I thought you looked totally different from that..

You are not just a pretty face either!

TP

all WEEK !

there have been complaints in the BKK post about the Rsoles at the embassy going back decades !

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

I have obtained many work visas for different countries from

different consulates in Bangkok with ease.

But every time I have any dealings with the consular department

of the British embassy in Bangkok, I come away very disappointed.

I usually get what I went for but what a pain in the arse.

I am not proud to be British when I walk in there.

They make me feel like I must beg for help for what ever reason

I am there for.

Its like I did something wrong. ( what) !!!!!!

its not a friendly or nice experience to deal with there surly staff.

I thought they were there to assist there British subjects overseas.

A big not for me.

They treat you with suspicion as if you are on the take for something.

They went off my Christmas card list a long time ago.

Bunch of paper hats.

Sorry no good words from me about them. :D:D:D

But have a nice day, your self :o

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There was only one occasion that I had no alternative but to make a visit to the British Embassy, and that was for a "routine" passport renewal.

The atmosphere was akin to the remand section at Klong Prem, where everybody was looking extremely nervous. The staff were agressive and abrasive, and one young lady was in tears over some "incorrect" paperwork.

I felt like a second class citizen even in my own Embassy, and had questions fired at me by very surley Thai member of staff.

I was dressed in a suit and tie, with a "short back and sides" haircut, but I could I could easily have had on jeans and singlet for what little effect it seemed to impart.

"Come back tomorow after one o'clock" was all I got, no please, no thank you, no smiles, just a scowl from the consular official.

All I can say is that I'm really glad that passports are issued for ten years!!

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There have been letters all week in the BK Post about the inefficiency of the British Embassy in BK.

They are downright useless from what I have read.

One guy went with THE RIGHT forms 3 TIMES and each time they told him he had the wrong ones, he even had a UK Solicitor helping him! It was not till he finally persuaded an Embassy Official (read Donut) to read the E-mail from his Lawyers quoting the rules for a Visa Application that they finally agreed that he did have the right forms (They refused to look at previous e-mails that he had bought with him from his UK Solicitors- saying nobody knew the requirements better than them!!)

Once they agreed he had the RIGHT FORMS all along... not a word of apology for 9 hours wasted time, let alone the trauma the poor guy was going through KNOWING he had done everything right.. It's in yesterday's Post if you are interested.

This is absolutley BRITISH inefficiency and beurocracy at its absolute WORST!

Times like this I am ashamed to be British!

I hope as has been said before that Embassy Officials check this Website.

Well I hope that if they do that they realise that they are worse than useless, and as Government Officials they should be ashamed of themselves.

By the way Bambina, I thought you looked totally different from that..

You are not just a pretty face either!

TP

all WEEK !

there have been complaints in the BKK post about the Rsoles at the embassy going back decades !

Everyone who has been treated in an inefficient or shabby fashion should firstly complain in writing to the Embassy (recorded delivery), and if you are not satisfied with the reply e-mail your complaint to the Audit Commission and ask them to investigate on grounds of inefficiency. (www.audit-commission.gov.uk/ ). Having worked alongside the Commission for many years I know complaints are taken seriously, and even if they find your complaint is not justified, or nothing to do with them, the Embassy will get a big kick up the backside.

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

Well there are at least two of us!

Back in the mid-nineties I went there with my Thai girlfriend as she needed a visa to take a trip to UK with me.

To be honest, it was a pain but only because of the enormous queue of people meaning we had to wait all day.

When she was eventually summoned for her interview, I waited outside the door fully expecting to be called in. Twenty minutes later she appeared from the office beaming as she had been given the visa.

My girlfriend commented that the farang female official spoke to her very politely in both Thai and English and was 'very nice'. :D

One thing I do vividly recall was, as we were waiting, the string of Brit no-hopers with ‘lady friends’ they wanted to take back to UK. To be fair, the couples were mostly well matched if you get my drift. :D

There were some prize specimens waltzing in as if en route to work as nocturnal chrome pole polishers.

The words: “Wait till the lads down the pub see Oy!” spring to mind.

