kwak250 Posted November 28, 2014 Share Posted November 28, 2014 Hi went to Toyota and had the air bag switch changed under warranty They are now asking for 10k to fix unknown parts They showed me 3 different parts on the invoice that are recommended to be fixed Ok so as far as i could work out 1. is the turbo intercooler part which i think they say is a seal? 3,800 baht 2. something on a anti-roll or drive shaft part 3. know ideas! I have had this in the past and they changed rear shocks but as my wife dosent know about car parts she cannot translate The mechanic who they got to speak in English came to me and said " yes Turbo repair ok" If a take a picture of the invoice is anyone good enough to translate into English for me thanks again as have paid in the past without a fuss when it was 1-2k baht but i have no idea what this is for and when my wife asked if the parts are needed urgently they said no not a problem! Link to comment Share on other sites More sharing options...
Popular Post Crossy Posted November 28, 2014 Popular Post Share Posted November 28, 2014 Post an image of the invoice here, we can then move to the Thai Language forum where them that knows which way up to hold it hang out 4 Link to comment Share on other sites More sharing options...
kwak250 Posted November 28, 2014 Author Share Posted November 28, 2014 Thanks very much perfect Link to comment Share on other sites More sharing options...
Robert24 Posted November 28, 2014 Share Posted November 28, 2014 My recommendation to you is to use Google translate to translate it into English. Not sure about what is really needed to be changed. I find that a good local car mechanic is far better than the official Toyota or Honda garages to determine what needs to be changed. but maybe some specialists can help you on this forum once you translated it. 1 Link to comment Share on other sites More sharing options...
transam Posted November 28, 2014 Share Posted November 28, 2014 Turbo.............Does it make a noise or has the truck lost power..? Drive shaft...........Does the ride vibrate or shudder at particular speeds.....? Link to comment Share on other sites More sharing options...
bob strutt Posted November 28, 2014 Share Posted November 28, 2014 you have got to be kidding , in aus you would be lucky to get a tire changed for 10000 bht, if the car is going well is a good price Link to comment Share on other sites More sharing options...
Popular Post transam Posted November 28, 2014 Popular Post Share Posted November 28, 2014 you have got to be kidding , in aus you would be lucky to get a tire changed for 10000 bht, if the car is going well is a good price We ain't in Aus........... 11 Link to comment Share on other sites More sharing options...
seedy Posted November 28, 2014 Share Posted November 28, 2014 If the turbo intercooler part is the hose connecting the piping, that price may be in the ballpark. Silicone hose with stainless steel wire to resist deformation. That's a little over 100 dollars and probably a genuine Toyota part. But this is a guess on my part. Link to comment Share on other sites More sharing options...
davidmann Posted November 28, 2014 Share Posted November 28, 2014 10K seems cheap try living in France ,just paid 650 for service oil change ,1200 for new clutch on my toyota ,yes euros Link to comment Share on other sites More sharing options...
Popular Post transam Posted November 28, 2014 Popular Post Share Posted November 28, 2014 10K seems cheap try living in France ,just paid 650 for service oil change ,1200 for new clutch on my toyota ,yes euros We ain't in France...................... 12 Link to comment Share on other sites More sharing options...
wgdanson Posted November 28, 2014 Share Posted November 28, 2014 I thought you said it was under warranty. 1 Link to comment Share on other sites More sharing options...
huahin99 Posted November 28, 2014 Share Posted November 28, 2014 If you had problems with the airbag in your car they haft to put in a new one according to waranty claim,the questions about turbo is a diffrent part in the car,it bellongs to the engine,wich the airbag do not.I think they try to get extra money from you. Carmecanic Link to comment Share on other sites More sharing options...
transam Posted November 28, 2014 Share Posted November 28, 2014 Vigo owners were sent letters to replace wiring for airbags..............THATS IT.........................Noooooooooooooooo searching for PAYABLE problems............................They think we are all plebs and can make a few quid TO PAY FOR THE AIRBAG TIME............ 1 Link to comment Share on other sites More sharing options...
