aarn Posted June 1, 2012 Share Posted June 1, 2012 Day 1 I went to above and tried to make a withdrawal with my KBank Visa card. Everything proceeding as per usual until a whirring sound from the guts of the machine (suggesting the cash was stuck inside) and finally ATM informs me 'transaction cancelled' - no receipt, then machine becomes comatose. So I go to Chumphon Kbank, tell the staff of my problem: card works fine in ATM there, but that was not the problem. Day 5 go back to Chumphon KBank with passbook, to update. Sure enough, money was deducted despite 'transaction cancelled'. Go to consult bank staff, get connected via telephone to pleasant English-speaking person, outline problem, am asked for receipt etc. Am told investigation will take 1 day (I suspect a week is more reasonable estimate) but no change (now day 10). OK, I am being a whingeing aussie bastard but this is the first time I have had an ATM problem (of the non swallowing-card style) in 25+ countries. Just as well I only asked robbie the conniving green ATM robot for 2kB, rather than the 20kB max. Grrrr.... AA Link to comment Share on other sites More sharing options...
mamypoko Posted June 1, 2012 Share Posted June 1, 2012 Neither whingeing nor a bastard - I'd pitch a tent in a branch office. Link to comment Share on other sites More sharing options...
thaicbr Posted June 1, 2012 Share Posted June 1, 2012 If this happens just report it immediately and there should be no problem. I had the same but on a deposit via the machine. Got stuck some had gone in.some not. Sent from my GT-P1010 using Thaivisa Connect App 1 Link to comment Share on other sites More sharing options...
redsox44 Posted June 1, 2012 Share Posted June 1, 2012 My USA debit card no longer works in Bangkok Bank ATM's. All I get is a message, "data not complete on card, call your bank". When I asked a bank employee for a possible problem I was told "unoffically" that Bangkok Bank will no longer accept foreign debit cards in any of their ATM's. At least the ATM spit the card out. Works at K Bank as well as others so I have to assume it's BBK bank policy. Link to comment Share on other sites More sharing options...
Kf6vci Posted June 2, 2012 Share Posted June 2, 2012 Had the same happen in Hong Kong at a Standard Chartered bank. Reported it to the branch next door. Got a full refund. (I used to work for NCR and know the computer records everything - so you really need them to look at the freaking log ) Link to comment Share on other sites More sharing options...
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