AIS Fiber experience? Locations?

[moonseeker]

Many users are obsessed with speef/bandwidth and daily speedtests. I am more interested in good and steady service and support in case of line down. Friends in BKK told me AIS Fiber supposedly excellent and no throttle down internationally. Anybody using AIS and any feedback? Their internet Sim already provides great service and might even be an alternative for a home. 

Location South Pattaya. Please share. MS>

[suzannegoh]

I've been very happy with AIS Fibre in Chiang Mai. Downtime has been rare and brief, speeds domestically have been at least as good as advertised, and international bandwidth to severs in the US is always sufficient to stream HD video.

[The Fat Controller]

We have 50/20 AIS fibre in both of our buildings (20 rooms for rent in one, 18 in the other)

 

Building 1 has 4 WiFi SIDDs from the master router and 2 LAN connected slaves, one of which which we use exclusively for our Playbox and desktop, the CCTV recorder is also on the LAN, nobody is complaing about lack of bandwidth with half the rooms are occupied.

 

Building 2 has the same number of SSIDs from master and one slave access point which is connected via a LAN switch which runs 8 CCTV cameras and a recorder.

 

I am in our house between the 2 buildings, using the WiFi from building 2 at a distance of about 60 feet and no issues watching BBC iPlayer in decent quality.

 

No issues with the service at all, keep an eye of the ever-changing packages, we just moved building 2 from 30/10 to 50/20 for an extra 9 baht per month, now 599 + VAT (no playbox)

 

The latest supplied router is dual band and works well, system is very reliable and the call centre, although busy can support you in English.

 

If you need an extra wireless access point, can thoroughly recommend EDIMAX dual band AC, good coverage and easy to set up.

 

We are in Warin Chamrap, south side of Ubon Ratchathani.

[nivram4491]

I had AIS Fibre for about 2 years in Chiang Mai. The service was quite reliable. However, couldn't believe the stupid rules in place. I couldn't get the service under my name because I was older than 70 years. I got the service under a Thai person's name because AIS was the only fiber service available in my region.

 

About 2 years ago 3BB became available in my area so I decided to switch. The process of trying to cancel the AIS service was extremely difficult. Signing up to 3BB was no problem for me and I now have a fiber service at 4 times the speed for only a very little extra cost. In 2 years with 3BB I have never had a service failure

[moonseeker]

Thank you all kindly for the info. MS>

[sikishrory]

I am in Naklua and have been on the 75mb package for quite awhile now. 

Generally happy but a few things to note: 

 

- I straight up bought the 75mb package. In the store they said it was possible for my building. Polite young man came to install it and told me my condo wasn't able to attain that speed but that he would try. When he said that I instantly wished I just got the 50mb package. He messed around tweaking things and doing speedtests with an app on his phone. They were in the 50s then 60s and he got a couple up to 75. 

While writing this I just got 78mb but it isn't always 75. You cannot go down in speed on contract but you can go up no problem. If I did it again I would have just tried 50mb first. 

 

- When signing up I read online in some small print that if you sign up to a yearly contract you get free installation or something. I cant remember the exact details but it said you could indeed pay monthly but would need to pay that fee of a few thousand up front but you get it back if you stay a year... Or something. When I mentioned this in the shop (ground floor of central mall) the guy just said no. Other members on here have mentioned paying monthly. I would call and ask first if I were to do it again as I feel the answer on the phone would be different to the shop perhaps. 

 

Overall though its great. Payment can be done with the AIS app. 

In about 7 months I have never had an issue worthy of mentioning. 

 

[digbeth]

I've had AIS Fibre at 3 locations in Bangkok now, if you live in a building like a condo or apartment where they can't run the fibre to your room is where you won't get the best speed, at my condo, they had fibre to the basement of the building but use the old phonelines (VDSL) to get it into the room, and the speed and router choice in that case is very limited, can't even get good Wifi out of the supplied router then.

 

At 2 other house, no problem, fibre to the house, great router with wifi, even if I need to use other router, bridge mode is available with not much hassle.

 

Never had much dealing with customer service, but paying via the app is okay, 10% discount if you use 'line pay' for now too. or you can pay in the shops too.

 

If you already have an AIS phone number they'll discount the Fibre bill for a year.

 

I've also had one place where upon presentation of previous internet supplier's bill they discount me for half a year for switching.

 

Installation is free with minimum contract, like a year, or if you pay for the installation then you can cancel anytime, or if they see you are a foreigner, they might ask for the whole year's service up front

 

 

The Ais Play box included for free in some package is rubbish though, although you can watch HBO and some international channel with it, it needs wired connection (Ethernet LAN) to your TV to function properly, I can stream from phone apps to my TV via wifi better than AIS's box.

 

Some package has included sim card to use in your phone too, unlimited data (calls are extra) for your phone for only 1 payment is convenient, but AIS is really stringent on the sim card in that you can only use it on 1 phone, they'll throttle it down if they caught you using the sim card  to share data with multiple computers/hotspot/ router. unlike True which allows most things.

[QPRFC]

I've had AIS Fibre for a couple of months in Chiang Mai and its been excellent. Always just quicker than advertised speeds of 50/20 and no throttling of torrents. For 529 baht per month as I'm a phone user so get 10% discount. 

Installation and the application was faultless and took two days from me going into the AIS shop to having it up and running. 

Having said that, I sometimes see "DHT: Waiting to Login" on Utorrent and cannot work out why? I switch on my free VPN for 10 minutes which starts the torrent and then I disconnect the VPN and it continues to run and ramps up to full speed (6.0 MBs download).

Is recommend. 

[moonseeker]

Super info. Thank you all. MS>

[peperobi]

I had AIS Fibre in Samui till Feb. 2017 after trying all the providers, was the absolute best internet service I ever had.

Now in Nakhon Sawan, I must use 3BB because Ais is still not here, I will wait.

[elfpattaya]

I live on the Darkside, Pattaya, and had AIS fibre for about 2 1/2 years, the first year was brilliant, but after that had nothing but problems, especially international. With buffering on everything.

I had months of problems with international speedtest to UK at about 2 Mbps. They never once sent an engineer to my home to investigate.

I have now gone to 3BB, and that appears to be a lot better in Pattaya.

There is a thread on here somewhere about AIS Fibre about problems in Chonburi and Rayong. It may be OK in Bangkok and Chiang Mai, but that was not my experience in Pattaya.