Suffice it to say, the applicants received short shrift from the Tweed Skirts and Brown Brogues brigade. :o

The other dealing I had with the British Embassy was back in 2000 when my Passport was due to expire some months hence (seven or so as I recall). Having heard all the horror stories, I rang the Embassy expecting to play the telephone game where you waste an hour or more on hold, pressing various numbers only to end up back at square one. I was quite taken aback as I was put through to the right person first try.

This beacon in the bureaucratic Bangkok world of darkness could not have been more helpful!

I had taken it as read that I would have to appear in person, but the official I spoke to suggested it would be much more convenient if the matter was handled by post.

She sent me forms, the exact details of what I needed to provide, how the visa transfer process worked etc, and within about ten days I had the new 10 year Passport plus clipped old one delivered to my home address. :D

I hope they did not sack her for gross efficiency... :D

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

Well there are at least two of us!

I had taken it as read that I would have to appear in person, but the official I spoke to suggested it would be much more convenient if the matter was handled by post.

She sent me forms, the exact details of what I needed to provide, how the visa transfer process worked etc, and within about ten days I had the new 10 year Passport plus clipped old one delivered to my home address. :D

I hope they did not sack her for gross efficiency... :o

Can I just ask you one thing.

What would you have done if the said passport was lost

In the post ( it can happen in Thailand, I think) !!!!!!

Would this have been a trifle inconvenient or a disaster???

My self I don’t have much faith in the internal post system in Thailand.

what ever service you chouse to use.

Something’s are best delivered by hand and collected by hand

How ever inconvenient it is.

One other thing for you all, The reason there is a glass screen at the consulate

that stretches from the clerks desks to the ceiling, its to stop us from strangling the life out them all, mores the pitty.

Have a nice day. :D

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

Well there are at least two of us!

I had taken it as read that I would have to appear in person, but the official I spoke to suggested it would be much more convenient if the matter was handled by post.

She sent me forms, the exact details of what I needed to provide, how the visa transfer process worked etc, and within about ten days I had the new 10 year Passport plus clipped old one delivered to my home address. :D

I hope they did not sack her for gross efficiency... :D

Can I just ask you one thing.

What would you have done if the said passport was lost

In the post ( it can happen in Thailand, I think) !!!!!!

Would this have been a trifle inconvenient or a disaster???

My self I don’t have much faith in the internal post system in Thailand.

what ever service you chouse to use.

Something’s are best delivered by hand and collected by hand

How ever inconvenient it is.

One other thing for you all, The reason there is a glass screen at the consulate

that stretches from the clerks desks to the ceiling, its to stop us from strangling the life out them all, mores the pitty.

Have a nice day. :D

The passport was sent and returned along with new one by EMS; I kept a copy of every relevant page in the passport, including the TM card.

Had it been lost in the post, yes it would have been an inconvenience but hardly a disaster.

I had the misfortune to have my passport stolen in BKK many years ago, so I am fully aware of the process for replacement. Just for info, the hardest part was getting a stamp in my new passport before I could leave the Kingdom.

It was then I discovered the importance of the TM card. :o

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

Well there are at least two of us!

........

I hope they did not sack her for gross efficiency... :o

Three - I have to say that I have always had pleasant dealings with the staff at the Embassy. My wife's first UK Visa was issued promptly and efficiently and has been renewed twice now by post without requiring a visit to Bangkok.

The only real complaint I would have is the way you have to queue for ages outside in the heat and then wait in the feezing cold of that reception area.

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.....Now the American embassy is a story in itself. Be thankful for the service you are getting from the UK.

Well now, as long as we're opening up the topic a little....

My experiences with the American embassy have always been entirely correct and the people I have encountered there have been unfailingly professional. They're not your buddies and they don't want to be, but they do their jobs fairly and apply the rules evenhandedly to everyone. They deserve credit for that, not the kind of unfocused rubbishing they always seem to get on this board.

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Every time I have had dealings with the British embassy I have found them friendly, efficient and helpful.  Surely I can't be the only one?

Well there are at least two of us!

........

I hope they did not sack her for gross efficiency... :D

Three - I have to say that I have always had pleasant dealings with the staff at the Embassy. My wife's first UK Visa was issued promptly and efficiently and has been renewed twice now by post without requiring a visit to Bangkok.