Si Thea01 Posted November 28, 2014 Share Posted November 28, 2014 (edited) I take it that your wife is Thai? She asked them if the parts were in urgent need of replacement? They indicated no, not a problem. Then who in the hell told them to replace the parts? Did your wife? You have to be very careful when having work carried out, in particular if you do not read or speak Thai. Believe me, some motor dealers will have a go at you if they can, and being a farang it is sometimes open season on us. So your car is still under warranty? How old is it and how many kilometres travelled? If the parts were recommended to be replaced then this normally suggests they should be covered under warranty. You need to ask who recommended that the parts be replaced, and if not urgent, why did they replace them? If it was recommended then it would usually be the manufacturer who does this, not the dealer. If, then warranty should be applicable. Also ask if the parts allegedly replaced are subject to a recall? Did they show you the old parts? If not, how do you know they were replaced? If not, I would be asking them to provide the old parts. But then it may be too late now and they have already been disposed of, if in fact, they were replaced. Did any one seek your permission to effect additional repairs? Without your written permission, such as a signed work order, and an estimate of costs, they are not entitled to do so. They have no idea of your financial situation so they have taken it upon themselves to carry out repairs that you may not have any funds to pay for. Have they released the car to you or do they still retain possession until you pay? If you have paid then you might experience some difficulty in getting a reimbursement if you can establish they have acted illegally. Even if you have paid the first thing I would do is contact Toyota Thailand and advise them of what occurred and then inquire as to the need for those repairs and whether or not they are able to give you a estimate of the cost. Be polite with your inquiry but do not be fobbed off. You can be forceful without being rude. If you have no success here then Thailand has a consumer protection act, and this would be your last resort if you do not get any satisfaction. If you check on line you will find the contact details. The law is the Consumer protection Act, B.E. 2522 (1979). Also, get the copy of the work order translated. Surely you know some one who can help. I wouldn't have it done over the forum. You need to know exactly what's in the document and for that the translation must be done in your presence so if you need to ask further questions you will get the answers immediately, not having to wait until you come back to the forum. One additional piece of advise. Whatever you do ensure you write everything down, the name of the person spoken too. the date and time of the conversations and whatever you were told and your response. Hope this helps you Edited November 28, 2014 by SeaVisionBurma Changed to normal font 1 Link to comment Share on other sites More sharing options...
A1Str8 Posted November 28, 2014 Share Posted November 28, 2014 U no post the pic of the invoice,sir? 2 Link to comment Share on other sites More sharing options...
ThaiFelix Posted November 28, 2014 Share Posted November 28, 2014 I have a one year old Vigo but never got any letter about airbags??? Link to comment Share on other sites More sharing options...
Scouse123 Posted November 28, 2014 Share Posted November 28, 2014 (edited) We took the car for the first 1,000 km service this week and he wanted to change the oil at 3,600 baht.... I said to him, " Surely the oil doesn't need changing yet? " He said " OK, It can wait until 10,000 km " I have had a few new cars and cannot recollect having a big oil change at 1,000 km. This was Toyota by the way. Edited November 28, 2014 by Scouse123 Link to comment Share on other sites More sharing options...
Shamrock 1234 Posted November 28, 2014 Share Posted November 28, 2014 <script type='text/javascript'>window.mod_pagespeed_start = Number(new Date());</script> We took the car for the first 1,000 km service this week and he wanted to change the oil at 3,600 baht.... I said to him, " Surely the oil doesn't need changing yet? " He said " OK, It can wait until 10,000 km " I have had a few new cars and cannot recollect having a big oil change at 1,000 km. This was Toyota by the way. Bought a new Vios last week. We are assured the first service is free. It is important to change the oil during the first service because a new engine always generates chafings and debris, not a good idea to leave for 10,000 kms which to my mind is too long, anyway. In my old Soluna we used to change the oil every 5,000 kms and the mechanic followed that up with a service. The bill was never more than THB1,000 but then that was not the Toyota Main Dealer. Stopped using them a long time ago because of cost. Oh, we had no difficulty selling the old car when replacement time came! The car was 17 years old, had covered 290,000 Kms and we bought it secondhand, 7 years ago. We bought at 210,00 and sold at 109,000, not bad depreciation. 2 Link to comment Share on other sites More sharing options...
