rebo Posted May 18, 2012 Posted May 18, 2012 Second time this week that connection with overseas webpages is almost zero so that getting a newspaper page needs 5 minutes or more. Even photos on TV threads which lay probably on overseas servers are not shown. Anybody the same problem?
rebo Posted May 18, 2012 Author Posted May 18, 2012 Same for me either very slow or not loading Also TOT, Rob5060?
Joop50 Posted May 18, 2012 Posted May 18, 2012 Yes I had the same experience, asked my wife to call her "friend" at TOT and within 5 minutes the connection was recovered and it seems faster as it was lately. If it is still not working, just phone. There was also the advice to reset the modem for 5 minutes, probably for getting a new IP adress. 1
rebo Posted May 18, 2012 Author Posted May 18, 2012 There was also the advice to reset the modem for 5 minutes, probably for getting a new IP adress. It worked. Thanks a lot.
Joop50 Posted May 18, 2012 Posted May 18, 2012 My girl just arrived home and told me some more Tot info, there seem to be a broken cable south of CM. So the alternate routing didn't work that well. 1
Rob5060 Posted May 18, 2012 Posted May 18, 2012 Its a good tip that you gave to reset the modem worked for me as well
hansnl Posted May 18, 2012 Posted May 18, 2012 If I use a privacy thingee, no problem. Normally very slow
cnx355 Posted May 19, 2012 Posted May 19, 2012 Same problems for me in Hang Dong area. Can not access web page outside Thailand since yesterday. I tried closing modem 5 minutes and it work a lot better now but not as fast as usual. I hope TOT repairs this cable soon.
tormok Posted May 19, 2012 Posted May 19, 2012 Having the same problem here in Phitsanulok on a TOT ADSL line. Today and yesterday most sites are unavailable and the ones I can reach is very slow. Resetting my modem for more than 5 minutes didn't help. A traceroute to the sites I can not reach dies at 180.180.248.218 which is: descr: TOT Public Company Limited descr: Zone A, 6th Floor, Building 1 descr: Swicthing and Network Interconnection System Standard Sector descr: TOT Public Company descr: 89/2 Moo 3 Chaengwatthana Road More info in this thread:
tormok Posted May 19, 2012 Posted May 19, 2012 Problem solved. My wife called TOT customer center on 1100. Selected ADSL. Selected problems with internet. Typed in the number for the phoneline with the ADSL. Typed in her mobile number. Recieved SMS about problem registrered - working on it. I waited half hour stopped the modem for 5 minutes and now everything is OK.
Koratpat Posted May 19, 2012 Posted May 19, 2012 There has been a major problem since a line broke in the South of Thailand nearly 3 weeks ago. They whole bunch over there just continually lie and say nothing is wrong. I pay almost 3k baht a month for a business package and am getting dial up speeds. But it is the same old same old with Thai customer service. Once they make the initial sale, it is over. They do not care about follow up, will not return calls and will not accept it when you complain. When my wife talks to the manager at TOT he keeps interrupting her, talking over her and will never give a straight answer to any of her questions. My wife feels this lazy, dishonest, uncaring attitude is why Thailand will ALWAYS be 3rd world.
tormok Posted May 19, 2012 Posted May 19, 2012 @Koratpat have you tried calling customer center on 1100 as i explain in the post above yours? It's an answering machine where you just click the numbers corresponding to your problem, then your landline number and your mobile number. My problem was fixed within 35 minutes without having to talk to technicians, managers or doing any complaining. Sabai sabai.
