Windows 7 BSOD after new version of Firefox

[astral]

I have had the Blue Screen of Death twice in two days

A problem with ntfs.sys is the message

I have run chkdsk and scanned for Malware - All clean

The only new programme I can think of is FireFox v 28.0

Anyone with this problem?

[Chicog]

First thing I would do is download SlimDrivers and see if there is an update for your Video driver.

Does it BSOD when you're using Firefox, is that why you think it's the culprit?

[lopburi3]

I am using version 28 and windows7/64 and have not had any issues.

[RichCor]

Find a source for FireFox where you can verify it by HASH code (MD5 / SHA-1).

The version you have may be corrupted, though it should have self-tested itself as it installed. A google search shows you are not special. Many people over the years, so not specific to this version of FireFox.

A few years ago someone on tomshardware.com reported a similar issue involving FireFox and ntfs.sys. Their issue seems to have been caused by a bad block on their hard drive, resolved through a third-party software defrag.

[Gregory Morozov]

NTFS.sys BSODs are almost always related to filesystem corruption (and chkdsk does not detect all of the kinds of corruption) or errors on the HDD. I am pretty sure the Firefox update is not the cause of your problem.

Sent from my Nexus 5 using Thaivisa Connect Thailand mobile app

[DogNo1]

Why not run Windows 7 Repair from your Win 7 installation disk and see if that fixes the problem with NTFS.sys. If the problem persists try changing your video drivers. Either roll back to an older version or install a newer version. I've seen lots of problems caused by AMD drivers.

[NHJ]

If you still use windows XP it's more than certainly a RAM issue

[wolf5370]

If scan disk showed no problems, then it could be a dependent DLL or even NTFS.DLL itself corrupted. Few things to try (before doing the dreaded reinstall of OS).

1. Boot up in safe mode and see if you still have problems - if not could be a 3rd party driver - or virus/malware.

2. Try restoring to an earlier restore point - before you installed FF if that is the point you started having issues.

3. Try the SFC /SCANNOW Command (in elevated command prompt - in the box at the bottom of the start menu, type command, when Command Prompt appears, right click and click Run as Administrator - even if you are logged in as such)

4. Use Windows CD (or recovery disk) to do a recovery

5. Go to windows backup - or reinstall the OS - should not have got this far though. Back up everything first of course.

By the way, what was the BSOD code - it can help determine the problem

Edited March 23, 2014 by wolf5370

[happynthailand]

download and install "smitfraudfix" free program

(icon on desk top)

run in safe mode

there is a BSOD virus going around

this is the only program that will catch the BSOD virus

hope this helps , Happy

[astral]

Thanks for all the input

The problem has not come again, so far.

I downloaded the Slimdrivers programme and updated the video drivers

There are other drivers that need updating, but I will hold off for the time being

and see what happens

[NHJ]

download hdd sentinel to read the S.M.A.R.T data of your hard disk, it could be a sign of imminent failure.

[Chicog]

Thanks for all the input

The problem has not come again, so far.

I downloaded the Slimdrivers programme and updated the video drivers

There are other drivers that need updating, but I will hold off for the time being

and see what happens

Doesn't hurt to install the other drivers; it gives you the option of creating a Restore Point first. And they are coming from the vendors.

[Chicog]

If you still use windows XP it's more than certainly a RAM issue

But the topic is entitled "Windows 7 BSOD".