Personal messenger problems

[geronimo]

Hi, I cannot access my personal messenger, nor can I reply to messages (unless I am on my mobile). The page just hangs, anyone else have this problem?

[MJCM]

I will send you a PM (Now) let's see if you get it.

Edit 1: PM Sent.

Question do you use any adblockers ? Which Browser do you use ?

Edited October 14, 2014 by MJCM

[geronimo]

am using chrome don't think I'm using any adblockers, running avg free version

[geronimo]

just disabled something in Chrome, that might change it. Will reboot.

[geronimo]

Rebooted, same thing, just hangs.

[MJCM]

Oke, I unfortunately don't have Chrome, but I found this link

https://support.google.com/chrome/answer/187443?hl=en

Follow there the steps to disable the extensions and then try again.

[geronimo]

there is an option in chrome settings, enable phishing and lalware protection, is this relevant you think?

[geronimo]

thx will try it

[MJCM]

Try it out.

It's now a question of elimination

Maybe even try (for just a little while) to disable AVG and try.

[geronimo]

ok will disable avg

[geronimo]

no change after that (didn't reboot, just closed and reopened browser)

[geronimo]

Here's a weird thing. If I click on notifications and then on the personal message, it takes me to my personal messenger page, then if I try to click on anything else, it hangs again and I have to go back.

[MJCM]

I'm stumped

Which Internet provider do you use ?

Which DNS do you use ?

Do you know how to change your DNS to Google DNS 8.8.8.8 & 8.8.4.4

https://developers.google.com/speed/public-dns/

http://windows.microsoft.com/en-us/windows/change-tcp-ip-settings#1TC=windows-7

There is a program that will do this for you: DNS Jumper - http://www.sordum.org/7952/dns-jumper-v1-0-6/

Edited October 14, 2014 by MJCM

[daveAustin]

Have you inadvertently disabled PM?

[MJCM]

Have you inadvertently disabled PM?

I don't think so as he receives mine and has replied to them

[geronimo]

I just downloaded the dns app and changed it as advised. rebooted but still the same.

[geronimo]

Perhaps it is one of those mysteries like the Malaysian airliner that vanished, or the mods think I ought not message other members lol

[geronimo]

All the options in my dropdown menu (my profile, my content etc etc) I can access with the exception of personal messenger. Only that one hangs and has done for a few weeks now.

[MJCM]

I think you have 2 options left.

A- wait till uber boss George (or someone else) drops by and sheds his light on this

B- send an email to support [at> thaivisa dot com and mention your username and problem and see if they can check your settings

[geronimo]

Will wait a while. Thx for the efforts anyway!

[RichCor]

If I have issues with a particular site I set Hola! (a add-in proxy browser extension) to load the page through another country, usually Singapore.

I would also suggest trying to access the messaging area using another browser (FireFox, Opera, IE, etc.) and see if it's restricted to Chrome.

ThaiVisa utilizes a lot of complex scripts to enable Web 2.0 features, and a slow or problematic connection can wreck havoc on them working right all the time. This is one of the reasons why we usually recommend you use Google's open DNS Servers (8.8.8.8 / 8.8.4.4) or a set of locally known reliable DNS Servers to resolve a domain name address to IP address, as a failed or delayed lookup can cause issues with the ThaiVisa scripts.

You also didn't mention what type of device or OS you're using to access ThaiVisa.

Or the ISP and connection type (dsl, cable, fttx, Point-to-point Radios, 3G, etc).

[Maestro]

Geronimo, I checked yours settings and see that you have PM access enabled. Therefore, you should be able to send and receive PMs without any restriction.

[Maestro]

The first thing I would do in a case like yours is clear all Thaivisa cookies. In Chrome you do this as follows:

1. Click on the settings icon at the top right of the screen
2. Click on Settings
3. At the bottom of the screen, click on + Show advanced settings
4. Under Privacy, click on Content settings...
5. Click on All cookies and site data...
6. At the top right of dialog window, to the right of Remove all, type thaivisa
   You should now see a dialog window like this, but the number of cookies may be different:
   
7. Click on thaivisa.com, and a list of cookies pops up. I can't tell which particular cookie, if any, has to do with PMs, therefore just click on the x on the right of the list to delete them all
8. Click on www.thaivisa.com and again click on the x on the right of the list to delete them all
9. At the bottom right of the window, click on Done
10. On the next screen, click again on Done

Log out of Thiavisa, close Chrome, start it again, and see if your Personal Messenger now loads.

[geronimo]

Thx will try that

[David48]

'A Friend' of mine runs Firefox as a browser and an adblocker and that member reports that all site notifications and Personal messenger 'Hangs', but if patient, eventually loads.

My Friend's information is usually fairly reliable.

[geronimo]

'A Friend' of mine runs Firefox as a browser and an adblocker and that member reports that all site notifications and Personal messenger 'Hangs', but if patient, eventually loads.

My Friend's information is usually fairly reliable.

I've left it hanging for one hour. That's too long for me David, thx anyway.