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Thai Embassy london passports gone missing?

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Applied for new Non IMM visa after 2 weeks it did not come back ,, should be 4 days max

tried phoning embassy 6 times but they never answer ,, 2 trips each way 150miles to embassy and all they will admit is they have received my passport and documents and fee which they cashed , and No they have not sent back the passport yet as they dont know where it is ??????? so its not lost in the post

problem is they will not accept responsibility or seem very worried about it , when i contacted UK passport office and London police I have been told that thsi is not uncommon recently !!!!!

they are also angry and will look into it .

I am now very worried as i am due to return to Far east next week also its a security risk and not very proffessional by the Thai embassy attitude .

What a nightmare.

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