sometimewoodworker Posted November 28, 2014 Share Posted November 28, 2014 (edited) We took the car for the first 1,000 km service this week and he wanted to change the oil at 3,600 baht.... I said to him, " Surely the oil doesn't need changing yet? " He said " OK, It can wait until 10,000 km " I have had a few new cars and cannot recollect having a big oil change at 1,000 km. This was Toyota by the way. It is usual to do the first oil change and filter change sooner than the usual change for a new or rebuilt engin. Because the oil will probably have some metal swarf from building and initial run in process. I would look in the owners manual and see what it says, OK it's in Thai but you can see the pictures and read the numbers.I would do it at least within the first 3,000 km. It is cheap insurance to ensure long life for the engin. Do you still have to break in a new vehicle today? In a word, no. Lubricants and engine oil have come a long way, compared to the products of old; they protect metal parts much better than their predecessors. In addition, the steel and aluminum used for engine parts come from the factory already conditioned and treated, thus ready to run. The only caveat comes with that first oil change. Make sure you change your new car's oil and filter for the first time at 1500 miles unless otherwise recommended by the manufacturer. The reason? Metal has worn off while mating surfaces were established, and those metal scraps need to be removed from the engine before they cause long-term damage. http://www.thecarconnection.com/news/1092906_do-you-still-have-to-break-in-a-new-car Edited November 28, 2014 by sometimewoodworker 1 Link to comment Share on other sites More sharing options...
Ace of Pop Posted November 28, 2014 Share Posted November 28, 2014 Not much wrong with Toyo Service other than the Dumb Ferang who cheap charlies on his service book.Then Bleats. 1 Link to comment Share on other sites More sharing options...
Scouse123 Posted November 28, 2014 Share Posted November 28, 2014 Right, Thanks very much for the link, now I know, I'll get it in straight away. Link to comment Share on other sites More sharing options...
Anon999 Posted November 28, 2014 Share Posted November 28, 2014 The prices you have been quoted sound like they include labour costs as well. Link to comment Share on other sites More sharing options...
Dean470 Posted November 28, 2014 Share Posted November 28, 2014 My neighbor lady took her Toyota to the local Toyota dealer for an oil change. Mechanic pointed at the tires and said 'Look, cracks, could fail, need new rires' The car is less than a yr old, driven very little, tires are nearly new. Neighbor lady knowing nothing of mechanics said OK, new tires,, On the way home she noticed a loud bumping noise. Back top the dealer "Ohhh dear, a bad shock absorber, need new one". Mind, there was no problem before the oil change. If you know how a McPherson Strut mounts, you will know how easy it is to loosen the 17 mm nut which secures the top of the strut, located near the firewall, easy to reach, just loosen it a bit and it will make noise. Yes..Ripped off again at a Toyota dealership. I own a Toyota, I like it, good car, but never take it to a Toyota dealership. 1 Link to comment Share on other sites More sharing options...
Ace of Pop Posted November 29, 2014 Share Posted November 29, 2014 Rubbish, hearsay. Ive never been spoken to at any main dealer ship by the Mechanics. Just the Service Manager comes to see You. Link to comment Share on other sites More sharing options...
