Thai Inter - An Increasingly Poor Service?

[somchai jones]

I regularly fly long haul as well as flights within the region as my job involves a huge amount of travel. Although the purpose of my flights are business, my company fly me economy .

Not a problem as I regularly fly Thai and they have much more legroom in economy compared to most airlines.

Over the last few months however, I've been flying Singapore and Malaysian Airlines.

After this interval of flying other airlines, when I flew Thai again a couple of weeks ago, it brought it home to me just how much the service on Thai has fallen. Something I had suspected for a while.

It used to be a pleasure to fly with them. The fact that their inflight entertainment system is a bit lacking was more than made up for by the fact that the stewards/stewardesses were so curteous and welcoming.

This seems to have been replaced by an increasingly aloof, unfriendly attitude from the crew.

The Thai staff could well take lessons from the Singaporean staff who are a model of proffesionalism.

Even Malaysian Airline Systems, an airline I used to rate below Thai, have now overtook them in the hospitality stakes.

Very sad.