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Suvarnabhumi arrivals face 2-3 hour immigration queues

Foreign visitors arriving at Bangkok's Suvarnabhumi Airport are again reportedly facing waits of two to three hours at immigration during some periods, as stricter screening and staff shortages create bottlenecks.

Tourism industry sources say the long queues have returned as a major concern at the airport, with the delay affecting travellers' first experience on arrival in Thailand. The problem is most apparent during busy flight periods, when checks can build into lengthy lines.

Tougher checks add time at the border

One factor is the government's increased scrutiny of suspected Chinese grey-capital groups, transnational criminal networks and the use of special Fast Track services, according to tourism industry sources.

The more detailed screening process means immigration officers need longer to process individual passengers. Arrivals whose information is incomplete, or whose documents require further examination, can add to delays which then accumulate during peak periods.

Previously, some agent networks offered facilitation services allowing tourists to pass through immigration more quickly, charging several hundred baht per person. Following inspections and tighter controls by relevant agencies, those channels have become more restricted, leaving most passengers to use standard immigration queues.

For foreigners living in Thailand, tourists and those arriving to activate or return under a visa, the reported delays mean it may be sensible to allow extra time after landing before booking airport transfers, connecting domestic flights or appointments. Passengers should ensure arrival information and supporting travel documents are complete and readily available.

Immigration staffing remains a constraint

A source at Airports of Thailand Plc (AOT) said the other main issue is a shortage of immigration personnel relative to the continuing rise in international passenger numbers.

The airport has expanded its space and increased the number of immigration counters, but staffing at the Immigration Bureau remains insufficient to handle the volume of arriving international passengers, the source said.

Tourism operators believe prolonged immigration waits are damaging Thailand's tourism image at a time when the government is seeking to revive the economy through the sector. They have called on the agencies involved to increase staffing, improve screening procedures and introduce technology to ease congestion.

A priority for Thailand's tourism gateway

Suvarnabhumi is a principal entry point for overseas visitors and returning residents, so delays there can affect holidaymakers, business travellers and expatriates alike. A slow arrival process can also complicate onward travel for passengers heading to other Thai destinations.

Industry figures argue that resolving immigration delays is urgent if Thailand is to retain its position as a regional tourism and aviation hub. They say the first impression created at the border may have a lasting effect on the country's image among visitors.

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Picture courtesy of Manager Online

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17 July 2026

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boloaf Senior Member

boloaf

Member
1 hour ago, Thumbs said:

If you haven't got enough staff at the airport then take from the provinces, last year at my marriage visa extension I had 5 officers turn up at my house to do the home visit

I've never had less than three turn up for my home visit out of Jomtien. The little boss man seems to do all the paperwork while the others loiter. Maybe they're there to snoop.

ronnie50 Platinum Member

ronnie50

Advanced Member
1 hour ago, Srikcir said:

Try LAX and MIA.

Plan for overnight stay instead of same day domestic connection.

Some overseas travelers to USA prefer to enter Canada first. The immigration lines are faster in Canada. Then they can get the US flight the same day or next day. In doing so, they clear US Customs and Immigration in the Canadian airport and the flight lands in LAX, MIA, JFK etc., as a 'domestic; flight. No queues (or shorter lines via the Canadian airports). Air Canada's non-stop flight BKK-YVR (Vancouver) is the only non-stop from Thailand to North America - and it's very popular. So it would be quite easy to take that flight then connect in Vancouver airport and clear US immigration there, arriving as a domestic traveler in the US.

ezzra Star Member

ezzra

Advanced Member

Sorry to say, from someone who lives in Thailand for many years, in some aspects of public service, Thailand

is still somewhere in communist, stone age, when the need to get the game going and not just complain

on a drop of tourist's numbers.

ronnie50 Platinum Member

ronnie50

Advanced Member
(edited)
9 minutes ago, ezzra said:

Sorry to say, from someone who lives in Thailand for many years, in some aspects of public service, Thailand

SoutheastAsians & Pacific Islanders

is still somewhere in communist, stone age, when the need to get the game going and not just complain

on a drop of tourist's numbers.