Koratpat Posted May 19, 2012 Posted May 19, 2012 @Koratpat have you tried calling customer center on 1100 as i explain in the post above yours? It's an answering machine where you just click the numbers corresponding to your problem, then your landline number and your mobile number. My problem was fixed within 35 minutes without having to talk to technicians, managers or doing any complaining. Sabai sabai. They told me I have to call Korat TOT direct as I have a business package. I just did a speed test 229 up / 120 down and we were promised and used to get 12000 / 3000
Koratpat Posted May 19, 2012 Posted May 19, 2012 .12 / .19 just now. What a way to spend 3000 baht! I know a guy that rents a 2 bedroom house in Sisaket for 3k.
tormok Posted May 19, 2012 Posted May 19, 2012 I'm on a 6 mb regular connection. After the fix today I'm downloading with 250 kb/s. Before the fix it was down to 45-50 kb/s for the last couple of weeks. Maybe you should downgrade your connection to save money, get better download speed and better support They are promoting a 7 mb for 390 thb.
Koratpat Posted May 19, 2012 Posted May 19, 2012 I'm on a 6 mb regular connection. After the fix today I'm downloading with 250 kb/s. Before the fix it was down to 45-50 kb/s for the last couple of weeks. Maybe you should downgrade your connection to save money, get better download speed and better support They are promoting a 7 mb for 390 thb. They want to charge me a fat fee to downgrade. But let's get real - they need to give me what they promised. Until people stop wai-ing, groveling and kissing their butts when they get cheated, nothing is going to change in Thailand.
tormok Posted May 19, 2012 Posted May 19, 2012 They want to charge me a fat fee to downgrade.But let's get real - they need to give me what they promised. Until people stop wai-ing, groveling and kissing their butts when they get cheated, nothing is going to change in Thailand. Of course they have to give you what you pay for. Tell them that if they don't fix it within a week, you cancel the subscription. After the cancellation wait a few days and then order one of the cheaper packages. And not that it helps you much, but right now I'm downlading a Lubuntu iso with 275-350 kb/s.
smiling mantis Posted May 19, 2012 Posted May 19, 2012 I'm TOT in Chiang Mai too, and it's been a very odd experience with this outage. Sometimes it will even affect DNS queries. But only _some_ DNS queries, others go through. Sometimes it is international traffic only, sometimes even TV has issues loading. Most of the time I'm getting ~100% packet throughput via ping but then there are times when I get 50% packet loss. It's almost like a Internet brownout.
Semper Posted May 19, 2012 Posted May 19, 2012 .12 / .19 just now. What a way to spend 3000 baht! I know a guy that rents a 2 bedroom house in Sisaket for 3k. I know guys spending 1.5K for a short-time adventure.
wjmark Posted May 20, 2012 Posted May 20, 2012 I know a guy that rents a 2 bedroom house in Sisaket for 3k. I know guys spending 1.5K for a short-time adventure. I know a guy who tips 1.5K after paying for a short-time adventure.
DowntownAl Posted May 21, 2012 Posted May 21, 2012 I'm on a 6 mb regular connection. After the fix today I'm downloading with 250 kb/s. Before the fix it was down to 45-50 kb/s for the last couple of weeks. Maybe you should downgrade your connection to save money, get better download speed and better support They are promoting a 7 mb for 390 thb. 250 kb/s? Wow, dial-up speeds. I'm sitting here whining about 1.9 Mbps (1,900 kb/s). I guess I should stop complaining. BTW - I'm using my building's Wi-Fi which traces to - Net owner: 3BB BROADBAND INTERNET SERVICE PROVIDER IN THAILAND. Do all ISPs use the same cables to route to CM from BKK?
hml367 Posted May 21, 2012 Posted May 21, 2012 I'm on a 6 mb regular connection. After the fix today I'm downloading with 250 kb/s. Before the fix it was down to 45-50 kb/s for the last couple of weeks. Maybe you should downgrade your connection to save money, get better download speed and better support They are promoting a 7 mb for 390 thb. 250 kb/s? Wow, dial-up speeds. I'm sitting here whining about 1.9 Mbps (1,900 kb/s). I guess I should stop complaining. BTW - I'm using my building's Wi-Fi which traces to - Net owner: 3BB BROADBAND INTERNET SERVICE PROVIDER IN THAILAND. Do all ISPs use the same cables to route to CM from BKK? DowntownAl, could you post a picture of those results please? MSPain
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