Non delivery of Post problem

[rayinkrabi]

Hi, I've ordered a fair bit of stuff from ebay over the past year without problems but have recently had at least 4 parcels fail to show (all from different sellers). I have of course contacted the sellers but am now a bit suspicious of the post system due to the extent of this non-delivery over the last few months, which also includes my P60 from England which has always been received safely on time.

I've not experienced this problem before in the 13 years I've been here. I spoke to the main Krabi PO today about this, no tracking numbers available on the missing items so they simply told me they will pass my comments onto the manager. Anyone ever had a similar problem to this? If so, how did you deal with it?

[h90]

Just now a letter with small screws did not arrive.

It was not registered....normally everything is registered.

I sent 2 shipments from Thailand to USA, registered and both didn't arrive in 18 days, now.

Before never any problem.

[ATF]

From the UK use Royal Mail International Signed For. Everywhere else use tracking. Never order anything from Italy. You can make a claim against the Thai Post Office or if the Ebay seller has sent it without tracking you can claim against Paypal or chargeback your credit card - up to 180 days.

[CharlieH]

Usually, registered mail etc generally gets through fine, there do seem to be problems in recent weeks, may be this is because different people may be inspecting overseas mail? May be making sure nothing dodgy is or was going on.

[3NUMBAS]

the old problem of postal theft rears its head again ,it used to be very bad in some areas .make a complaint to the relevant head person

[h90]

Usually, registered mail etc generally gets through fine, there do seem to be problems in recent weeks, may be this is because different people may be inspecting overseas mail? May be making sure nothing dodgy is or was going on.

Or because it is Summer in Farangland and they are have different staff (or lack of staff) there.

[rayinkrabi]

Thanks for your replies and thoughts, it does seem this isn't just a local problem then..I reckon I'll take another trip to the main PO but I really don't think they're interested. I do wonder though how many people actually report 'non delivery' to them or is it just taken by most as normal here and ignored?

[h90]

Thanks for your replies and thoughts, it does seem this isn't just a local problem then..I reckon I'll take another trip to the main PO but I really don't think they're interested. I do wonder though how many people actually report 'non delivery' to them or is it just taken by most as normal here and ignored?

I (actually I sent the motorbike taxi to the post office to complain) once complained that shipments to Germany were lost (tinny letters). Next day some investigator from the Post-Office came here and told all will be replaced. I told him I didn't declare any value on it. He told no problem, just tell what is in it for the records and the value and it will be fully replaced.

3 days later all were delivered in Germany (I recall it was also Summer). Calling him he was almost disappointed for not being able to escalate the case and told us to double check if really everything is delivered.

So they were very interested. But all were registered letters. If not registered they may have no clue what happened.

[rayinkrabi]

Interesting story h90, thanks, I must say that I've always been impressed with the efficiency of the folk at the main Krabi post office and feel they take their role very seriously so I will try to appeal to that professionalism when I go there this morning. I still don't hold much hope tho as the missing parcels (5 so far) were not sent by registered post.

[phil2]

Within four months I had four eBay packages undelivered. All sent through non recorded mail. Motorola boom headset from the states, KS watch from Germany, usher for men from the states, and a power bank from the UK.

I've made it a point not to order anything that will be sent by non recorded mail.

[h90]

Interesting story h90, thanks, I must say that I've always been impressed with the efficiency of the folk at the main Krabi post office and feel they take their role very seriously so I will try to appeal to that professionalism when I go there this morning. I still don't hold much hope tho as the missing parcels (5 so far) were not sent by registered post.

not long ago, they ring on Sunday to deliver letters. I got told too much work was left from the week so the labor union!!!! decided that they must work half the Sunday to get things done in time.

If I would tell that any state company labor union in Europe they would get an heart attack.....

[rayinkrabi]

I spent about an hour talking to a few people at the Krabi main PO yesterday, not sure if any were really a manager that I asked for but a couple of them spoke good English and seemed quite authoritative when asking various other staff about my situation.

Yet again I was impressed with their polite attitude and good service but the end result was as expected however they did make a note of my phone number and promised to call me if any thing 'turns up'.