Maybe, but at least the Thais have public services, well-staffed in most cases. A bit backward with too much paperwork and unneccessary procedures, but still when you go to a government service they are there and you get what you want usually the same day. Try that in UK, USA, Canada, Europe. (UK "Sorry" "I can only apologize" - and they always want you to phone 0345 xxx xxx xx and sit on hold for hours and when you do get through they are often useless...). Canada's public service is almost a comedy or parady. No one answers a phone, you often can't even walk into a government office, and they're always making mistakes. In the US, Trump is dismantling the public service (so he can give the money to Israel and the weapons industry)

Edited by ronnie50

redwood1 Ruby Member

redwood1

Advanced Member
(edited)
2 hours ago, Thumbs said:

If you haven't got enough staff at the airport then take from the provinces, last year at my marriage visa extension I had 5 officers turn up at my house to do the home visit

I hope you hand drew them a map of how to get to your house....Imigration have never heard of smartphones or digital maps....

Edited by redwood1

superal Platinum Member

superal

Advanced Member
1 hour ago, Rumpelstilskin said:

This business of charging handicapped people for wheelchair access is cruel and inhumane, sad really. All persons requiring help and seniors can exit on the right hand side and have a minimal wait.

I agree but there is , I suspect , a valid reason for this . Unless you are a user of a wheelchair you will probably not know . The reason is ---- there are many users of wheelchairs at airports who do not need them but they are lazy and are looking to get priority passage through immigration . When I was wheelchair bound I had to request the assistance and had to wait for the next available chair and assistant , in a dedicated location . I used to watch able bodied people blag their mobility issues ( no medical cert needed ) to gain an easy ride through the airport . Outside of arrivals they are walking quickly and carrying luggage . Airports have a limited amount of wheelchairs and no way of knowing if a wheelchair is really needed , so hence the fee which may deter some cheats . Predominant blaggers are fat middle aged Indian women .

fredwiggy Star Member

fredwiggy

Advanced Member

They sure picked the right picture to go along with this topic.

spidermike007 Star Member

spidermike007

Advanced Member
1 hour ago, sunrisecoconuts said:

You don't get it at all either do you? This is not a 'accident' or 'mistake', they are doing a nazi style raid on every arrival, that is the cause. Anyway, it is over after today as already known since a week by the proper connections, the safe entries continue too.

It is as i said so many times already a exact repeat of 2014-2015, 1:1 with everything, except this was a judicial coup without tanks. The EU/USA should be ashamed for themselves for no even seeing this, or pretending to not see it. it's factually proven.

Then this happening the second time in under 12-15 years time, it's time to pack up and leave, just from a moral point of view.

And go where? Which government are you putting forth as being moral, efficient and uncompromised?

JRG23 Advanced Member

JRG23

Advanced Member

I arrived this morning from India. Took 2.5 hours to get through immigration. Very annoying to see only about half the immigration booths with an officer in. This is more the reason for the horrendous delays. Not staffing check points

Mario Cosmopolite Explorer Member

Mario Cosmopolite

Member
57 minutes ago, wensiensheng said:

The scary thing is that it is currently low season. One shudders to thi arrival card. It’s pretty much stone ages stuff.

I won’t go on about my experience in Singapore immigration because I have done so in other threads. Suffice it to say, it is technologically miles ahead of Thailand.

For Bali it is eGates with no queue and then short queue for customs. Almost up to Sg speed.

lagavulin1 Senior Member

lagavulin1

Member
5 hours ago, Jim Waldron said:

You only get one chance to make a good first impression.

If you really want a bad experience, try JFK as a foreigner!

My first JFK trip I was queuing outside the terminal. True.

