Thai NBTC looks into mobile service operations with a weak phone signal

[webfact]

NBTC looks into mobile service operations with a weak phone signal

BANGKOK, 3 July 2015, (NNT) - National Broadcasting and Telecommunications Commission (NBTC) Secretary-General Thakon Tanthasit reports his agency is looking into recent complaints concerning cases of mobile phone disconnection due to weak mobile phone signal. The NBTC is also to advise service operators to rename the misleading 'unlimited mobile' internet data plan.

The NBTC Secretary-General yesterday discussed matters with Advanced Info Service Public Company Limited, Total Access Communication Public Company Limited, True Move Company Limited, CAT Telecom Public Company Limited and TOT Public Company Limited.

The service operators have already claimed that the weak reception issue is rather minor, when compared to the total number of users nationwide. Nevertheless Secretary-General Thakon urged mobile phone users to report cases of weak signal and disconnection to the NBTC's 1200 hotline around the clock.

Regarding the 'unlimited' mobile internet plan, NBTC Secretary-General Thakon Tanthasit said service operators have agreed to replace the term 'unlimited' data plan with 'continuous' data plan, in order to avoid confusion. The service providers are required to clearly label the new description at their promotion outlets. They are also instructed to send an SMS message to the users of the remaining internet data quota.


-- NNT 2015-07-03

[oneday]

There are tons of areas with weak signals all over this country. We just had to switch from AIS to True because the signal for phone and internet were virtually non-existent at our home in Kalasin province. True was better, but that can change at the drop of a hat.

...and switching to a different carrier is a huge pain in the butt if you want to keep the same phone number...that is if you get someone who has no idea what they are doing.

[Lupatria]

While on their mission they can also look out for the much less important case of villages with no electricity for decades.

[Toany]

There are tons of areas with weak signals all over this country. We just had to switch from AIS to True because the signal for phone and internet were virtually non-existent at our home in Kalasin province. True was better, but that can change at the drop of a hat.

...and switching to a different carrier is a huge pain in the butt if you want to keep the same phone number...that is if you get someone who has no idea what they are doing.

Took over a month to switch away from AIS. They kept changing my passport number on their records and then changing rules. Go to their center and they promise there will be no further objection and then they reject it. They seemed to try everything possible not to let you move your number.

[wabothai]

There are tons of areas with weak signals all over this country. We just had to switch from AIS to True because the signal for phone and internet were virtually non-existent at our home in Kalasin province. True was better, but that can change at the drop of a hat.

...and switching to a different carrier is a huge pain in the butt if you want to keep the same phone number...that is if you get someone who has no idea what they are doing.

Took over a month to switch away from AIS. They kept changing my passport number on their records and then changing rules. Go to their center and they promise there will be no further objection and then they reject it. They seemed to try everything possible not to let you move your number.

saving face