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Posted

Bought a Samsung Pocket cellphone. Everything worked fine.



For a month.



Then the keyboard lost letters i, k, m, and the period, plus 8, *, and ?. “I” is a pretty popular letter in English.



I think it is.



From Rhek Thum to Nakhon is 85 kilometers. I drive in. I have the address, but on average only one building per hundred square blocks has a number out front. I call the Service Center. She can’t give me directions, but informs me there is a sign out front that says, Samsung.



Oh, and … it’s on the same side of the road as MacDonald’s.



Get to the Service Center. No other customers in the tiny reception area. Only five girls in nice Samsung Uniforms, yakkity yakking behind the customer service desk. I say Hi.



One smiles and says, Take a number. I do. Another girl instantly calls the number and a third comes out to take the number from me and says What’s wrong?



I say what I wrote in paragraph one, above, while gazing at the promising mission statement poster on the wall. I wonder why it’s in English, not Thai?



She says I need to do a software update.



I smile back and say I’m not interested in a software update at the moment because this is a hardware issue.



She noddingly assures me it is software, and even if it isn’t, they will automatically do a software update for me anyway, when they take it to the tech. This, she guarantees me, will erase all info on the phone. Nice to have some sort of guarantee, anyway.



I politely ask to speak to the tech. She says, Can not, very busy.



I say, Thank you, and leave.



From my truck, I call Samsung in Bangkok. They say it is a hardware problem. Could I send the phone to them?



I drive 86 kilometers to the post office in Rhek Thum.



  • Like 2
Posted

Mate ... I got all excited when I read the title to the OP and though you had just complete the first weeks course in Sandmanese ... laugh.png

What Do TV ebers Thn About Warrantes n Thaland

I did like the story about how the Customer Service girls gave you the correct queueing routine and the lack of customer service there after.

Why no photo of the girls ... I love those photos ... could have taken one with the phone!

BTW ... yes, you got bum service.

  • Like 1
Posted

Mate ... I got all excited when I read the title to the OP and though you had just complete the first weeks course in Sandmanese ... laugh.png

What Do TV ebers Thn About Warrantes n Thaland

I did like the story about how the Customer Service girls gave you the correct queueing routine and the lack of customer service there after.

Why no photo of the girls ... I love those photos ... could have taken one with the phone!

BTW ... yes, you got bum service.

.

It is the one thing the camera will still do, take photos.

I tried to download the photos onto my MacBook Air at the nearby Apple Store, but they could only do it by Wi-Fi. This required a password.

Unfortunately, the password had an "i" in it.

Then I downloaded Android File Transfer to the computer, and hooked up the phone with a USB. It showed the phone, but the photo folder, and all the others, were empty.

So now it looks like I might lose all those photos and videos I've taken, just to post here on TV.

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