"...seems like log on itself is now an issue no matter what you use".
It may be affecting some but it's not affecting everyone. I just logged on with the laptop, no email or SMS verification needed, wasn't needed three days ago, either, when I last placed an order.
Give me a break, where do you think you are, in the UK Courts of Justice for gods sake!
Obviously, he does not think that because, so far, you have produced nothing empirical to back your assertions. If we were in court you'd have had to put up or shut up.
Agents and their clients have been "taking the risk" for 30 years to my knowledge and probably much longer than that; I've yet to hear of one single report of anyone "using" only the 800k agent's facility having any issues. Maybe you can link to something that backs up your assertion?
Don't forget that the people issuing those extensions are the Immigration Police who are the ones who would investigate those cases that you think exist.
If they do not post it anywhere what is the point.
D'you think that perhaps it could be part of the confirmation of the applicant's identity. When I renewed my passport I had to provide evidence of my address here, I'm sure that everyone else has to, also.