It does seem to depend on which branch you use. For many years, I used a branch on Pattaya second road and they were very good. That branch got closed and my account was transferred to one near Pattaya Klang (also on second road) and they don't seem to know much about Immigration requirements. On the latest occasion they could not produce the letter in an acceptable format and I had to get this from a different branch, which has now gone paperless, so that's not going to be an option next time. There are probably other TTB branches around but none on the Dark Side, not even a TTB ATM anywhere near me. Hopefully, this situation will get resolved, somehow, in due course. I'm not sure that switching to a different bank is really the solution because you can bet that all the Thai banks will be closing branches and probably going fully digital. What we really need is for Immigration to update their procedures to accommodate the digital age. Their online 90-day reporting app is working well so why not streamline the extension process? I'm sure that it could be done if the will was there.
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