Answering another comment.

Every EU airport is a mess currently. 😕

Cenovis Apprentice Member

Cenovis

Member
5 hours ago, ikke1959 said:

The priority lane is not a few hundreds of THB but at least 1700THB which is of course very very expensive, just to enter the country. There must be a reorganization and more immigration officers.. It is now low season and the queues and waiting time is long. What would it be when it is high season??

https://limousine.in.th/fast-track-immigration.php 1299 Baht. You got ripped of.

ikke1959 Diamond Member

ikke1959

Advanced Member
25 minutes ago, redwood1 said:

I hope you hand drew them a map of how to get to your house....Imigration have never heard of smartphones or digital maps....

You know... Thai immigration likes paperwork, the more papers the better...

ikke1959 Diamond Member

ikke1959

Advanced Member
20 minutes ago, JRG23 said:

I arrived this morning from India. Took 2.5 hours to get through immigration. Very annoying to see only about half the immigration booths with an officer in. This is more the reason for the horrendous delays. Not staffing check points

Indeed, because they don't open all boxes, the queues are growing and also the delays, which will not be solved. Policy of Anutin probably as we all know he discouraging foreigners

CLW Gold Member

CLW

Advanced Member
2 hours ago, impulse said:

Arrived at BKK 10:30 PM on Wednesday. Took exactly 22 minutes in the immigration queue. Less than one minute from the time I handed over my documents to getting stamped in. 3 guys ahead of me in the queue got sent back to the TDAC kiosks, and this time there was no long discussion or argument like there were in the past.

It was my 40th consecutive monthly arrival, and quite an improvement over the previous 2 or 3 when there was a queue of between one and 2 hours. Luck of the draw, I guess.

My wife arrived one day after you (Thursday). There was a queue into the walkway/hallway with expected waiting time between 2 and 3 hours. That was at 10pm. Luckily she's Thai and can use a different queue

EVENKEEL Senior Member

EVENKEEL

Member

The baggage claim area must be a mess with unclaimed bags sitting around for hours. Perfect climate for bag thieves.

Photoguy21 Platinum Member

Photoguy21

Advanced Member
6 hours ago, Jim Waldron said:

You only get one chance to make a good first impression.

If you really want a bad experience, try JFK as a foreigner!

Only travelled through FK once and that was enough. Never again.

Taboo2 Gold Member

Taboo2

Advanced Member
3 hours ago, Srikcir said:

Try LAX and MIA.

Plan for overnight stay instead of same day domestic connection.

BS....LAX has greatly improved and the world cup proved it.

Smokey and the Bandit Gold Member

Smokey and the Bandit

Advanced Member
2 hours ago, wensiensheng said:

The scary thing is that it is currently low season. One shudders to think what high season will bring.

I arrived at Phuket yesterday from Singapore. There was a queue for foreigners, but about a third of what I usually see in high season.

I was with my Thai wife so we could go straight through the Thai channel. She pointed out to me a single automated gate sitting tucked away at the far left of the Thai channel. It’s for Thai’s only but since there is never more than 1/2 people in the Thai queue, not used.

So in Phuket at least, there is no automation. The web based arrival page simply replaced the old written forms and the new app simply replaces the old web based arrival card. It’s pretty much stone ages stuff.

I won’t go on about my experience in Singapore immigration because I have done so in other threads. Suffice it to say, it is technologically miles ahead of Thailand.

Singapore immigration, as you mention is excellent, but even Indonesia, which is a true 3rd world country is ahead of Thailand with immigration. Most folks with bio-metric passports and a visa can use e gates both entering and leaving.

you need t

newnative Diamond Member

newnative

Advanced Member

The excuse that an increase in passenger arrivals is one of the reasons for the long lines just won't fly--pardon the pun. Arrivals have been decreasing the past few years, not increasing, and this year is the same--down so far from last year. Hopefully the bad publicity will encourage better staffing.

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