The only real complaint I would have is the way you have to queue for ages outside in the heat and then wait in the feezing cold of that reception area.

Make that three and a half.

Over the years I've had to replace or renew my passports as well as applying for passports for my kids and applying for a visa for my wife. Never a problem.

Only gripe I have is that I once registered my name and address with them. A few weeks later I went back for something related to passports and was asked if I had registered with them. I told them that I had. They went to check and came back and said that they had no record of me, and would I like to register again.

So again I registered.

A few months later back at the BE, I was asked once again if I had registered. Once again they checked and told me that they had no record of me. When asked if I wanted to register again and just shook my head 'no'.

No problems with attitudes from the staff. They've always seemed to be polite from what I recall. It would be nice though if they were to invite me into their lunch room for some tea, scones and cucumber sandwiches because afterall I am British what!? :o

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I am not dissatisfied either but I must say I have avoided at all cost to have to go in person.....

It took some time to get the details of the required forms, cost, etc.

Once I had all the info I made an International courrier pack and asked them to send the required forms to my Thai home by EMS.

The courrier arrived on a Monday and I received the EMS the next Saturday morning. Not bad to avoid a 1 or 2 nights trip + stay in Bangkok + queuing etc

This is not posible for all applications but well worth trying even if they do not recommend it.....

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the disturbing thing about the service at the UK embassy is the INCONSISTANCY !

YOU WOULD THINK THAT THE RULES ARE QUITE CLEAR .

but they do as they like .

no wonder they have installed the gurkhas to eject people when they get angry and pissed off at the crap service.

they are supposed to be impartial but are not.

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There have been letters all week in the BK Post about the inefficiency of the British Embassy in BK.

They are downright useless from what I have read.

Letter-to-the-Editor, Bangkok Post 30 Nov.

http://www.bangkokpost.com/301105_News/30Nov2005_news72.php

British Embassy worse than nightmare ...

I would like to follow up on Mark Newman's story about his problems at the British Embassy. I have never been faced with more incompetence and negative attitude than the staff of the visa section at the British Embassy.

I used to live in Bangkok and my wife is Thai. In June I was relocated to London by my company. Because I am an EEA (European Economic Area) national, I need neither a work permit nor a visa to work in the UK. My wife, who accompanied me to London, did however need a visa. My company (a very large multi-national) hired UK solicitors specialising in immigration issues to help me with the necessary paperwork to get her her visa.

Those solicitors prepared all the necessary documents, filled out all the application forms, and told me to go the British Embassy in Bangkok with the file they had prepared for me in order for my wife to be issued her visa; they told me that the procedure could and should be done in one morning.

At the Embassy (where I waited for about three hours), the staff told me that I had the wrong application form and a wrong file for the visa that my wife needed. A bit surprised and upset, I contacted the UK solicitors to tell them that I had just been rebuffed at the Embassy.

The UK solicitors contacted me immediately and told me that the application form and file they provided me was the correct one, and that it was the British Embassy that was wrong.

So the next day, I went to the Embassy for a second time and told the staff (after waiting for another three hours) that my UK solicitors told me that I had the right forms and that they, at the British Embassy were wrong.

I provided the staff with several emails written by my UK solicitors with a lengthy legal explanation containing excerpts from the Immigration Office rule book that clearly showed that I indeed had the right form on my hands. The staff refused to read my emails. I was rebuffed very loudly, and in front of a large crowd of onlookers was told in no uncertain terms that I had no idea what I was talking about, that my UK solicitors could write whatever they wanted, but that they (the staff of the visa section) knew the rules, that I had the wrong forms, that if my wife wanted a visa then she would have to follow the procedures they outlined (which would have taken four weeks rather than one morning), and that I should stop wasting their time. After communicating this to my solicitors, they wrote me a legal opinion with a content identical to the emails they had previously written. So I went to the Embassy for a third time, and after another three hours wait, I had to literally beg the gentlemen there (who recognised me and could hardly hide their contempt) to please read that legal opinion. After a quick review of the letter, one of them told me to wait. He resurfaced an hour later to tell me that I indeed had the right form and the right application file.

