Airport Immigration Scowlers Sent To Smile School

[bapak]

In the Bangkok Post today..... SMILE!

The first thing you see when you arrive in Thailand is a frowning, unhelpful, airport immigration officer. Their new boss says he'll change that.

Immigration officers at Suvarnabhumi airport are being sent to etiquette boot camp to learn how to greet and thank visitors, after travellers frowned on their lack of courtesy.

Pol Maj-Gen Chaktip Chaichinda, commander of the airport immigration office, said the "wai and smile" training followed complaints from tourists.

About 30 per cent of travellers surveyed complained that immigration staff at the airport were not only unsmiling but downright unfriendly.

They were also unhappy with the slow queues at immigration.

Pol Maj-Gen Chaktip said the office had joined with Rajabhat Suan Dusit University to offer 1,200 immigration police officers a training course in personality development to improve the service.

The Sawasdee Project provides instruction on appropriate greetings, such as a wai and saying thank you, to polish their tarnished image.

However, Pol Maj-Gen Chaktip said immigration formalities still need to be strict to prevent people using fake papers.

The Sawasdee Project will be extended to staff at other major airports nationwide, he said

[samran]

apart from my good mate the Scouser, isn't this the same anywhere in the world? Aussie immigration are the worst...to their own citizens!

[george]

This thread already exist here:

http://www.thaivisa.com/forum/index.php?showtopic=102691