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Hotel getting trashed online.


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Posted

A friend (not a BM) owns a guest house in central Pattaya and has come to me for help as he knows about the boards.

I've stayed there many times. All seemed fine. I find the guesthouse to be spotless with great wifi, AC, safe, and good rates.

Suddenly, a rash of negative complaints have sprung up online all written within the last week making some extremely strong (and allegedly false) allegations about the guesthouse and owner. Maybe someone with an ax to grind like a competitor or someone malicious.

Most of his guests, who use Google to find info. about the guesthouse, are reading the (fake) reviews about bed bugs and theft, and are cancelling their bookings in droves.

I'm not a computer expert but does anyone have any suggestions on how he can get rid of the complaints? When I Google his business name + Pattaya, I see his website as #1 and directly below it, are all these phony reviews over many sites. I've tried making a few positive reviews on major hotel review sites but even they are appearing below the complaints sites.

Thank you for your replies.

Posted

He cannot get rid of complaints on Tripadviser however he may register to have the right to give his side in reply to a comment.

There generally is not smoke without some fire though they may be exagerated,

  • Like 1
Posted

If you like it, why not write a good review here, the biggest non Thai site in Thailand.

We don't accept name and shame reviews as per Thai law.

Posted

Complaints about that place and an ongoing war have been happening since about 2010. Either he did something to piss someone off at some point or he is just unlucky but either way your better off leaving it alone. If you start a war the owner will most likely come off worse. Most people with a brain take certain reviews with a grain of salt so just leave it to die down again is my advice.

Unless of course your the one trying to cause problems by starting this thread to show he has had problems.

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Posted

when advised of the serial deaths on a certain now razzed chiang mai hotel Tripadviser advised that they couldnt accept these reports as they were not first hand. so if you have bad guests make sure you kill them to keep your Tripadviser reputation intact. havent used Tripadviser since then. it is a bit like this site mostly paid for gross BS not worth even reading.

  • Like 1
Posted
when advised of the serial deaths on a certain now razzed chiang mai hotel Tripadviser advised that they couldnt accept these reports as they were not first hand. so if you have bad guests make sure you kill them to keep your Tripadviser reputation intact. havent used Tripadviser since then. it is a bit like this site mostly paid for gross BS not worth even reading.

Yet you still stopped by for a read.

Sent from my iPhone using Tapatalk

Posted

Is it the R.H ? The owner Axxx ,a big lad does have a few enemies' lol .

yes.

Bwahahahahahahahahahahaha, holy shit that's awesome...Karma does actually work !!!!

  • Like 1
Posted

Is it the R.H ? The owner Axxx ,a big lad does have a few enemies' lol .

yes.

I would say that you don't know the whole story.

Posted

just to make it clear i have no recent intimate knowledge of pattaya and haven't been there or nearby for over a decade.

Posted

I think this thread should be closed before more damage is done, he does enough of that on his own website which is linked to the business, most of the comments are probably being made by people who never actually stayed there - those that have will have their own opinions and loyalties which will be reflected by either fully booked or room for rent

Posted

Thai Visa is not the place to air these grievances further, it can not get involved in these kind of disagreements which will happen if this topic continues.

//CLOSED//

  • Like 1

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