My wife then got her visa the following day. I did not receive so much as a hint of apology from the staff following their acceptance that they were wrong, even though what should have taken one morning took four visits. I know too well that personnel in bureaucracy like nothing more than snubbing someone that looks or acts upset, so I should point out that during the entire ordeal, I did not raise my voice or lose my cool once. The four times I went to the Embassy, I was polite and courteous. What upsets me most about this incident is not the time that I wasted, nor is it the humiliating treatment that the staff showered on me during my first two visits, because I ultimately got what I wanted, my wife's visa; what upsets me is the fact that had I not had the full force of a UK law firm behind me, the people at the British Embassy would be certain in their erroneous knowledge of UK immigration laws. And that means that for people that do not benefit from the help of professionals as I did (and that is I imagine the vast majority of the people), they would be denied UK visas which they should otherwise easily obtain, had the staff at the visa section of the British Embassy been less incompetent.

ERIC BIDINGER

Here are two letters-to-the Editor from today's (3 Dec) Bangkok Post...

http://www.bangkokpost.com/News/03Dec2005_news73.php

British Embassy (Continued ...)

In response to the letter from Eric Bidinger published last month (Nov 30).

The British Embassy is technically a department of the British Government, and is covered by the same citizen's charter under which all British government departments are required to operate.

This charter is designed to set the minimum standard of service supplied to the public.

If you feel you have a legitimate complaint, you are entitled to ask for a complaints form, which they are legally obliged to provide to you.

Rumour has it that an excessive number of complaints against a particular employee results in a transfer to a less pleasant location. If this is true or not I honestly don't know, but I do know, from past experience in dealing with similar attitudes at the British Embassy, that asking for the complaints form results in a much improved attitude and service from the counter staff employed there.

A PREVIOUSLY DISGRUNTLED CUSTOMER

British Embassy (And another ...)

I was amazed reading Eric Bidinger's letter (Nov 30) as I had an identical experience to this at the British embassy two years ago and it seems nothing has improved during this time.

The general attitude of the Thai staff there is a disgrace, they seem to rejoice in being rude and enjoy humiliating their fellow countrymen.

Where does the British Embassy find these people? They are the antithesis of 99.99 per cent of the Thai population.

I was applying for an EEA Family Permit for my Thai stepson to come and stay in England with his mother and myself. I was using the Irish side of my dual Irish/British nationality. An EEA Family permit application is made under European law rather than British law.

I had had to resort to making an application under European law, as a previous visa application for my stepson under British law had been refused.

With Visa applications made under European law there is no application fee as there is with applications made under British law (note also that the application fee is non-refundable even if you don't get the visa, so it's a nice little earner for the embassy).

However, this no fee principle seemed to be an alien concept to the unbelievably rude and obnoxious Thai staff there.

They refused outright to accept my application unless I paid the fee. This despite the fact I had a covering letter from my UK solicitor clearly stating that there was no charge.

Additionally, I had photocopied the page from the UK Home Office website which also confirmed that there was no charge and which I had highlighted in yellow marker pen.

All of this was to no avail to the staff there. They made some joke among themselves about me not wanting to pay any money.

They also did not seem to understand the concept of dual nationality. They joked further "Oh before he was English, now he is Irish, ha ha ..." and then proceeded to serve the person behind me.

I have to say that despite this display of ignorance and conceit, I still managed to keep my cool and did not lose my temper. Eventually I managed to attract the attention of one of the expat members of staff and finally the application was accepted.

My stepson eventually got the required family permit after a lot of unnecessary stress and hassle and has been living happily in the UK for the last two years with his mother and myself.

However, if it had been down to those dimwits in the British Embassy he would still be stuck in Thailand.

STEPHEN MORRIS

Reading

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The passport was sent and returned along with new one by EMS; I kept a copy of every relevant page in the passport, including the TM card.

Had it been lost in the post, yes it would have been an inconvenience but hardly a disaster.

I had the misfortune to have my passport stolen in BKK many years ago, so I am fully aware of the process for replacement. Just for info, the hardest part was getting a stamp in my new passport before I could leave the Kingdom.

It was then I discovered the importance of the TM card. :D

Thought so.

Just a trifle inconvenient a lost passport

In Thailand. :o

Have a nice day.

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The passport was sent and returned along with new one by EMS; I kept a copy of every relevant page in the passport, including the TM card.

