This is not a story of complaint it is merely an advisory to others as to what might happen to you and avoid some having a melt down.
Bought some itemes via "makroclick" which infact we do monthly and have them delivered.
1 item was totally wrong so we refused that and as we were going into town next day we would collect the right item.
Later we discovered another item was wrong but this was our fault. No biggy we would just exchange that when we go to collect the other item.
Get to Makro and the item (that was wrongly delivered) was waiting for us on the counter., great. So we then asked to exchange the wrong item purchased.
No ! you cant do that. You have to buy the replacement and get a refund for the returning item.Seemed odd but ok, thinking they were going to give me a cash refund.No, then the reams of paperwork followed, that was then taken to "the boss" to countersign, then we would have to wait for the delivery driver to bring us the receipt for the returned item the next day, then the paperwork would be sent to Bangkok and we would get the refund paid into my bank account in 7-14 days.
So, if you return something or rxchange something, it seems apart from the 45 minute process, you then have to wait upto 2 weeks to actually be paid. What a time consuming labour intensive process for a simple exchange/refund it should have been.
Now you know what to expect. ???? if you need to exchange having bought by the online Mackro Click service.