The important thing about this exercise was to make them aware that the delivery service is failing and it clearly must be a Thailand problem as the missing parcels were sent from different countries, what they do with this info I have no idea!

I agree with Phil and will always pay extra for registered mail for any future purchases.

[meatboy]

the problem is the employees who get paid to deliver them. THIEVES

[IMA_FARANG]

Believe it or not I had a problem for over a year with the U.S, Social Security system in which official mail from the U.S Social security was not reaching me in Bangkok.

For a long time I believed it was the Thai mail system.

After a long investigation I found out the following:

The problem was in fact with the Social Security mailer.

It seems they use an automated system to print the mailing address on the envelopes.

They used my international mailing address from their database records.

My address started like this 7/74 (note the slash there). At that time I lived in house number 74 of section 7 or as you can see 7/74 for the correct house number.

The Social Security system database had recorded that number as 7174 not 7/74.

Therefore my mailing address was correct except my house was shown as 7174 instead of 7/74.

House 7174 does not exist. All the rest of my address was correct.

For over a year I accused the Thai postal service of not delivering my international mail. until I discovered that it was actually the sender that had my address incorrect.

That small error, a number 1 where there should have been a slash / caused me to lose several important notices from the Social Security to me.

The mistake was discovered by me when I was actually in the U.S. and happened to visit the Social Security office to get the form I needed.

They actually printed it out in front of me and handed the printed form to me. I them showed them the error they had entered into the database as my mailing address.

To make it worse the Social Security had supplied my Thai mailing address to the Internal Revenue Service (the income tax people) so the IRS also had the address incorrect.

Once an error is in your "official" mailing address it is very hard to get it corrected.

[Pralaad]

One of the reasons you may not have received it is it's because parcels are with customs , but being unregistered no way to track it and customs are in no hurry to release or to send you the bill

[chiang mai]

During the past three months I've sent two letters with semi valuable contents to the UK, both registered mail via EMS, both have been signed for but not received by the person they were sent to. The problem is not on the Thai end, it's postie pat in the UK, I've seen the UK signature sheet in both cases. Note: one of the letters contained two winning UK lottery tickets from my earlier visit, a total of £32, I sent them to my ageing sister to cash in as a present, wrapped in a sheet of paper the contents could not be identified from the outside so the fact that it was registered mail must have been the trigger, sad.

[rayinkrabi]

Some very good points here. My mailing address is correct so no problem there and I've had a few parcels delivered since that were ordered after the 'missing' ones that were indeed delayed because they were subject to an extra customs payment, the difference is those had tracking numbers and therefore traceable.

I can't believe customs would be interested in my missing parcels as they are all low value stuff (although 2 of them are car reversing cameras so may attract a bit of duty) and I would assume they wouldn't want to clog their system up by hanging onto stuff unnecessarily (3 months!).

I must say how impressed I am with the ebay sellers though as all of them have re-sent the items without question, one of them via registered post this time so only time will tell if I receive these??

[rayinkrabi]

Quick update..altho I suspect someone somewhere along the line is indeed stealing my post my faith is restored in the Krabi main post office as they phoned me yesterday to tell me I had a parcel to collect, this turned out to be a replacement sent by an ebay seller in response to the original going 'missing', but this time it was sent by registered post so that part does seem to work.

[giddyup]

I actually tipped my postie 300 baht the other day, because in over 4 years I've never had one item go missing, and I've had some relatively expensive items sent by post, mainly watches. OK, some would say that's the way it should be and the postie is already getting paid, but IMO it doesn't hurt to show some appreciation in Thailand.

[robblok]

I actually tipped my postie 300 baht the other day, because in over 4 years I've never had one item go missing, and I've had some relatively expensive items sent by post, mainly watches. OK, some would say that's the way it should be and the postie is already getting paid, but IMO it doesn't hurt to show some appreciation in Thailand.

I give the postie a bottle of JW black at the end of the year..never had stuff gone missing. There is a new postie now will see how it goes but he will get a reward too if things go well.