Except it hadn't been attracting any attention at all from the IO's for the previous 10 years. She was the first which statistically makes her the outlier.
Except that she definitely is not the first IO to raise that subject, it may be the first time that it's been an issue with you but it has been a frequent IO comment for a long time, she is not an outlier for mentioning it.
The last few years have been tainted with Covid procedures so they are hardly representative and before that is a long time ago, a period in which regulations can easily change, to expect what happened 10 years ago to still be in force now is a little unrealistic.