Si Thea01 Posted November 29, 2014 Share Posted November 29, 2014 Rubbish, hearsay. Ive never been spoken to at any main dealer ship by the Mechanics. Just the Service Manager comes to see You. So other people cannot have different experiences to you? Your statement is rubbish. Had a problem with my new CRV, a service supervisor (not manager) and technician (mechanic) accompanied me in the vehicle and I drove whilst they listened for the noise. Within 50 metres they knew what the problem was and it was rectified with half an hour, at no cost. Some of us do have good experiences I also took my wife's new Toyota Corolla Esport to a major regional dealer for it's first service.and was greeted by a customer service advisor, he took all the details, then moved the car inside for the service, and after it was finished, the car was detailed and returned to us by the same advisor. We were lucky when we bought the car that we received, as a part of the deal, free servicing for three years. Only have to pay for parts and oil. Total cost this occasion, B1200.00, no labour charges. Again, a good experience. 2 Link to comment Share on other sites More sharing options...
Ace of Pop Posted November 29, 2014 Share Posted November 29, 2014 The poster didnt have the Experience did He, just hearsay, bar stool repeats.My findings are the same as yours, so dont understand the reply. Link to comment Share on other sites More sharing options...
WilliamCave Posted November 29, 2014 Share Posted November 29, 2014 They have to tell u what they are doing not just do it and charge u. I take my Fortunner to Toyota and I sign the paper with them as to what work they are going to do like the last time I got the brakes changed and tires and oil that's what I signed for only . I did have a experience when I has my other truck went to a garage for the battery to be changed only and was taking a long time so I went in to the garage and they were changing the filters, and other things and I went to my wif in the waiting room told her and she went to the manager and told him u can do that work but we will not pay you because we did not ask for that's to be done . Another time we took our truck to a shop to have the tires rotated and they were going to change the shocks ...I said what , they said they were leaking I said show me were ,, they couldn't and I told them u can change them but u are not going to get payed. My wife is a fighter she does not care about face when these places try to scam her ,, good on her Just some of my experiences here Link to comment Share on other sites More sharing options...
StefanBBK Posted November 29, 2014 Share Posted November 29, 2014 The Toyota service center I go to has always been correct. If something needs to be changed, they explain me what it is. In the end I am always "forced" to take the old parts with me, nicely boxed up in the packaging of the replacement parts. OP MENTIONED the car is under warranty. So surely charges should only apply for "consumables" such as oil, brake pads etc. What can break on a turbo that is not covered by warranty is beyond me. 2 Link to comment Share on other sites More sharing options...
Bomonster Posted November 29, 2014 Share Posted November 29, 2014 Get your wife to type them into google translate, if you have android many free apps to translete and are usable and also speak the phrase or word. On you prob nothing surprises me and I been here 12 years. Good luck Link to comment Share on other sites More sharing options...
Anthony5 Posted November 29, 2014 Share Posted November 29, 2014 <script type='text/javascript'>window.mod_pagespeed_start = Number(new Date());</script> We took the car for the first 1,000 km service this week and he wanted to change the oil at 3,600 baht.... I said to him, " Surely the oil doesn't need changing yet? " He said " OK, It can wait until 10,000 km " I have had a few new cars and cannot recollect having a big oil change at 1,000 km. This was Toyota by the way. Bought a new Vios last week. We are assured the first service is free. It is important to change the oil during the first service because a new engine always generates chafings and debris, not a good idea to leave for 10,000 kms which to my mind is too long, anyway. In my old Soluna we used to change the oil every 5,000 kms and the mechanic followed that up with a service. The bill was never more than THB1,000 but then that was not the Toyota Main Dealer. Stopped using them a long time ago because of cost. Oh, we had no difficulty selling the old car when replacement time came! The car was 17 years old, had covered 290,000 Kms and we bought it secondhand, 7 years ago. We bought at 210,00 and sold at 109,000, not bad depreciation. Things may have changed. Years ago they changed the oil after the first 1000Km, in the past year most major companies have changed policy and use another kind of oil at the factory, and now on the first 1000Km there is only checked if nothing has come loose, but oil is changed at 10.000Km 1 Link to comment Share on other sites More sharing options...
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