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Phuket Immigration Resources (or lack of!)

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I arrived at Phuket Intimidation Immigration office this morning at 9:10am and was asked by the volunteers for sight of my extension application (based on dependency). After inspection, I was politely informed I would have to return at 1:00pm as the mornings quota of 30 queue numbers had been allocated within 30 minutes of the office opening.

As I had travelled some distance and negotiated lengthy roadwork delays with my 2 children (school holiday!) and a neighbour (who had kindly agreed to vouch for my domestic situation), asked the police captain if it would at least be possible to interview my neighbour who had other commitments. Needless to say, this request was refused and we made the journey home with absolutely nothing achieved. We will try a re-run tomorrow at an earlier time ( .....and if this fails, camp overnight??).

I am now concerned however the reams of paperwork deemed necessary for my application will be rejected as 'out-of-date' through their inability to provide an efficient service. Incidentally, I noticed that (lucrative) bulk applications were still being processed via third party agents, despite rules clearly stating they must be made in person. These are, arguably, a drain on resources and detrimental to those of us who need to personally attend.

Only a few years ago, the Phuket Immigration office had a major refurbishment and I think many people were surprised by a lack of additional capacity upon completion. In fact, there seemed to be fewer facilities for customers, but improvements for the officers employed there. Now visiting this overcrowded office is not just an unpleasant experience but a total nightmare. I believe the officers in charge of this operation need to very urgently review policies, procedures, staffing levels, facilities, etc. before (possibly?!) being hit by larger volumes of applicants during the imminent high season.

I can understand your frustration. But there are some offices where it is as bad if not worse (Chiang Mai).

The only one that I can think of that could go out of date in your documents would be an income letter and those are valid for 6 months.

Those with a pile of documents could of been 90 day reports. Those can be done by anybody you give approval to.

I know this is your first ThaiVisa post and we should be more sympathetic, but Ubonjoe is right. Here in Chiang Mai, those 30 queue numbers would have been allocated to people who had shown up by 6 - 6:30 am! Actually, all the queue numbers for the entire day would have been allocated by then. Well, you may not have known have known it. If you'd come at that hour, you would have had to wait until they opened the doors to start to issue the actual queue numbers, only to find out that your place was too far back in the "pre-queue" queue.

It's best to have one person in your party come early to get the queue number and then the rest can come later, closer to the time when they'll call you for the interview.

The last refurbishment I can remember in Chiang Mai is when they enclosed the building and installed aircon a few years ago. THAT was a major improvement!

Edited by NancyL

  • Author

I can understand your frustration. But there are some offices where it is as bad if not worse (Chiang Mai).

The only one that I can think of that could go out of date in your documents would be an income letter and those are valid for 6 months.

Those with a pile of documents could of been 90 day reports. Those can be done by anybody you give approval to.

Thank you ubonjoe.

I was actually thinking about bank guarantee letters along with proof of funds, etc. which have a much shorter life span.

In response to your comment on 'bulk applications' being 90 day reports, who then processes the applications from agents, law firms, etc. who openly offer these visa extension services? Just saying!!

Really just doing my duty and making people generally aware of the situation as many other applicants were doing a similar 'U' turn!

Perhaps leftovers from yesterday (Monday) got the first numbers.

The agents and etc are a good point. Not of much of that up here a the little office I use. Sometimes somebody with a stack of 90 day reports for migrant workers.

When I read reports about the long waits at some offices it makes the 1 hour and 15 minute wait for my number to be called when I did my last extension seem minor.

I thought that immigration offices generally had separate windows for 90-day reports and extensions of stay. Is this not the case at Phuket?

Phuket is a small office. No windows, just few desks in a room. I suppose there must be like two officers with signing authority.

  • Author

I thought that immigration offices generally had separate windows for 90-day reports and extensions of stay. Is this not the case at Phuket?

Yes it is! In some ways, a very inflexible system that doesn't allow for spreading the workload when one section is not busy or fully utilised.