Had it been lost in the post, yes it would have been an inconvenience but hardly a disaster.

I had the misfortune to have my passport stolen in BKK many years ago, so I am fully aware of the process for replacement. Just for info, the hardest part was getting a stamp in my new passport before I could leave the Kingdom.

It was then I discovered the importance of the TM card. :D

Thought so.

Just a trifle inconvenient a lost passport

In Thailand. :o

Have a nice day.

Perhaps you are unfamiliar with the EMS system?

The fact that I retained copies of everything that would be needed in the extremely unlikely event of the system breaking down and the passport being lost is rather significant in my view.

Given your smiley, do I presume you think that had my passport been lost that it would have been a 'disaster'?

We clearly have different thoughts on what constitutes a 'disaster'... :D

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the EMS system?

Everybody please remember that EMS refers to the speed of delivery and is not directly related to security. (Indirectly, the faster the delivery of a postal item, the lower the collateral risk of it getting misplaced or lost)

I take for granted that everybody understands that important documents must be sent by registered mail. For a small additional fee, a return receipt can also be requested, a red card sent back by the Post Office to the sender with the signature of the person to whom the item was delivered.

Also, the importance of keeping a copy of one’s passport before mailing it or otherwise temporarily letting it go out of one’s possession – as Noel does – cannot be emphasised strongly enough. If in addition I email a copy of my passport to a webmail account of mine or upload it to another password-protected space on the Internet I can then access it from any computer in the world. And I update my copy frequently.

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Well I have to say that my partner got a visa this summer with ease, he called in and was given a list of requirements which he forwarded to me. I e-mailed them with a couple of queries and got an immediate response, ([email protected]). I then sent all the information and papers by recorded delivery to the embassy. He returned by appointment and duly received a six month visa with no hastle. The only problem we had was this end when immigration at Manchester airport held him for two hours even though I was in the airport waiting for him, no explanation was ever given! So were we lucky in the Embassy? who knows, but in the balance of things we have no complaints and were treated with curtesy and promptness. Manchester Airport? well thats another story!

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Perhaps you are unfamiliar with the EMS system?

The fact that I retained copies of everything that would be needed in the extremely unlikely event of the system breaking down and the passport being lost is rather significant in my view.

Given your smiley, do I presume you think that had my passport been lost that it would have been a 'disaster'?

We clearly have different thoughts on what constitutes a 'disaster'... :o

Dear Mr. No all

Please don’t encourage people to post their passport in Thailand

It is a complete disaster if it’s, lost or stolen.

This is not trivial issue.

I’m fully aware of the postal systems in Thailand and other countries

There is no guarantee it will get there , so loss and theft can occur.

This can be a real pain if you have

1) Work permit issues.

2) Loss of Visa.

3) Loss of Tm Card.

4) Over night stays in hotels in Bangkok to get the above replaced.

5) In Thailand with out a passport.

6) Any travel plans to different countries are now out the window.

Just to mention a few issues, but all that wont affect you!!!!!!

Sorry I forgot just put it all in the post for reissue.

This will all cost you Thousands of Baht, plus the cost of a new passport.

40 baht EMS!! Not for me. It could cost to much in the long run

Some things you need to do your self or at least use a courier service.

or Tax company. Your passport is very important.

Now back to the British consulate, yes, I still will never say a good word about them. When you have issues out the norm with them, they are not helpful they are dam right difficult and suspicious. So again British consulate Bangkok

:D:D:D

Have a nice day

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Perhaps you are unfamiliar with the EMS system?

The fact that I retained copies of everything that would be needed in the extremely unlikely event of the system breaking down and the passport being lost is rather significant in my view.

Given your smiley, do I presume you think that had my passport been lost that it would have been a 'disaster'?

We clearly have different thoughts on what constitutes a 'disaster'... :o

Dear Mr. No all

Please don’t encourage people to post their passport in Thailand

It is a complete disaster if it’s, lost or stolen.

Oh dear, so the strength of your argument compels you to resort to the puerile. :D

To sum the matter up, you appear to be paranoid about the Thai postal system, I am not.

We also clearly have differing views on what constitutes 'a complete disaster'.

You go your way, I'll go mine.

'Have a nice day' :D

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