Does Travelocity Frustrate You?

[cdnvic]

Right from the start I loved how Travelocity was set up. It was easy to use, and the prices were generally good. There are some real annoyances with it that I have though.

The customer service via email blows. I've never gotten more than a "My supervisor is looking into it" response, then nothing.

The thing that gets me most is how it will list a whole section of dates as "fare offered" then when you choose a date you get "__________ does not offer service between ____ and ____ on those dates"

Now am I off base to think that they should only show dates where there are actual physical aircraft flying? It makes no sense to offer a fare when there's no service. Last time I asked was about a year ago and I assume the supervisor is still looking into it.

So what normally happens is I find a sale on travelocity and then go have my travel agent try to get me the same deal. An extra effort for me, and zero commission for travelocity.

Normally I would just say bugger travelocity, but if they were ever to fix that one very very annoying flaw they would by far be better than the others. For those who have flexible dates its particularly well set up, just poorly excecuted.

Anyone else had similar trouble booking with them?

cv

[Steve2UK]

Not sure if you're referring to the function that I actually like (and haven't seen on other online flight-booking sites) - i.e. option to look for flights within a specified date range....... assuming that you're in a position to be a bit flexible with your dates.

True, it's usually a multi-stage process as you click on dates offered within your period and many show up as unavailable; but then you'll usually see a date flagged that is available. Would be great if only currently available flights showed up for selection within your date range, but (IMO) the Travelocity system certainly beats the others where you have to repeatedly enter the same info for different dates until you hit a combo that's available. I assume that the multi-stage element is a factor of limiting the volume of queries going to the airline database? Not a systems geek, so I don't know.

Can't comment on their e-mail customer service because I've never had an issue to raise.

[Rinrada]

Not a bad set up and some reasonable tic prices to LOS (hopefully start to drop on Wednesday)

They also give you a Total Price including all taxes.....doncha just hate it when what appears like a good deal and then...O that dosnt include £150 of TAXES.on top.......rugger it......

Only thing I wish they would do is give me the ticket status code ...V-W ...air miles indication...then its onto the dog & bone again....

[BKK90210]

Right from the start I loved how Travelocity was set up. It was easy to use, and the prices were generally good. There are some real annoyances with it that I have though.

The customer service via email blows. I've never gotten more than a "My supervisor is looking into it" response, then nothing.

I hate this also...got burnt from this type of internet agency before....so hard to communicate with them

The thing that gets me most is how it will list a whole section of dates as "fare offered" then when you choose a date you get "__________ does not offer service between ____ and ____ on those dates"

It's because many other airlines had bought those seats and with the specific seating-classes. I found that out recently. Each of those CODE-SHARE airlines had been assigned with specific block of seats and also blocked dates

Now am I off base to think that they should only show dates where there are actual physical aircraft flying? It makes no sense to offer a fare when there's no service. Last time I asked was about a year ago and I assume the supervisor is still looking into it.

This happened to me recently. In June -We had booked flight from Seattle to BKK on last Dec 25, through internet agency - OneTravel.com. Then the agency bought the whole fight paths through Delta air, then send us the paper tickets

This is what happened to us. When we call Delta air in November to reconfirm everything...this's what they told us

Oh...one of the code-share airlines from Seattle-Taipei..doesn't operate on the day because of the winter schedule. We never got any apologies or any calls about the flight cancellation before this. And here is your new schedule

OLD SCHEDULE: Seattle - Taipei - Bkk = 18 hrs

NEW SCHEDUL: Seattle - Atlanta(east coast) - NaritaJapan - Bkk = 31 hrs

If you don't like it you can have the money back! Well we bought it since July at $750...and the current going price in Novermer is at around $1200! So we had to suck it up and stick with 31 hrs.

We would never booked via them (OneTravel and Delta air again)

But we always have luck with Expedia.com...will book through them better next time

Just my experiences BKK

Edited January 30, 2006 by BKK90210