  • Author

Phuket is a small office. No windows, just few desks in a room. I suppose there must be like two officers with signing authority.

Are you referring to the sub office in Patong or the main one in Phuket Town?

Phuket is a small office. No windows, just few desks in a room. I suppose there must be like two officers with signing authority.

Are you referring to the sub office in Patong or the main one in Phuket Town?

In Phuket town. I know the Patong one has no re-opened, but I never saw it.

I thought that immigration offices generally had separate windows for 90-day reports and extensions of stay. Is this not the case at Phuket?

Two rows of application desks: towards the entrance one row with 4 officers for 90 day reporting/Tourist Visa Extensions and to the rear one row with 4 officers plus two clerks for one year extensions.

Really don't know what has happened - one year ago no queuing for anything; you could even go in at 11:00 or 15:00 and get served for a one year extension.

Now there are foreigners in uniforms checking all applications, queues and no joy if you arrive after 9:00 am.sad.png

Same office, same number of immigration officials but now I guess all the 'tightening up' at the borders has induced a massive increase in the number of people seeking extensions.

Saw this myself recently when applying for my annual extension.

The officers have always been tough, but the actual waiting process was comfortable - not any more.

Understood that it's much worse at other offices, just observing the change at Phuket - not nice.

Did my extension renewal recently at Pattaya and thought that was bad. But what some of you guys have to go through must be extremely annoying and frustrating, especially in this day and age of technological advancements.

CM for example. This must be one of the main hubs for expats (retirees, marriage etc) but to have to queue up before 6 am just to get a queue number?

I can't understand why the authorities can't get their act together and implement some procedures to smoothen every out. Many years ago, Malaysian government offices suffered from the same apathy. Amazingly, in recent years, the efficiency has gone up 100 fold, to the point where you can get your passport renewed in a couple of hours.

I have also had dealings with Singaporean and Hong Kong immigration and Thailand must rank as one of the least efficient in the region (can't comment about Indonesia or Phillipines though).

I can understand your frustration. But there are some offices where it is as bad if not worse (Chiang Mai).

The only one that I can think of that could go out of date in your documents would be an income letter and those are valid for 6 months.

Those with a pile of documents could of been 90 day reports. Those can be done by anybody you give approval to.

"FRUSTRATION"

With respect ubonjoe the OP's post goes nowhere near describing what the place is really like as I have just returned from a visit there.

I arrived at 8:25 a.m., and the queue was already from the door down the steps and around the corner, so I was lucky to get a ticket number (actually two ticket numbers, one for the original registration and one for the extension of stay process) when I arrived.

The system now is that you have to report to the front desk to be able to get "registered" and you have to have all of the documents pertaining to your place of residence here, not to mention copies of passport, visa, extension etc, and this process has to be completed by filling out yet another form (a new one apparently) which if you hadn't known about before you arrived, you would have to do in the general pandemonium that was underway.

Once all of that information has been entered into the computer, the bottom half of the form is then stapled in your passport and you then wait for your second number to be called so that you can visit the retirement/extension of stay desk.

Two hours after the initial registration and still waiting, a friend who was at the counter informed me that I needed more copies because they were now asking for copies of every retirement extension of stay permit in the passport, whereas before it was only the current one, so I rushed downstairs to the photocopy room to get that. At that particular time I counted 60 people waiting in the small space which seats about 15, and it was an absolute disgrace/disaster/mess, a pathetic and utter shambles.

Approximately 2 hours after the initial registration, I managed to sit in front of one of the immigration staff and he wanted another copy of the passport, which luckily I had on me, so I was able to oblige and I paid the money and he passed my passport over to another counter to be processed.

Another hour passed before I was able to collect the passport, and then I had to go downstairs to the photocopy room to get a copy of the newly issued extension of stay in my passport so that I could move on to the counter to get the multiple entry visa completed.

This was fairly painless, however another 20 min passed before I was able to pick up the passport and the clock struck mid day at about that time and the office was about to close.

Adding to the mess and already mentioned by another poster, was the fact that there were "agents" with fistfuls of passports going straight to the desk, no ticket issued, and getting preferential treatment, thereby making the folks with the ticket numbers having to wait a lot longer.

There is absolutely no process being followed that would speed up the flow of paperwork, and for my application I needed 20 copies – – yes 20 pieces of paper alongside of the passport; so much for the age of the computer.

If you add to that the fact that although there are about four relatively nice folk amongst the immigration staff, the rest are just rude and arrogant, even going so far as to throw a passport back across the desk at somebody with no explanation whatsoever, because they hadn't got a ticket.

And as if to add insult to injury, whilst the best part of 60 people were waiting to get some action, a lottery ticket seller arrived on the scene and proceeded to discuss numbers with the four staff who were manning the extension of stay desks, even going so far as to give one of them the tray of lottery tickets so that they could select their particular numbers, and this little process slowed down the proceedings by another 10 min.

There were folks in that room who were close to boiling point and apparently there was a fight in that office just a couple of days ago, and I can completely understand why.

Quite why the expats who, in general, spend good money in this country and are mostly law-abiding, have to go through this mess is beyond me, and believe me I worked in Africa just after a war there decades ago and even though that place was an absolute mess, with armed soldiers roaming around the place, it was a damn sight quicker to get the passport and necessary paperwork processed than it is here.

An absolute and utter disgrace.

"FRUSTRATION"

....

Adding to the mess and already mentioned by another poster, was the fact that there were "agents" with fistfuls of passports going straight to the desk, no ticket issued, and getting preferential treatment, thereby making the folks with the ticket numbers having to wait a lot longer.

....

An absolute and utter disgrace.

Clearly they want people to use an agent and share the profit. When there is a change the new boss invariably will want more copies or in worst cases will struck down valid applications. There are zero news about any office improving procedures or using IT in any meaningful sense. Interestingly, in the months after the coup there have been more reports of straight bribe demands.

I can understand your frustration. But there are some offices where it is as bad if not worse (Chiang Mai).

The only one that I can think of that could go out of date in your documents would be an income letter and those are valid for 6 months.

Those with a pile of documents could of been 90 day reports. Those can be done by anybody you give approval to.

"FRUSTRATION"

With respect ubonjoe the OP's post goes nowhere near describing what the place is really like as I have just returned from a visit there.

I arrived at 8:25 a.m., and the queue was already from the door down the steps and around the corner, so I was lucky to get a ticket number (actually two ticket numbers, one for the original registration and one for the extension of stay process) when I arrived.

The system now is that you have to report to the front desk to be able to get "registered" and you have to have all of the documents pertaining to your place of residence here, not to mention copies of passport, visa, extension etc, and this process has to be completed by filling out yet another form (a new one apparently) which if you hadn't known about before you arrived, you would have to do in the general pandemonium that was underway.

Once all of that information has been entered into the computer, the bottom half of the form is then stapled in your passport and you then wait for your second number to be called so that you can visit the retirement/extension of stay desk.

Two hours after the initial registration and still waiting, a friend who was at the counter informed me that I needed more copies because they were now asking for copies of every retirement extension of stay permit in the passport, whereas before it was only the current one, so I rushed downstairs to the photocopy room to get that. At that particular time I counted 60 people waiting in the small space which seats about 15, and it was an absolute disgrace/disaster/mess, a pathetic and utter shambles.

Approximately 2 hours after the initial registration, I managed to sit in front of one of the immigration staff and he wanted another copy of the passport, which luckily I had on me, so I was able to oblige and I paid the money and he passed my passport over to another counter to be processed.

Another hour passed before I was able to collect the passport, and then I had to go downstairs to the photocopy room to get a copy of the newly issued extension of stay in my passport so that I could move on to the counter to get the multiple entry visa completed.

This was fairly painless, however another 20 min passed before I was able to pick up the passport and the clock struck mid day at about that time and the office was about to close.

Adding to the mess and already mentioned by another poster, was the fact that there were "agents" with fistfuls of passports going straight to the desk, no ticket issued, and getting preferential treatment, thereby making the folks with the ticket numbers having to wait a lot longer.

There is absolutely no process being followed that would speed up the flow of paperwork, and for my application I needed 20 copies – – yes 20 pieces of paper alongside of the passport; so much for the age of the computer.

If you add to that the fact that although there are about four relatively nice folk amongst the immigration staff, the rest are just rude and arrogant, even going so far as to throw a passport back across the desk at somebody with no explanation whatsoever, because they hadn't got a ticket.

And as if to add insult to injury, whilst the best part of 60 people were waiting to get some action, a lottery ticket seller arrived on the scene and proceeded to discuss numbers with the four staff who were manning the extension of stay desks, even going so far as to give one of them the tray of lottery tickets so that they could select their particular numbers, and this little process slowed down the proceedings by another 10 min.

There were folks in that room who were close to boiling point and apparently there was a fight in that office just a couple of days ago, and I can completely understand why.

Quite why the expats who, in general, spend good money in this country and are mostly law-abiding, have to go through this mess is beyond me, and believe me I worked in Africa just after a war there decades ago and even though that place was an absolute mess, with armed soldiers roaming around the place, it was a damn sight quicker to get the passport and necessary paperwork processed than it is here.

An absolute and utter disgrace.

Whilst my own personal experience was nowhere near as frustrating as yours, I fully empathize. After 5 years in this country, I am starting to question my reasons for staying here. Originally, was because of "family". That has however since "dissipated". Do I need to go through this aggro once a year, every year?

Thai food is fairly monotonous. Alcohol's fairly cheap. Can't buy my brand of cigarettes here, other than through duty free. Bar scene is not particularly attractive to me. Roads are great for riding, weather's great 2-3 months of the year.

Any body has any other suggestions of where to retire, for a 50+ guy who's solvent and enjoys the good life?

I thought that immigration offices generally had separate windows for 90-day reports and extensions of stay. Is this not the case at Phuket?

Two rows of application desks: towards the entrance one row with 4 officers for 90 day reporting/Tourist Visa Extensions and to the rear one row with 4 officers plus two clerks for one year extensions.

Really don't know what has happened - one year ago no queuing for anything; you could even go in at 11:00 or 15:00 and get served for a one year extension.

Now there are foreigners in uniforms checking all applications, queues and no joy if you arrive after 9:00 am.sad.png

Same office, same number of immigration officials but now I guess all the 'tightening up' at the borders has induced a massive increase in the number of people seeking extensions.

Saw this myself recently when applying for my annual extension.

The officers have always been tough, but the actual waiting process was comfortable - not any more.

Understood that it's much worse at other offices, just observing the change at Phuket - not nice.

Hmm, surprising (to me at any rate) to learn that Phuket is such a small office bearing in mind that it serves a popular international tourist destination.

And, if things are bad enough for you longstay Phuketians now, I have a horrible feeling that they are set to get even worse over the coming months when you will be competing for immigration officers' attention with not only queue-jumping 90-day reporting agents and lottery ticket sellers but also with hordes of tourists seeking extensions to their visas during the high seasonsad.png

"FRUSTRATION"

The answer is Yes for applicants and I am not clear about Immigration officers' perspective.

Professionalism/environment system are the simple key to that frustration.

Wish someone from the higher authority to solve that matter - guess not?

sad.png

Last year at Phuket Immi for an annual extension I was there for three plus hours, just got out before lunchtime closing. - I thought I'd be smart and go on Xmas day - the place was full of friendless heathens!

This year I wont be able to climb the stairs, let alone stand in a pre-queue queue or waiting area.

Not sure how to solve this - any suggestions? (my Thai partner will drive me there).

(no way I want to pay a parasitic agent for a process I've done easily for years).

Edited by Evilbaz

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